Ankara, 6101,
Turkey
PTT Turkey Technographics
PTT Turkey Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PTT Turkey and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 37000 PTT Turkey employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PTT Turkey has purchased the following applications: Forte DeskForCRM for CRM in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PTT Turkey is running and its propensity to invest more and deepen its relationship with Forte or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PTT Turkey revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PTT Turkey intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PTT Turkey Tech Stack and Enterprise Applications
PTT Turkey CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Forte | Legacy | Forte DeskForCRM | CRM | CRM | n/a | 2021 | 2022 |
In 2021 PTT Turkey implemented Forte DeskForCRM to deliver centralized customer relationship and service management capabilities. The deployment established Forte DeskForCRM as the CRM platform supporting PTT Turkey's customer-facing operations and public service workflows.
Implementation scope emphasized CRM functional modules such as contact management, case and ticket tracking, service desk workflow orchestration, SLA based queueing, and a centralized knowledge repository, reflecting capabilities typical of CRM solutions. Configuration focused on standardizing case routing and service workflows across customer service units, with Forte DeskForCRM configured to manage inbound customer interactions and internal escalation processes. The inclusion of PTT Turkey in Forte's referenced customers indicates Forte provided these customer relationship and service management capabilities, as noted in the vendor reference listing.
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IT Decision Makers and Key Stakeholders at PTT Turkey
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by PTT Turkey Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||