Practo
3rd Block, 371, 1st Cross Rd., Santhosapuram, Koramangala 3 Block,
Bangalore, 560034,
India
Bangalore, 560034,
India
91 80 2659 1314
Professional Services
Practo Technographics
Practo Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Practo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Practo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Practo has purchased the following applications: SAP Business One for ERP Financial in 2018, Refyne for Earned Wage Access in 2021, LiveChat for Chatbots and Conversational AI in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Practo is running and its propensity to invest more and deepen its relationship with SAP , VA Tech Ventures , Refyne or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Practo revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Practo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Practo Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business One | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Practo implemented SAP Business One. The deployment used SAP Business One as an ERP Financial platform to consolidate core finance, billing, and accounting workflows for the company.
Configuration focused on standard ERP Financial functional modules including General Ledger, Accounts Payable, Accounts Receivable, billing and invoicing, cash management, and financial reporting. Implementation work emphasized transaction level controls, chart of accounts rationalization, and standardized financial close and reconciliation workflows consistent with mid market ERP Financial practices.
The SAP Business One solution provides the financial backbone for Practo's digital solution that connects patients to verified doctors, supporting provider billing and patient payment processing. Operational coverage centered on finance, accounting, and revenue operations teams, with governance measures such as centralized master data management and role based access controls to support auditability and consistent financial processes.
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Expense Management | ERP Financial Management |
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2018 | 2019 |
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Payment Processing | ERP Financial Management |
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2018 | 2019 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Refyne | Legacy | Refyne | Earned Wage Access | HCM | n/a | 2021 | 2021 |
In 2021, Practo implemented Refyne to provide Earned Wage Access for Practo employees in India, deploying Salary On Demand capabilities to address mid paycheck liquidity and improve employee financial wellness. The Refyne implementation focused on employee enrollment, earnings visibility, and on demand access to accrued wages, aligning the application with HR and payroll business functions rather than external customer systems.
Configuration included an HRMS and payroll integration, connecting Refyne Earned Wage Access workflows to Practo payroll records to enable accrual calculation and payroll reconciliation. The deployment used standard EWA modules for earnings tracking, employee request authorization, and payout orchestration, and required adjustments to payroll cutoff and reconciliation processes along with governance for payroll controls and employee support across Practo's India operations.
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Recruiting | HCM |
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2019 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, Practo implemented LiveChat on its website to provide real-time conversational support. Practo implemented LiveChat, a Chatbots and Conversational AI application, to extend website customer engagement and online support functions through an embedded web chat interface.
The implementation used LiveChat as a SaaS web-embedded chat widget, deploying client-side script across site pages to enable live agent interactions, visitor session tracking, and chat transcript capture. Functional capabilities aligned with the Chatbots and Conversational AI category included live agent routing, a conversational messaging interface, proactive messaging triggers, and transcript retention for customer support workflows. Operational ownership is described as centering on Practo's customer support and patient engagement teams for web channel coverage, with governance focused on chat response workflows and transcript handling, and no explicit backend system integrations are documented for this deployment.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Online Meeting Scheduling | Collaboration |
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2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Shipping Management | eCommerce |
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2020 | 2020 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management, Inventory Management | SCM |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2010 | 2010 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Practo
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Practo Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Practo IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Practo digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Practo Technographics
Practo is a Professional Services organization based in India,
with around 1500 employees and annual revenues of $100.0 million.
Practo operates a diverse technology stack with applications such as
SAP Business One, Refyne and LiveChat,
covering areas like ERP Financial, Earned Wage Access and Chatbots and Conversational AI.
Practo has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Refyne and LiveChat, Inc..
Practo recently adopted applications including
Refyne in 2021, Salesforce Sales Cloud in 2021 and PostHog in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Practo’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Practo’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Practo technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.