Professional Physical Therapy
576 Broadhollow Rd,
Melville, 11747, NY,
United States
Melville, 11747, NY,
United States
1 516-321-2400
Healthcare
Professional Physical Therapy Technographics
Professional Physical Therapy Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Professional Physical Therapy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1900 Professional Physical Therapy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Professional Physical Therapy has purchased the following applications: UKG Pro HCM (ex UltiPro HCM) for Core HR in 2014, Raintree RCM & Billing for Revenue Cycle Management in 2016, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Professional Physical Therapy is running and its propensity to invest more and deepen its relationship with UKG , MedBridge , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Professional Physical Therapy revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Professional Physical Therapy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Professional Physical Therapy Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro HCM (ex UltiPro HCM) | Core HR | HCM | n/a | 2014 | 2014 |
In 2014 Professional Physical Therapy implemented UKG Pro HCM (ex UltiPro HCM) to centralize Core HR operations across the organization. The deployment was led by an executive sponsor and hands-on project lead from HR, positioning UKG Pro HCM (ex UltiPro HCM) as the primary HRIS for payroll and workforce administration.
The implementation configured core modules including payroll, time and attendance, onboarding, benefits and open enrollment, and compensation management, delivered via the ULTIPRO SaaS and mobile platform to automate LEAN HR processes. Workflows were redesigned to improve payroll processing, time capture, onboarding throughput, benefits administration, compensation workflows, financial reporting, and the development of BI reports.
Operational scope included HR due diligence and integration work tied to acquisitive growth, specifically leading pre and post acquisition integration of 15 physician backed companies which added 80 locations plus 15 de novos, reaching over 175 locations. The rollup linked HR operations, payroll, benefits, talent management, and compensation processes to support consolidated HR operations and to inform organizational decisions related to pipeline opportunities and an eventual exit and sale to a strategic entity.
Governance and process transformation concentrated on formalizing compensation and talent governance, executing salary surveys, applying Hay point factor job analysis, establishing job grades and leveling, and creating policies for executive STI and LTI, commission plans, and equity programs. The HRIS deployment and associated talent programs also supported a competency based performance management rollout using Harrison Assessments, Hogan Assessments, DISC, and Myer Briggs, and enabled the company to execute Best Places to Work initiatives in 2015 and 2016, culminating in a Top 25 Healthcare Companies placement for 2017 published by Fortune magazine.
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Learning and Development | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2017 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Raintree Systems | Legacy | Raintree RCM & Billing | Revenue Cycle Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Professional Physical Therapy implemented Raintree RCM & Billing, a Revenue Cycle Management application, to centralize claims and billing workflows across its revenue cycle operations. The deployment positioned Raintree RCM & Billing as the primary system for working claims to clear edits, scrubbing for errors or rejections and ensuring claims are processed to payer for payment, aligning system use with the company mission and operational expectations.
Configuration and modules emphasized within Raintree RCM & Billing include claims scrubbing and edit resolution, electronic claim submission, account processing and billing workflows. The implementation provisions functional workflows that ensure accounts are processed and submitted to payers, and it embeds role-based responsibilities for identifying billing issues, escalating, and resolving exceptions to maintain claim flow.
The Raintree Billing System integration surface explicitly includes a clearinghouse connection and payer submission interfaces, and operational procedures reference identifying billing issues within Raintree Billing System and the clearinghouse, escalating as necessary and resolving issues to ensure claims are submitted. Operational coverage centers on Revenue Cycle Operations and billing staff, with escalation lines to the Vice President, Revenue Cycle Operations for exception handling and process oversight.
Governance and compliance were enforced through operational controls and training requirements, staff maintain working knowledge of HIPAA, OSHA, Risk Management and other compliance regulations, and employees complete assigned training courses while practicing confidentiality in accordance with company policy and law. Process-level changes formalized escalation paths and issue resolution workflows within the Revenue Cycle Management environment to sustain claims throughput and regulatory adherence.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Professional Physical Therapy implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website to provide real time patient engagement and inquiry handling. Professional Physical Therapy, a U.S. healthcare provider with approximately 1900 employees, deployed the solution as a Chatbots and Conversational AI channel to support web based patient communication and intake workflows.
The implementation uses the Salesforce Chat web widget and agent console to capture pre chat information, manage live sessions, and persist chat transcripts. Configurations emphasize routing and queuing, presence management, canned responses and escalation workflows to clinic scheduling and front desk staff, reflecting standard Chatbots and Conversational AI functional patterns. Reporting and transcript archiving were configured to support operational visibility for contact center teams.
Operational governance centered on central IT and patient access teams, including standard operating procedures for chat triage and escalation to clinical or administrative staff. The deployment was scoped to the website channel and front line business functions for patient intake, appointment inquiries, and routine support. The full application name Salesforce Chat (formerly Salesforce Live Agent) is maintained in system records to align vendor and product references.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Professional Physical Therapy
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Professional Physical Therapy Executives
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FAQ - APPS RUN THE WORLD Professional Physical Therapy Technographics
Professional Physical Therapy is a Healthcare organization based in United States,
with around 1900 employees and annual revenues of $200.0 million.
Professional Physical Therapy operates a diverse technology stack with applications such as
UKG Pro HCM (ex UltiPro HCM), Raintree RCM & Billing and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like Core HR, Revenue Cycle Management and Chatbots and Conversational AI.
Professional Physical Therapy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Raintree Systems and Salesforce.
Professional Physical Therapy recently adopted applications including
Salesforce Chat (formerly Salesforce Live Agent) in 2021, Oracle Moat in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Professional Physical Therapy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Professional Physical Therapy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Professional Physical Therapy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.