Apps Run The World

Queensland’s Office of State Revenue Digital Transformation Initiatives

Apps Run The World


About Customer

Queensland Treasury is at the heart of the Queensland Government, driving and facilitating better financial and economic outcomes for Queensland. We work to improve the quality of life for Queenslanders by growing and strengthening the economy, creating jobs and improving services.

Scope and Challenges

“We don’t want a system where the machine is making decisions. But we do want the machine to offer up next best action recommendations to our staff, that they have the option to follow – or not – based on their experience and knowledge of how the legislation should be applied… We’d also like a system that can ingest big data and take action within certain parameters. Natural disaster, the machine might be able to find out which customers are impacted and replace debt collection notices with proactive letters giving additional time to pay”.-said Liz Goli, Commissioner of Queensland’s Office of State Revenue (OSR).

Outcome and Implications

Within the transformation, OSR is pursuing a tax insights project, initially as a proof-of-concept but now as a full production deployment. The application built on SAP Leonardo machine learning will be progressively rolled out across OSR to all tax lines, commencing July 2018. A more responsive and tailored approach to individual taxpayers will lead to a more timely collection of revenue and reduction in debt across all tax lines, and additional revenue to fund essential services for QueenslandersMachine learning application had been designed to propose the next best approach, payment suggestion, or debt management procedure to best support.


100 Victoria Street
West End, 4101 , QLD
61 7 3179 2500
Industry Employees Revenue
Banking and Financial Services Subscribe Subscribe

Enterprise Software & Cloud Applications Purchased by Queensland’s Office of State Revenue

Vendor Old Product New Product Function Market Users VAR/SI When Live
SAP Legacy Applications SAP Leonardo IoT IoT Platform Internet of Things n/a n/a 2018 2018
Subscribe Subscribe Subscribe ML and Data Science Platform Machine Learning Subscribe Subscribe 2018 2018

IT Decision Makers and Key Stakeholders at Queensland’s Office of State Revenue

First Name Last Name Title Email Phone
Subscribe Subscribe Commissioner of State Revenue, Queensland Subscribe Subscribe
Subscribe Subscribe Director Enterprise Systems Subscribe Subscribe
Subscribe Subscribe Deputy Commissioner, Queensland Treasury Subscribe Subscribe