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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

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Princess Alexandra Hospital Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Tag Manager Tag Management CRM n/a 2022 2022
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Riverbed Technology Legacy Riverbed DEX Application Performance Management ITSM n/a 2022 2022
In 2022, Princess Alexandra Hospital Trust implemented Riverbed DEX as its Application Performance Management solution. The deployment used Riverbed Aternity DEX to instrument clinician endpoints and application transactions across the Trust's hospital sites. The implementation focused on monitoring clinician devices and applications, combining endpoint performance telemetry, application response timing, and automated problem-resolution workflows. Riverbed DEX was configured to surface end-user experience metrics, trigger automated remediation routines, and provide SLA-oriented alerting to the service-desk. Configuration emphasized persistent monitoring of clinical desktops and core clinical applications to accelerate fault detection. Operational coverage extended across multiple hospital sites in the United Kingdom, centering on clinical digital workflows and the IT service-desk function. The system delivered a unified Application Performance Management view for device health and application availability, enabling centralized incident detection and ticket prioritization. Deployment architecture consolidated telemetry into a central operations view to support cross-site visibility. Governance and process changes accompanied the rollout, with the Trust adapting incident management procedures to incorporate automated resolution actions and real-time performance visibility into ticket triage. Operational handover prioritized service-desk adoption of Riverbed DEX telemetry and procedures for escalating device and application faults into clinical IT workflows. The Trust reports a 99% reduction in SLA breaches for service-desk tickets and projects £2.5–3.0M in IT cost savings over five years from the deployment, outcomes attributed to improved clinician digital workflows and service-desk efficiency. Riverbed DEX is referenced as the Application Performance Management tool central to those operational improvements.
IT Service Management ITSM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
IT Decision Makers and Key Stakeholders at Princess Alexandra Hospital
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Princess Alexandra Hospital Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Princess Alexandra Hospital Technographics

Princess Alexandra Hospital is a Healthcare organization based in United Kingdom, with around 4000 employees and annual revenues of $1.00 billion.

Princess Alexandra Hospital operates a diverse technology stack with applications such as Microsoft 365, Google Tag Manager and Riverbed DEX, covering areas like Collaboration, Tag Management and Application Performance Management.

Princess Alexandra Hospital has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Google and Riverbed Technology.

Princess Alexandra Hospital recently adopted applications including Microsoft 365 in 2022, Google Tag Manager in 2022 and Riverbed DEX in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Princess Alexandra Hospital’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Princess Alexandra Hospital’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Princess Alexandra Hospital technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.