Premium Credit
Ermyn House, Ermyn Way,
Leatherhead, KT22 8UX,
United Kingdom
Leatherhead, KT22 8UX,
United Kingdom
44 34 4736-9820
Banking and Financial Services
Premium Credit Technographics
Premium Credit Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Premium Credit and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Premium Credit employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Premium Credit has purchased the following applications: Webrecruit ATS for Applicant Tracking System in 2019, Genesys Bold360 AI for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Premium Credit is running and its propensity to invest more and deepen its relationship with Webrecruit , The Access Group , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Premium Credit revenues, which have grown to $132.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Premium Credit intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Premium Credit Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Webrecruit | Legacy | Webrecruit ATS | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, Premium Credit deployed Webrecruit ATS to support a strategic shift to a direct sourcing model and reduce reliance on external agencies. The Applicant Tracking System was introduced as part of a broader engagement where Webrecruit also helped build out Premium Credit’s IT recruitment capability and provide day-to-day support to a busy HR function.
The Webrecruit ATS implementation emphasized core Applicant Tracking System capabilities, including branded job posting, configurable advertising credit packages across generalist and specialist job boards, candidate screening workflows, and multi-user collaboration between recruiters and hiring managers. The configuration enabled the newly appointed in-house recruiter, Liam Watts-Burrows, and HR staff to post roles directly, apply company-branded templates, and consume screened candidate shortlists produced by Webrecruit’s dedicated resourcer.
Operational coverage focused on HR, the in-house recruiter, and hiring managers with ongoing support from a named Account Manager and Resourcer who owned advertising strategy, advert creation, and applicant screening. Governance and process changes centered on establishing a direct sourcing workflow, centralizing advertising spend through custom packages, and embedding recruitment ownership into a single in-house role to reduce external agency spend and save hours of administrative work for the HR team while improving employer brand visibility.
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Core HR | HCM |
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2015 | 2015 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Bold360 AI | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2018 |
In 2017, Premium Credit deployed Genesys Bold360 AI to provide conversational support for customers and internal brokers. The implementation targeted customer support and broker assistance under the Chatbots and Conversational AI category, with an emphasis on automating routine inquiries and enabling consistent agent handoffs.
Genesys Bold360 AI was configured to serve both customer facing and broker facing conversational workflows, leveraging intent recognition, templated response libraries, and escalation logic to route complex issues to human agents. The deployment covered customer support and broker support functions within Premium Credit's United Kingdom operations, and the configuration included iterative tuning of dialogue flows and response content to align with underwriting and payment query patterns.
Rollout was completed and measured rapidly, within three months Premium Credit reported a 10% reduction in call and email volume and a 15% reduction in customer support overhead costs. Operational governance focused on phased segment rollout and ongoing dialogue optimization to sustain deflection rates and ensure smooth handoffs to contact center agents.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Premium Credit implemented Microsoft 365 to establish a cloud-hosted Collaboration platform across the organization. The deployment created a Microsoft 365 tenant to centralize productivity tooling and to provide a consistent collaboration layer for its 350 employees based in the United Kingdom.
The implementation encompassed core Microsoft 365 capabilities including Exchange Online for enterprise email, SharePoint Online for intranet and document management, Microsoft Teams for real time chat and meetings, OneDrive for Business for user file storage, and Office desktop and mobile applications for productivity. Configuration work focused on mailbox policies, SharePoint site collections and permissions, Teams channel structure, and user license assignments to align each capability with business workflows.
Premium Credit is using Microsoft 365 on their website which indicates some public facing integration points are surfaced alongside internal collaboration. Operational scope extended across primary business functions such as finance, HR, operations and customer service, with Microsoft 365 serving as the collaboration backbone for cross functional communication, document lifecycle and meeting orchestration.
Governance and operational controls were established at the tenant level to manage identity and access, license provisioning and content retention policies, with role based access patterns and compliance settings applied to regulate collaboration workflows. The rollout emphasized centralized administration, standard site templates and policy driven user onboarding to ensure consistent Collaboration practices across the enterprise.
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Collaboration | Collaboration |
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2010 | 2010 |
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PBX, VoiP and Phone Systems | Collaboration |
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2010 | 2010 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Call Center | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2010 | 2010 |
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Call Tracking and Recording | CRM |
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2010 | 2010 |
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CRM | CRM |
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2019 | 2019 |
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Customer Analytics | CRM |
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2017 | 2017 |
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Interactive Voice Response (IVR) | CRM |
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2010 | 2010 |
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Sales Automation, Sales Engagement | CRM |
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2017 | 2017 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Premium Credit
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Premium Credit Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Premium Credit Technographics
Premium Credit is a Banking and Financial Services organization based in United Kingdom,
with around 350 employees and annual revenues of $132.0 million.
Premium Credit operates a diverse technology stack with applications such as
Webrecruit ATS, Genesys Bold360 AI and Microsoft 365,
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Collaboration.
Premium Credit has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Webrecruit, Genesys and Microsoft.
Premium Credit recently adopted applications including
Akamai CDN in 2020, Webrecruit ATS in 2019 and FullCircl Artesian Connect Platform in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Premium Credit’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Premium Credit’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Premium Credit technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.