List of Verint Digital Feedback (formerly known as OpinionLab) Customers
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United States
Since 2010, our global team of researchers has been studying Verint Digital Feedback (formerly known as OpinionLab) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Digital Feedback (formerly known as OpinionLab) for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Digital Feedback (formerly known as OpinionLab) for Customer Experience include: CVS, a United States based Healthcare organisation with 300000 employees and revenues of $378.96 billion, CVS Health, a United States based Healthcare organisation with 219000 employees and revenues of $372.81 billion, Cigna Healthcare, a United States based Insurance organisation with 71295 employees and revenues of $244.38 billion, Cardinal Health, a United States based Healthcare organisation with 53084 employees and revenues of $222.58 billion, Samsung China, a China based Manufacturing organisation with 10000 employees and revenues of $220.73 billion and many others.
Contact us if you need a completed and verified list of companies using Verint Digital Feedback (formerly known as OpinionLab), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Verint Digital Feedback (formerly known as OpinionLab) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Absa Group | Banking and Financial Services | 60000 | $98.9B | South Africa | Verint Systems | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | 2023 | n/a |
In 2023, Absa Group deployed Verint Digital Feedback (formerly known as OpinionLab) to centralize digital customer feedback across online banking and mobile channels. The implementation targeted Customer Experience capabilities and Absa was recognized with a Silver award in Elevating Experience Management at Verint's 2023 EMEA Innovate Awards, reflecting use of Verint technology for experience management.
Verint Digital Feedback was configured to capture embedded page feedback widgets, proactive micro surveys and structured feedback forms, consolidating voice of the customer signals into a single experience management workspace. Configuration emphasized text analytics, automated categorization, sentiment tagging and dashboarding to surface recurring friction points and verbatim themes for product and service owners.
Operationally the deployment routed captured feedback into Absa's CX workflows to enable closed loop case creation and prioritization for customer experience, digital product and contact center teams. Integrations focused on exporting structured feedback and analytics to enterprise reporting and case management processes, and on delivering role based dashboards to regional and product stakeholders.
Governance established a standardized taxonomy, feedback ownership rules and escalation workflows to ensure consistent triage and remediation across business functions. Verint Digital Feedback became the primary Customer Experience feedback capture and analytics layer for Absa's digital channels.
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Acsa | Insurance | 300 | $35M | El Salvador | Verint Systems | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | 2021 | n/a |
In 2021, Acsa implemented Verint Digital Feedback (formerly known as OpinionLab) on its public website. The Verint Digital Feedback deployment uses client-side feedback widgets and embedded survey instrumentation to capture session feedback, free-text comments, and structured ratings, aligning with the Customer Experience category. The implementation focused on web-based feedback collection across digital channels and customer service touchpoints rather than core policy administration.
Configuration emphasized routing and workflow rules inside Verint Digital Feedback, enabling Acsa's customer experience team to triage responses, apply sentiment classification, and tag issues for operational review. Governance included curated survey triggers and moderation workflows to manage inbound responses, and reporting surfaced qualitative comments and aggregated feedback for the CX and digital teams to inform content and form adjustments.
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Aetna Inc | Insurance | 50000 | $105.6B | United States | Verint Systems | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | 2009 | n/a |
In 2009, Aetna Inc deployed Verint Digital Feedback (formerly known as OpinionLab) on its public website to capture visitor feedback across consumer and employer portals. The implementation targeted Customer Experience use cases using on site feedback forms and comment capture to gather page level ratings and open text responses. Verint Digital Feedback was configured to present targeted feedback solicitations based on page context and user flows, enabling structured capture of qualitative feedback for ongoing analysis.
Operationally the Verint OpinionLab deployment supported digital experience, customer service and marketing teams, centralizing customer verbatim and telemetry for CX analysis. The implementation included taxonomy and tagging workflows, moderation queues and export of feedback to centralized reporting for issue triage and voice of the customer programs. Governance emphasized feedback moderation processes and role based access to reporting, with configuration managed through the Verint application console on the website.
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Insurance | 10 | $1M | United States | Verint Systems | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | 2011 | n/a |
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Insurance | 350 | $223M | United Kingdom | Verint Systems | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | 2009 | n/a |
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Transportation | 37200 | $16.2B | Canada | Verint Systems | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | 2014 | n/a |
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Transportation | 1000 | $220M | Canada | Verint Systems | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | 2014 | n/a |
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Insurance | 55000 | $67.7B | United States | Verint Systems | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | 2018 | n/a |
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Retail | 10 | $1M | United States | Verint Systems | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | 2023 | n/a |
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Banking and Financial Services | 75100 | $65.9B | United States | Verint Systems | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | 2021 | n/a |
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Buyer Intent: Companies Evaluating Verint Digital Feedback (formerly known as OpinionLab)
- Rajwada Silk Mills, a India based Manufacturing organization with 15 Employees
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