Barbacena, 36201-002,
Brazil
Quallita Renylab Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Quallita Renylab and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 230 Quallita Renylab employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Quallita Renylab has purchased the following applications: BemMelhor Platform for PBX, VoiP and Phone Systems in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Quallita Renylab is running and its propensity to invest more and deepen its relationship with BemMelhor Intelligent Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Quallita Renylab revenues, which have grown to $58.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Quallita Renylab intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BemMelhor Intelligent Solutions | Legacy | BemMelhor Platform | PBX, VoiP and Phone Systems | Collaboration | n/a | 2022 | 2022 |
In 2022, Quallità Renylab implemented the BemMelhor Platform to operate VoIP and PABX telephony within the PBX, VoiP and Phone Systems category. The BemMelhor Platform runs telephony, call recording and customer-contact workflows that support laboratory and client-service operations across Brazil for Quallità Renylab. This deployment ties the BemMelhor Platform directly to client communication and lab-facing contact management functions.
Configuration centered on three inferred functional modules, PBX/VoIP, virtual PABX and call-recording, each provisioned to manage inbound and outbound patient and client interactions. The implementation includes virtual PABX routing and session handling to orchestrate contact distribution, persistent call-recording for quality and compliance use cases, and workflow orchestration to route contacts to client-service teams and laboratory processing staff. These module choices align with the PBX, VoiP and Phone Systems category capabilities and the vendor testimonial and product pages cited by the vendor.
Operational coverage focuses on client-service and laboratory departments in Brazil, with the BemMelhor Platform used to standardize contact handling across those business functions. Governance was structured around centralized contact routing and recorded-call retention workflows to support responsiveness and contact management improvements reported by the vendor. Quallità Renylab uses the BemMelhor Platform in the PBX, VoiP and Phone Systems category to support customer contact management and laboratory communications.
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