Practising Law Institute (PLI)
1177 Avenue of the Americas, 2nd Floor,
New York, 10036, NY,
United States
New York, 10036, NY,
United States
1 800-260-4754
Professional Services
Practising Law Institute (PLI) Technographics
Practising Law Institute (PLI) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Practising Law Institute (PLI) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Practising Law Institute (PLI) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Practising Law Institute (PLI) has purchased the following applications: CyberSource Payment Management Platform for Payment Processing in 2021, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2021, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Practising Law Institute (PLI) is running and its propensity to invest more and deepen its relationship with CyberSource, Visa company , iCIMS , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Practising Law Institute (PLI) revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Practising Law Institute (PLI) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Practising Law Institute (PLI) Tech Stack and Enterprise Applications
Practising Law Institute (PLI) ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CyberSource, Visa company | Legacy | CyberSource Payment Management Platform | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Practising Law Institute (PLI) implemented CyberSource Payment Management Platform on its website. The deployment uses CyberSource, a Visa company, as the payment gateway and tokenization provider embedded into the public-facing payment flow to handle card acceptance and one-time transactions. The implementation is explicitly focused on Payment Processing for PLI's online commerce and registration workflows.
Practising Law Institute configured CyberSource Payment Management Platform with Payment Processing capabilities typical for web commerce, including hosted checkout integration, API-based transaction processing, tokenization for stored payment credentials, and authorization and capture workflows. The integration operates within the web commerce stack and connects transaction events to finance and customer operations for reconciliation and support. Governance and configuration are managed jointly by web operations and finance teams, centering on payment method enablement, acceptance rules, and fraud parameter tuning for site payments.
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Practising Law Institute (PLI) HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021, Practising Law Institute implemented iCIMS Recruit Applicant Tracking System as its Applicant Tracking System. The deployment focused on embedding iCIMS Recruit Applicant Tracking System on the PLI public careers site to centralize external candidate intake and manage requisitions.
Configuration emphasized typical Applicant Tracking System capabilities including job posting management, candidate application workflows, resume parsing, configurable requisition templates, and interview scheduling automation. The implementation used iCIMS Recruit Applicant Tracking System to operationalize structured hiring workflows, candidate status tracking, and a searchable talent pool, aligning technical configuration with recruiting process steps.
Operational coverage centered on the HR and talent acquisition function at PLI, with the system handling external applicant flows via the website and internal requisition routing for hiring managers. Integrations are documented as the web embedded career site integration, no other named system integrations are specified in the source.
Governance focused on role based access controls, hiring approval routing, and configuration of recruiter and hiring manager permissions to standardize workflows. Documentation indicates the solution was configured to enforce consistent requisition approval paths and recruiter assignments, supporting centralized talent acquisition operations at PLI.
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Practising Law Institute (PLI) AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Practising Law Institute (PLI) implemented Salesforce Chat (formerly Salesforce Live Agent) on its website. The deployment used Salesforce Chat as an embedded web conversational channel to handle real-time inquiries from visitors to pli.edu, aligning with Chatbots and Conversational AI usage patterns for professional services organizations. The implementation focused on customer service and enrollment touchpoints to support course registration and member support workflows.
Configuration included the Salesforce Chat web widget, routing rules to surface available agents, and transcript capture into the Salesforce agent console, leveraging native session handling and chat transfer capabilities of Salesforce Chat. Operational scope covered PLI's US facing site and its support teams, while governance emphasized agent scripting, chat availability schedules, and logging for audit and training. The Salesforce Chat application sits within the Chatbots and Conversational AI layer of PLI's digital engagement stack, providing conversational metadata and session records to inform service workflows.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Practising Law Institute (PLI) Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Practising Law Institute (PLI) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Practising Law Institute (PLI) Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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Practising Law Institute (PLI) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Engagement | CRM |
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2021 | 2021 |
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Practising Law Institute (PLI) ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Practising Law Institute (PLI) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Practising Law Institute (PLI) CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Practising Law Institute (PLI)
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Manager, Marketing Database, Research and Analytics | Manager | Marketing | |
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Chief Financial Officer & Treasurer | CXO | Finance | |
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Chief Information Officer | CXO | IT | |
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Apps Being Evaluated by Practising Law Institute (PLI) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Practising Law Institute (PLI) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Practising Law Institute (PLI) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Practising Law Institute (PLI) Technographics
Practising Law Institute (PLI) is a Professional Services organization based in United States,
with around 400 employees and annual revenues of $50.0 million.
Practising Law Institute (PLI) operates a diverse technology stack with applications such as
CyberSource Payment Management Platform, iCIMS Recruit Applicant Tracking System and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like Payment Processing, Applicant Tracking System and Chatbots and Conversational AI.
Practising Law Institute (PLI) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CyberSource, Visa company, iCIMS and Salesforce.
Practising Law Institute (PLI) recently adopted applications including
CyberSource Payment Management Platform in 2021, iCIMS Recruit Applicant Tracking System in 2021 and Salesforce Chat (formerly Salesforce Live Agent) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Practising Law Institute (PLI)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Practising Law Institute (PLI)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Practising Law Institute (PLI) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.