List of Forte DeskForCRM Customers
Ankara, 06530,
Turkey
Since 2010, our global team of researchers has been studying Forte DeskForCRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Forte DeskForCRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Forte DeskForCRM for CRM include: Aselsan Elektronik Anonim Sirketi, a Turkey based Aerospace and Defense organisation with 10466 employees and revenues of $1.60 billion, PTT Turkey, a Turkey based Government organisation with 37000 employees and revenues of $1.20 billion, Havelsan Hava Elektronik, a Turkey based Aerospace and Defense organisation with 2400 employees and revenues of $650.0 million and many others.
Contact us if you need a completed and verified list of companies using Forte DeskForCRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Forte DeskForCRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aselsan Elektronik Anonim Sirketi | Aerospace and Defense | 10466 | $1.6B | Turkey | Forte | Forte DeskForCRM | CRM | 2021 | n/a |
In 2021 Aselsan Elektronik Anonim Sirketi implemented Forte DeskForCRM to support customer and stakeholder relationship processes. Forte lists Aselsan on its public Referanslar page and is therefore understood to have provided CRM-related solutions to support customer and stakeholder engagement in Turkey.
Module usage is inferred from the vendor product portfolio and the reference listing rather than from an explicit standalone case study. Forte DeskForCRM is likely to have been configured with core CRM capabilities such as contact and account management, case or service request management, activity and task tracking, reporting and dashboarding, and workflow automation to orchestrate customer and stakeholder interactions.
Operational coverage is described at the customer relationship level and is understood to focus on customer facing and stakeholder engagement functions within Aselsan in Turkey. Governance and operational practices are inferred to include centralized CRM administration, role based access controls, and process aligned workflows for lead to case lifecycle and service desk routing, consistent with implementations in the CRM category.
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Havelsan Hava Elektronik | Aerospace and Defense | 2400 | $650M | Turkey | Forte | Forte DeskForCRM | CRM | 2021 | n/a |
In 2021, Havelsan Hava Elektronik deployed Forte DeskForCRM to support stakeholder and partner communications within Turkey's defence and technology sector. Forte DeskForCRM is referenced by the vendor as part of its DeskFor product family, and the implementation is positioned as a CRM application to standardize customer-service and partner-engagement workflows for the company.
The deployment focused on CRM class capabilities typical for customer-service tooling, including case management and ticketing, contact and account management, workflow automation for event and inquiry routing, and operational reporting to track communications activity. Configuration work emphasized role based access controls and templated response workflows to align with formal partner communication processes and secure handling of defence sector interactions.
Operational coverage was oriented to stakeholder and partner communications teams across Havelsan in Turkey, with Forte naming HAVELSAN on its client references page as the public signal of the vendor relationship. The implementation narrative centers on applying Forte DeskForCRM to formalize partner-facing case handling and to provide a centralized system for tracking inquiries and service interactions within the organisation.
Governance changes included establishing case handling workflows, user role definitions, and process controls for partner engagement, aligned to CRM operational terminology and service management practices. The configuration and administrative controls were structured to support ongoing governance of communications processes and to centralize the customer-service tooling function under the Forte DeskForCRM instance.
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PTT Turkey | Government | 37000 | $1.2B | Turkey | Forte | Forte DeskForCRM | CRM | 2021 | n/a |
In 2021 PTT Turkey implemented Forte DeskForCRM to deliver centralized customer relationship and service management capabilities. The deployment established Forte DeskForCRM as the CRM platform supporting PTT Turkey's customer-facing operations and public service workflows.
Implementation scope emphasized CRM functional modules such as contact management, case and ticket tracking, service desk workflow orchestration, SLA based queueing, and a centralized knowledge repository, reflecting capabilities typical of CRM solutions. Configuration focused on standardizing case routing and service workflows across customer service units, with Forte DeskForCRM configured to manage inbound customer interactions and internal escalation processes. The inclusion of PTT Turkey in Forte's referenced customers indicates Forte provided these customer relationship and service management capabilities, as noted in the vendor reference listing.
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