Propak
1100 Garrison Ave,
Fort Smith, 72901, AR,
United States
Fort Smith, 72901, AR,
United States
1 479-478-7800
Distribution
Propak Technographics
Propak Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Propak and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 Propak employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Propak has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2021, Zendesk Chat for Chatbots and Conversational AI in 2015, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Propak is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Propak revenues, which have grown to $320.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Propak intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Propak Tech Stack and Enterprise Applications
Propak ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2021 | 2022 |
In 2021, Propak implemented Oracle Cloud ERP. The deployment centered on Oracle Fusion Applications, explicitly covering ERP, EPM, OTM and SCM modules to support corporate finance and distribution operations. Propak implemented Oracle Cloud ERP in the ERP Financial category to consolidate financial controls and reporting across its distribution business.
The implementation configured core financial functional modules including general ledger, accounts payable, accounts receivable and cash management alongside enterprise performance management capabilities. Configurations emphasized role based security, approval workflows and configurable ledgers consistent with Oracle Fusion architecture. Reporting and analytics were provisioned using Oracle reporting tools OTBI and FRS, with PowerBi referenced as a complementary reporting tool.
Integration work focused on Oracle Fusion integration frameworks to support data migration, validation and reconciliation efforts and to link OTM and SCM modules within the suite. The environment included interfaces with third party partners to manage operational support and to exchange transaction and logistics data. Administrators were tasked with managing integration endpoints, data reconciliation processes and ongoing operational monitoring.
Governance and operationalization incorporated centralized user role management, documented workflows, system configuration documentation and structured end user training and support. The Oracle Fusion Administrator role at Propak carried full life cycle responsibilities including system configuration, troubleshooting, integration management, report development and performance optimization. Change logs and formalized configuration documentation were used to control enhancements and maintain auditability.
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Propak AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Propak deployed Zendesk Chat. Propak implemented Zendesk Chat as a Chatbots and Conversational AI solution to support customer service and online engagement on its website, embedding the vendor’s web chat widget to capture real-time inquiries from customers and prospects. The implementation anchors web-based conversational support to the company’s customer facing site, aligning the application with online support and sales inquiry handling.
Zendesk Chat was configured to deliver category-standard capabilities including real-time messaging, automated greetings and routing to live agents, canned responses and scripted conversation flows, and chat-to-ticket escalation workflows consistent with Chatbots and Conversational AI functional patterns. Operational coverage focused on customer service teams responding to web inquiries, with governance oriented around chat availability, response routing rules and agent scripting to standardize handling and reduce variation in front-line conversational workflows.
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Propak Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Propak deployed Cisco Webex Meetings as its Audio Video and Web Conferencing solution. The implementation embeds Cisco Webex Meetings on the Propak website to deliver web-based meetings and customer engagement workflows. Propak Cisco Webex Meetings Audio Video and Web Conferencing supports external meeting delivery for customer and partner interactions and internal collaboration across the organization.
The deployment leverages cloud-hosted Webex meeting infrastructure and standard Webex capabilities such as video and audio conferencing, screen sharing, meeting scheduling, recording, and host controls, configured to run from the website experience. Operational scope is focused on website based meeting delivery and website initiated sessions, with governance centered on meeting administration, access controls, and recording retention policies. The implementation emphasizes functional alignment with conferencing and collaboration workflows rather than integrations with other named systems.
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Collaboration | Collaboration |
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2015 | 2015 |
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Propak SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supply Chain Management | SCM |
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2022 | 2023 |
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Propak CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Propak EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2021 | 2022 |
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Propak PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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Propak IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Backup as a Service (BaaS) | IaaS |
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2019 | 2019 |
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Propak CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Propak
| First Name | Last Name | Title | Function | Department | Phone | |
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IT Manager | Manager | IT | |
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System Administrator | Manager | IT | |
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Vice President of Technology | VP | IT | |
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Systems Architect | Manager | IT | |
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Director of Accounting | Director | Finance | |
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Accounts Receivable Manager | Manager | Finance | |
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Accounts Payable Manager | Manager | Finance | |
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Director of Purchasing | Director | Procurement | |
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Divisional Controller | Director | Finance | |
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Purchasing Manager | Manager | Procurement | |
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IT Development Manager | Manager | IT | |
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Apps Being Evaluated by Propak Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Propak IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Propak digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Propak Technographics
Propak is a Distribution organization based in United States,
with around 1800 employees and annual revenues of $320.0 million.
Propak operates a diverse technology stack with applications such as
Oracle Cloud ERP, Zendesk Chat and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Propak has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and Cisco Systems.
Propak recently adopted applications including
Oracle Cloud SCM in 2022, Salesforce Sales Cloud in 2022 and Oracle Cloud ERP in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Propak’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Propak’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Propak technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.