Pragma
Kruisboog 32,
Veenendaal, 3905 TG,
Netherlands
Veenendaal, 3905 TG,
Netherlands
31 31 857 8800
Distribution
Pragma Technographics
Pragma Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pragma and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 Pragma employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pragma has purchased the following applications: OrbFusion BPM for Process Mining in 2019, Microsoft 365 for Collaboration in 2015, Zendesk Service for Customer Support in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pragma is running and its propensity to invest more and deepen its relationship with OrbFusion , Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pragma revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pragma intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pragma Tech Stack and Enterprise Applications
Pragma Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OrbFusion | Legacy | OrbFusion BPM | Process Mining | Analytics and BI | n/a | 2019 | 2019 |
In 2019, Pragma implemented OrbFusion BPM as its Process Mining application. The deployment targeted Pragma’s distribution and trading operations in the Netherlands, aligning OrbFusion BPM to operational process analysis for a compact 15 person organization.
OrbFusion BPM was configured to ingest event logs and enable process discovery, conformance checking, performance analysis, variant analysis, and process visualization. Configuration emphasized KPI instrumentation, automated process model generation, and root cause drill down to make order to delivery and inventory handling sequences observable. The implementation leveraged standard Process Mining functional workflows such as timestamp alignment, throughput analysis, and process variant filtering to support operational diagnostics.
Governance and rollout were managed with internal technical ownership, with Johan Alberts, Solutions Engineer Mining and Minerals at Pragma, listed as a customer contact and technical owner for configuration and adoption. The program established cross functional process analysis cadence and model versioning to support repeatable reviews across operations and compliance. OrbFusion BPM was positioned as the central analytic layer for ongoing process diagnostics and operational transparency.
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Pragma Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 Pragma implemented Microsoft 365 as its primary Collaboration platform. The deployment is listed on Pragma public materials and the company uses Microsoft 365 as an operational collaboration layer for its Netherlands based distribution business with a headcount of approximately 15 employees.
Microsoft 365 implementation at Pragma centers on standard Collaboration capabilities including cloud hosted tenant configuration, enterprise email and calendaring, team communication and chat, and cloud document management and file sync. Microsoft 365 is used to manage shared documents, internal communications, and basic productivity workloads across the small staff, with OneDrive and SharePoint style content management and Teams style collaboration representing the core functional footprint.
Operational governance is consistent with a small organization model, with centralized tenant administration and role based access controls configured through the Microsoft 365 admin surface. The Microsoft 365 deployment is referenced on Pragma website materials, indicating the application name Microsoft 365 is part of the company technology profile and is positioned to support distribution operations, internal collaboration, and document workflows.
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Pragma CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018, Pragma deployed Zendesk Service to manage Customer Support for its distribution business. The implementation uses Zendesk Service embedded on the Pragma website to capture inbound customer inquiries and surface support workflows directly through a web widget.
Configuration focused on core customer support capabilities, including ticketing and request routing, a self service knowledge base, automation rules and macros for repetitive responses, and SLA oriented workflow configuration consistent with small team operations. Pragma configured Zendesk Service to centralize customer interactions and to standardize triage and response through predefined queues and workflow automation.
Operational scope is company wide for customer-facing functions, with the application supporting Pragma customer support activities and connecting website customer touchpoints into a single support queue. This deployment links Pragma, Zendesk Service, Customer Support, and the customer support business function, enabling centralized ticket intake, agent workflows, and knowledge management for the organization.
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Marketing Automation | CRM |
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2018 | 2018 |
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Pragma PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Pragma IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Pragma
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Pragma Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pragma IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pragma digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Pragma Technographics
Pragma is a Distribution organization based in Netherlands,
with around 15 employees and annual revenues of $1.0 million.
Pragma operates a diverse technology stack with applications such as
OrbFusion BPM, Microsoft 365 and Zendesk Service,
covering areas like Process Mining, Collaboration and Customer Support.
Pragma has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as OrbFusion, Microsoft and Zendesk.
Pragma recently adopted applications including
Twilio Sendgrid in 2021, OrbFusion BPM in 2019 and Zendesk Service in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pragma’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pragma’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pragma technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.