Queensland Treasury is at the heart of the Queensland Government, driving and facilitating better financial and economic outcomes for Queensland. We work to improve the quality of life for Queenslanders by growing and strengthening the economy, creating jobs and improving services.
Scope and Challenges
“We don’t want a system where the machine is making decisions. But we do want the machine to offer up next best action recommendations to our staff, that they have the option to follow – or not – based on their experience and knowledge of how the legislation should be applied… We’d also like a system that can ingest big data and take action within certain parameters. Natural disaster, the machine might be able to find out which customers are impacted and replace debt collection notices with proactive letters giving additional time to pay”.-said Liz Goli, Commissioner of Queensland’s Office of State Revenue (OSR).
Outcome and Implications
Within the transformation, OSR is pursuing a tax insights project, initially as a proof-of-concept but now as a full production deployment. The application built on SAP Leonardo machine learning will be progressively rolled out across OSR to all tax lines, commencing July 2018. A more responsive and tailored approach to individual taxpayers will lead to a more timely collection of revenue and reduction in debt across all tax lines, and additional revenue to fund essential services for Queenslanders. Machine learning application had been designed to propose the next best approach, payment suggestion, or debt management procedure to best support.
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|SAP||Legacy Applications||SAP Leonardo||IoT Platform||Internet of Things||n/a||n/a||2018||2018|
|Subscribe||Subscribe||Subscribe||ML and Data Science Platform||Machine Learning||Subscribe||Subscribe||2018||2018|
|First Name||Last Name||Title||Phone|
|Subscribe||Subscribe||Commissioner of State Revenue, Queensland||Subscribe||Subscribe|
|Subscribe||Subscribe||Director Enterprise Systems||Subscribe||Subscribe|
|Subscribe||Subscribe||Deputy Commissioner, Queensland Treasury||Subscribe||Subscribe|