Queens University Belfast
Queens University Belfast Technographics
Queens University Belfast Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Queens University Belfast and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2590 Queens University Belfast employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Queens University Belfast has purchased the following applications: Reward Gateway Employee Reward and Recognition for Employee Recognition and Rewards Management in 2021, Ruby Live Chat for Chatbots and Conversational AI in 2020, OCLC CONTENTdm for Digital Asset Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Queens University Belfast is running and its propensity to invest more and deepen its relationship with Edenred , Moodle , HireVue or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Queens University Belfast revenues, which have grown to $643.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Queens University Belfast intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Queens University Belfast Tech Stack and Enterprise Applications
Queens University Belfast HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Edenred | Legacy | Reward Gateway Employee Reward and Recognition | Employee Recognition and Rewards Management | HCM | n/a | 2021 | 2021 |
In 2021 Queens University Belfast deployed Reward Gateway Employee Reward and Recognition as its Employee Recognition and Rewards Management solution, provisioning the platform on the university’s public employee portal and staff-facing web presence. The implementation targets the institution’s staff population and is presented as an online reward and recognition layer reachable from the university website.
The deployment of Reward Gateway Employee Reward and Recognition includes standard Employee Recognition and Rewards Management capabilities such as peer-to-peer recognition feeds, manager nomination workflows, a rewards catalogue with digital vouchers, and administrative reporting and dashboards. Configuration focused on role-based access, recognition taxonomy aligned to university values, and catalog curation to reflect staff rewards and benefits.
Operationally the solution is accessible through the university website and operated as a centralized recognition service for academic and professional services employees across departments. Day-to-day ownership and content coordination are aligned with Human Resources and internal communications, using the platform to publish campaigns, recognition programs, and award cycles to staff through the web portal.
Governance for the implementation emphasized HR policy alignment, manager endorsement workflows, and administration processes for rewards fulfillment and reporting. Rollout and ongoing stewardship were organized around HR-managed program governance and internal communications to sustain nomination flows and platform usage.
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Learning and Development | HCM |
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2017 | 2017 |
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Video Interviewing | HCM |
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2020 | 2020 |
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Queens University Belfast AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Queens University Belfast implemented Ruby Live Chat on its public website to provide web based student support and enquiries. Ruby Live Chat, categorized as Chatbots and Conversational AI, was embedded as a site chat widget to enable real time messaging, automated responses, session routing, and operator handoff between automated and human agents. The deployment targeted front door digital engagement, connecting website visitors to admissions, student services, and central communications channels.
Configuration included a web chat widget, an agent console for staff, canned message libraries, chat transcripts, and reporting dashboards consistent with Chatbots and Conversational AI capabilities. Integrations are limited to on site use of the Ruby Live Chat implementation, with standard category aligned extension points for CRM or ticketing connectors if required, and operational ownership consolidated under central web services and student support teams for staffing, governance, and escalation workflows. Queens University Belfast Ruby Live Chat Chatbots and Conversational AI now supports web based enquiry handling and live support across the university website.
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Queens University Belfast Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OCLC | Legacy | OCLC CONTENTdm | Digital Asset Management | Content Management | n/a | 2012 | 2012 |
In 2012 Queen's University Belfast purchased OCLC CONTENTdm and deployed it at the McClay Library to digitize, manage, and publish special collections in support of international collaborative research from Belfast, Northern Ireland. The implementation positions OCLC CONTENTdm as the university's Digital Asset Management platform for archives and library services, centralizing digital object storage, descriptive metadata, and public delivery workflows.
Within two years the library moved the CONTENTdm deployment to the fully hosted option provided by OCLC, adopting a cloud-hosted delivery model for preservation and access. The implementation leverages CONTENTdm capabilities for image and document ingestion, OCR full-text indexing to enable search across digitized collections, and exposure of collection records to WorldCat to increase discoverability. Operational coverage is focused on McClay Library special collections and archives, impacting library services and research support through standardized digitization and metadata processes, and improving access and preservation via hosted infrastructure and OCR-enabled full-text search.
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Document Management | Content Management |
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2022 | 2023 |
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Queens University Belfast CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2014 | 2014 |
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Queens University Belfast IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Network Management and Monitoring | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Queens University Belfast
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Finance | Director | Finance | |
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Financial Controller | Director | Finance | |
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Head of Financial Systems and Business Support | Director | IT | |
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Head of HR Business Partnering | Director | HR | |
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Director of Finance | Director | Finance | |
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Head of Corporate Accounting and Financial Management | Director | Finance | |
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Head of Procurement | Director | Procurement | |
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Director Information Services | Director | IT | |
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Human Resources Director | Director | HR | |
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Head of HR Services | Director | HR | |
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Interim Director of Digital & Information Services | Director | IT | |
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Pro-Vice-Chancellor for Education and Students | Manager | Finance | |
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Head of Student and Academic Affairs | Director | Finance | |
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Vice President/Chief People Officer | CXO | HR | |
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Procurement Officer | Manager | Procurement | |
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Vice-President and Chief People Officer | CXO | HR | |
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IT Manager | Manager | IT | |
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Apps Being Evaluated by Queens University Belfast Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Queens University Belfast IT executives and key decision makers. This section highlights Queens University Belfast's latest recorded technology evaluations, including Citco AExeo for Portfolio and Investment Management on 2025-10-16. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Queens University Belfast digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-10-16 | Queens University Belfast | Evaluated | The Citco Group | Citco AExeo | Portfolio and Investment Management | Investment Management |
FAQ - APPS RUN THE WORLD Queens University Belfast Technographics
Queens University Belfast is a Education organization based in United Kingdom,
with around 2590 employees and annual revenues of $643.0 million.
Queens University Belfast operates a diverse technology stack with applications such as
Reward Gateway Employee Reward and Recognition, Ruby Live Chat and OCLC CONTENTdm,
covering areas like Employee Recognition and Rewards Management, Chatbots and Conversational AI and Digital Asset Management.
Queens University Belfast has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Edenred, Ruby and OCLC.
Queens University Belfast recently adopted applications including
Logistix Document Manager in 2022, Reward Gateway Employee Reward and Recognition in 2021 and HireVue Modern Hire Video Interviewing in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Queens University Belfast’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Queens University Belfast’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Queens University Belfast technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.