Prison Fellowship
44180 Riverside Parkway,
Lansdowne, 20176, VA,
United States
Lansdowne, 20176, VA,
United States
1 800-835-5233
Non Profit
Prison Fellowship Technographics
Prison Fellowship Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Prison Fellowship and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Prison Fellowship employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Prison Fellowship has purchased the following applications: SAP Concur Invoice for AP Automation in 2018, SAP Concur Travel for Travel Management in 2018, MobileMonkey for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Prison Fellowship is running and its propensity to invest more and deepen its relationship with SAP , MobileMonkey , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Prison Fellowship revenues, which have grown to $57.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Prison Fellowship intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Prison Fellowship Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Invoice | AP Automation | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Prison Fellowship implemented SAP Concur Invoice as an AP Automation solution to reduce manual invoice handling and improve accountability for how charitable dollars were spent. The rollout targeted centralizing invoice intake and automating approval flows to support the finance organization and cross‑departmental stakeholders.
SAP Concur Invoice was configured to enable electronic invoice capture, automated approval workflows, exception processing, and supplier recordkeeping, aligning invoice controls with the organization’s policy requirements. The implementation was coordinated with Concur Expense with Policy Audit as part of a broader controls and compliance posture, leveraging policy audit capabilities to enforce spending rules and surface exceptions.
Operational ownership landed with finance and accounts payable, where workflow automation and role realignment elevated the department from payment processors to business partners, improving internal customer satisfaction across the organization. Stephen Tucker, Senior Finance Director at Prison Fellowship, reported that Concur Expense with Policy Audit produced a hard cost ROI of 3:1 and soft cost benefits in the range of 4 or 5:1, alongside noted improvements in customer satisfaction.
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Expense Management | ERP Financial Management |
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2018 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Travel | Travel Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Prison Fellowship implemented SAP Concur Travel as their Travel Management solution to centralize travel and expense workflows and improve spend transparency across the nonprofit. The deployment targeted finance and traveler-facing teams to reduce manual processing and provide clearer accounting for how dollars were spent.
The implementation centered on Concur Expense with Policy Audit, deploying expense capture, automated policy checks, receipt management, and approval routing to enforce compliance. Configuration emphasized policy automation and workflow orchestration consistent with Travel Management functional workflows, enabling automated exception handling and streamlined expense reporting.
Governance and process changes shifted the finance organization from payment processors to business partners by using SAP Concur Travel for real-time policy enforcement and exception visibility. Reported outcomes included a hard cost ROI of 3:1 and soft cost savings in the range of 4 to 5:1, coupled with measurable improvements in internal customer satisfaction across the organization.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MobileMonkey | Legacy | MobileMonkey | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Prison Fellowship implemented MobileMonkey on their website. The MobileMonkey deployment is positioned within the Chatbots and Conversational AI category, delivering an embedded web conversational interface to handle visitor inquiries and to support outreach and donor engagement workflows.
The implementation includes a site embedded chat widget and configured conversational flows, automated response logic, and web form lead capture to surface inquiries and program intake requests. Operational coverage is the public website, and the deployment was managed as part of the organization s digital engagement and site content processes, aligning the MobileMonkey application to visitor support, outreach, and donor-facing business functions.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Event Management | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Donor and Fundraising Management | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Prison Fellowship
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Prison Fellowship Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Prison Fellowship IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Prison Fellowship digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Prison Fellowship Technographics
Prison Fellowship is a Non Profit organization based in United States,
with around 700 employees and annual revenues of $57.0 million.
Prison Fellowship operates a diverse technology stack with applications such as
SAP Concur Invoice, SAP Concur Travel and MobileMonkey,
covering areas like AP Automation, Travel Management and Chatbots and Conversational AI.
Prison Fellowship has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and MobileMonkey.
Prison Fellowship recently adopted applications including
MobileMonkey in 2021, Zendesk Chat in 2021 and Webconnex TicketSpice in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Prison Fellowship’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Prison Fellowship’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Prison Fellowship technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.