Prudential
1 Angel Ct,
London, EC2R 7HJ,
United Kingdom
London, EC2R 7HJ,
United Kingdom
44 20 7220-7588
Insurance
Prudential Technographics
Prudential Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Prudential and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15030 Prudential employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Prudential has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2019, Workday Absence Management for Absence and Leave Management in 2019, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Prudential is running and its propensity to invest more and deepen its relationship with Oracle , Workday , Mercer or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Prudential revenues, which have grown to $14.75 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Prudential intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Prudential Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2019 | 2020 |
In 2019, Prudential deployed Oracle E-Business Suite as its ERP Financial platform for core procurement and finance operations. The Oracle E-Business Suite implementation targeted a domestic procurement unit with over 20,000 employees and supported international rollouts across Japan, Taiwan, Korea, India, Mexico, and Europe.
Implemented functional modules included iExpense with a mobile app, iProcurement with extensive customizations to align with Prudential sourcing and procurement processes, iSupplier onboarding and punchout support, and contingent labor with contractor time entry. The program managed major Oracle E-Business Suite version upgrades from 11i to 12.1.3 and from 12.1.3 to 12.2.6, performed without third party support.
Architectural and technical components recorded in the environment included Oracle E-Business Suite, Oracle Application Framework OAF, Java and PL/SQL customizations, Workflow, Web Services, XML Gateway, Oracle WebLogic, Oracle Exadata and Oracle RAC database, OBIEE for analytics, and Siteminder for authentication. Integrations were implemented between Oracle E-Business Suite and Apttus on the Salesforce platform for contract management, IBM Tririga for real estate and facilities management, and OBIEE connected to a Spend Analytics tool, while vendor onboarding and punchout processes used the OSN platform.
Operational governance covered vendor onboarding coordination with procurement teams, customization governance to enforce Prudential internal standards and processes, and management and mentoring of onsite and offshore development teams. The Oracle E-Business Suite deployment supported procurement, sourcing, vendor management, finance, contingent labor and facilities management business functions at Prudential.
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Expense Management | ERP Financial Management |
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2019 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2019 | 2019 |
In 2019, Prudential implemented Workday Absence Management. The Workday Absence Management deployment supported Prudential's global Absence and Leave Management needs and required coordination between seven teams to ensure punctual delivery of system changes and enhancements.
Prudential configured Workday Absence Management alongside its broader payroll, time and absence activities, with project work focused on system testing, business requirement review, and iterative delivery of enhancements. Delivery followed an Agile methodology, with teams running sprint cycles to scope, test and implement projects related to Workday payroll and time and absence functional workflows.
The implementation was executed as part of Prudential's global Workday payroll and time and absence ecosystem, covering countries including Brazil, Japan, Singapore, Mexico, Argentina, Ireland, Canada, Germany, UK and France. Prudential collaborated with internal teams and Alight to discover and deliver solution approaches, preserving integration alignment across payroll and time accounting processes within the Workday environment.
Governance was realized through a maintained solution vision, roadmap and backlog of work that guided the project life cycle, with coordinated testing and delivery responsibilities distributed across seven teams. Operational ownership emphasized ongoing backlog management and iterative releases to sustain Absence and Leave Management configuration and controls within Prudential's Workday footprint.
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Benefits Administration | HCM |
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2019 | 2019 |
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Compensation Management | HCM |
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2015 | 2015 |
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Employee Experience | HCM |
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2019 | 2019 |
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HR Service Delivery | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2019 | 2019 |
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Performance and Goal Management | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Succession and Leadership Planning | HCM |
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2019 | 2019 |
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Talent Management | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2019 | 2019 |
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Workforce Analytics | HCM |
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2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Prudential implemented Salesforce Field Service (ex ClickSoftware) for Field Service Management. The deployment used Field Service Lightning to connect the mobile workforce and enable intelligent and productive on site service, focusing on alignment between field crews and service demand through standardized scheduling policies. The implementation emphasized configuring Field Service Lightning to enforce organizational work rules and scheduling policies across service appointments and dispatch workflows.
Configuration work centered on the Field Service Lightning scheduling engine and appointment management capabilities, optimizing field service scheduling according to the organization work rules and scheduling policies. Functional capabilities implemented included schedule optimization, dispatch orchestration, work order and service appointment management, and mobile field connectivity for technicians. Automation and rule based scheduling were applied to enforce priority and skill matching while maintaining service windows and compliance with internal scheduling controls.
Operational coverage targeted Prudentials field operations and service delivery teams, embedding scheduling governance into daily dispatch and service planning processes. Salesforce Field Service (ex ClickSoftware) was used to centralize scheduling policies and operational controls, supporting workforce coordination and on site execution. The described implementation explicitly delivered a more intelligent and productive on site service experience as part of the Field Service Management rollout.
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Insurance ERP | ERP Services and Operations |
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2018 | 2018 |
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Insurance ERP | ERP Services and Operations |
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2018 | 2019 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2018 | 2018 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Web Content Management | Content Management |
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2021 | 2021 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2018 | 2018 |
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Supply Chain Management | SCM |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Analytics | CRM |
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2013 | 2013 |
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Customer Engagement | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2015 | 2015 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Trading Platform | Investment Management |
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2015 | 2015 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2018 | 2018 |
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Sourcing | Procurement |
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2018 | 2018 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Risk Management | TRM |
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2010 | 2010 |
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Treasury Management | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2013 | 2013 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2016 | 2016 |
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Test Automation Platform | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Prudential
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Prudential Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Prudential Technographics
Prudential is a Insurance organization based in United Kingdom,
with around 15030 employees and annual revenues of $14.75 billion.
Prudential operates a diverse technology stack with applications such as
Oracle E-Business Suite, Workday Absence Management and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, Absence and Leave Management and Field Service Management.
Prudential has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Salesforce.
Prudential recently adopted applications including
Workday Recruiting in 2021, DocuSign eSignature in 2021 and Ceros Studio in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Prudential’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Prudential’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Prudential technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.