PrimePay
1487 Dunwoody Drive,
West Chester, 19380, PA,
United States
West Chester, 19380, PA,
United States
1 877-446-9729
Professional Services
PrimePay Technographics
PrimePay Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PrimePay and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 610 PrimePay employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PrimePay has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2011, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2017, GoDaddy Webmail for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PrimePay is running and its propensity to invest more and deepen its relationship with Intuit , SAP , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PrimePay revenues, which have grown to $162.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PrimePay intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PrimePay Tech Stack and Enterprise Applications
PrimePay ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2011 | 2011 |
In 2011, PrimePay implemented Intuit Quickbooks Enterprise as its ERP Financial application. PrimePay uses Intuit Quickbooks Enterprise to maintain and balance clients’ accounts, centralizing client ledger records and reconciliation workflows for its professional services operations. The deployment concentrated on accounting and client services teams, supporting transaction recording, client billing, and cash application processes. Intuit Quickbooks Enterprise is used to standardize account maintenance across PrimePay's finance function.
Implementation included core ERP Financial capabilities such as general ledger, accounts receivable, accounts payable, client account reconciliation, and financial reporting, configured to support ongoing client account maintenance. The solution was configured to support operational processes for client billing cycles and month end close, with structured workflows for reconciliations and audit ready record keeping. Governance emphasized finance team ownership of account balances and reconciliation cadence, with departmental controls enforced through application configuration.
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Expense Management | ERP |
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2014 | 2014 |
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PrimePay AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, PrimePay implemented Salesforce Chat (formerly Salesforce Live Agent) as a web-based customer engagement channel. The deployment embeds Salesforce Live Agent on the PrimePay public website to handle real-time chat interactions, aligning with the Chatbots and Conversational AI category and focusing on inbound customer support and client services workflows.
The implementation leverages a web-embedded chat widget, agent presence and queueing, session logging, and transcript capture to preserve conversational state and support asynchronous follow-up inside Salesforce, reflecting standard conversational AI capabilities such as real-time routing and scripted response flows. Operational scope centers on customer service and client-facing teams within PrimePay in the United States, with governance oriented around chat staffing, service hours, response library management, and escalation handoffs to support case workflows.
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PrimePay Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy Webmail | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, PrimePay deployed GoDaddy Webmail to provide hosted email and webmail access associated with its public website domain. The implementation positions GoDaddy Webmail as the primary Collaboration layer for corporate communications and client correspondence across PrimePay's professional services operations, with mailbox provisioning exposed through the company website.
GoDaddy Webmail is used to deliver standard Collaboration capabilities including hosted email mailboxes, webmail interface, calendar and contact management, and basic spam and access controls, with protocol support consistent with hosted email services. Administration and user lifecycle management are handled through the GoDaddy Webmail control plane, enabling IT to provision mailboxes, manage domain email routing, and enforce access controls for internal and external messaging.
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PrimePay CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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CRM | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2010 | 2010 |
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PrimePay IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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PrimePay CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at PrimePay
| First Name | Last Name | Title | Function | Department | Phone | |
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National Vice President, Sales | VP | Finance | |
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EVP, Chief Business Development Officer | CXO | Finance | |
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Vice President of Sales, West | VP | Sales | |
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Vice President of Sales, South | VP | Sales | |
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Vice President, Sales (North Region) | VP | Sales | |
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CEO | CXO | Finance | |
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SVP Sales SE/MW Regions | VP | Sales | |
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Senior Sales Executive | Director | Sales | |
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SVP, Human Resources | VP | HR | |
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Controller | Director | Finance | |
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CEO | CXO | Finance | |
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Vice President, Business Development, Exchange Solutions | VP | Sales | |
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Business Services Director | Director | Operations | |
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Apps Being Evaluated by PrimePay Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from PrimePay IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the PrimePay digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD PrimePay Technographics
PrimePay is a Professional Services organization based in United States,
with around 610 employees and annual revenues of $162.0 million.
PrimePay operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, Salesforce Chat (formerly Salesforce Live Agent) and GoDaddy Webmail,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
PrimePay has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, Salesforce and GoDaddy.
PrimePay recently adopted applications including
Zoominfo Platform in 2022, GoDaddy Webmail in 2020 and GetFeedback in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PrimePay’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates PrimePay’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete PrimePay technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.