Pratt & Whitney
400 Main Street,
East Hartford, 06118, CT,
United States
East Hartford, 06118, CT,
United States
1 860-565-4321
Aerospace and Defense
Pratt & Whitney Technographics
Pratt & Whitney Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pratt & Whitney and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 43000 Pratt & Whitney employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pratt & Whitney has purchased the following applications: Sterling Background Check for BackGround Screening in 2014, Slack Connect for Collaboration in 2022, Salesforce Service Cloud for Customer Support in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pratt & Whitney is running and its propensity to invest more and deepen its relationship with Sterling Talent Solutions , Workday , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pratt & Whitney revenues, which have grown to $23.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pratt & Whitney intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pratt & Whitney Tech Stack and Enterprise Applications
Pratt & Whitney HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2014 | 2014 |
Pratt & Whitney implemented Sterling Background Check in 2014, deploying Sterling Background Check as the BackGround Screening solution to support new hire validation and onboarding workflows. The implementation was operationally tied to New Hires Administration and recruiter workflows in the Isabela, Puerto Rico site and supported Employee Scholar Program and Learning and Development enrollment validation processes.
The deployment focused on candidate screening and background check validation capabilities within Sterling Background Check, with operational use cases including verification gating during offer acceptance and background status checks performed by New Hires Administrators. Sterling Background Check records and status were reviewed in conjunction with case management queues in Workday, Empower, and Salesforce, reflecting a screening workflow where Sterling provided the screening verdict and HR systems were used for case tracking and hiring documentation.
Operational coverage included Recruiting, New Hires Administration, Learning and Development, and Employee Scholar Program administration, with downstream activities such as providing employee clock numbers, sending Supervisor Checklists, and confirming start dates after Sterling validation. The screening activity was one component of a broader talent operations stack that included HRIS, SIRVA for relocation entries, BrassRing, First Advantage, Hodes, Job Connection, Monster, CareerBuilder, Recruit Alliance, EV5, PDS database and supporting reporting tools used by recruiting and HR teams.
Governance and process management emphasized case queue review and compliance reporting, with administrators running roster, harassment prevention, and course completion training reports alongside monthly status and project health reports. Sterling Background Check was therefore embedded as the BackGround Screening authority within Pratt & Whitney hiring and onboarding processes, operating as the validated screening engine tied to HR case management and recruiting systems.
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Core HR | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2018 | 2018 |
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Onboarding | HCM |
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2017 | 2017 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2019 |
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Succession and Leadership Planning | HCM |
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2017 | 2017 |
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Pratt & Whitney Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
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Pratt & Whitney CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Salesforce Sales Cloud | Salesforce Service Cloud | Customer Support | CRM | Direct from vendor | 2015 | 2015 |
In 2015, Pratt & Whitney implemented Salesforce Service Cloud for Customer Support. The deployment transitioned the company from Salesforce Sales Cloud to Salesforce Service Cloud and was procured direct from vendor, with Salesforce providing deployment and configuration support.
The Salesforce Service Cloud implementation focused on core Customer Support capabilities, including case management, a centralized knowledge base, the Service Console for agents, omni-channel routing for inbound work, SLA and escalation rules, and workflow automation for case lifecycle management. The deployment also configured reporting and dashboards to support service performance monitoring and entitlement enforcement across support workflows.
Integrations were retained and formalized with Salesforce Sales Cloud to preserve a unified customer record and to enable opportunity to case linkage for after-sales scenarios. Operational coverage centered on Pratt & Whitney customer support and contact center functions, aligning service workflows with the broader Salesforce CRM data model.
Governance included formalized case routing policies, escalation matrices, and change control for service process updates, with configuration ownership assigned to a centralized service operations team. The implementation places Salesforce Service Cloud as the primary Customer Support application for managing case lifecycle, knowledge distribution, and agent desktop workflows.
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Pratt & Whitney ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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Pratt & Whitney IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Pratt & Whitney
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Human Resources Officer | CXO | HR | |
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Director, International HR | Director | HR | |
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HR Director | Director | HR | |
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Director, Human Resources Business Partner | Director | HR | |
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HRIS Manager, Global Business Services | Manager | HR | |
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Apps Being Evaluated by Pratt & Whitney Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pratt & Whitney IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pratt & Whitney digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Pratt & Whitney Technographics
Pratt & Whitney is a Aerospace and Defense organization based in United States,
with around 43000 employees and annual revenues of $23.70 billion.
Pratt & Whitney operates a diverse technology stack with applications such as
Sterling Background Check, Slack Connect and Salesforce Service Cloud,
covering areas like BackGround Screening, Collaboration and Customer Support.
Pratt & Whitney has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sterling Talent Solutions and Salesforce.
Pratt & Whitney recently adopted applications including
Slack Connect in 2022, ServiceNow ITSM in 2020 and Microsoft Azure Cloud Services in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pratt & Whitney’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pratt & Whitney’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pratt & Whitney technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.