Ahmedabad, 380015, Gujarat,
India
Quicko Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Quicko and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Quicko employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Quicko has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2015, Zendesk Gather for Community Management in 2017, Twilio Sendgrid for Transactional Email in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Quicko is running and its propensity to invest more and deepen its relationship with Google , Zendesk , SnapCall or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Quicko revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Quicko intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Quicko implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The Google Workspace deployment serves roughly 100 employees in India, provisioning corporate Gmail, Calendar, Drive, Docs, Sheets and Meet to support consultant collaboration, client communication and internal knowledge work. Quicko's use of Google Workspace (Formerly Google G-Suite) places the application at the center of Collaboration for core professional services workflows and document orchestration.
Administration is managed through the Google Workspace admin console, with domain-managed user accounts and standard SaaS configuration for user provisioning, access controls and basic security settings. The deployment is visible on Quicko's website, indicating active use for corporate communications and email routing. Governance centers on centralized account management and configuration of collaboration policies to support client-facing and internal teams.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Gather | Community Management | CRM | n/a | 2017 | 2017 |
In 2017, Quicko implemented Zendesk Gather to establish a dedicated community channel and centralized self-service presence. Quicko implemented Zendesk Gather as a Community Management platform to scale tax support during peak season, when 70% of its yearly business occurs in 45 days, supporting customers across India.
The Zendesk Gather deployment focused on forum-style topic organization, searchable knowledge threads, community moderation and content curation, and reputation-based answer surfacing to promote peer-to-peer resolution. Configuration emphasized community-driven resolution and ticket deflection, with workflows to escalate unresolved issues to support agents and to surface validated content for repeated queries.
Operational ownership was placed within the customer support organization, with moderators and support agents sharing governance for content quality and compliance in tax-related discussions. Quicko reports outcomes tied to its Zendesk Gather implementation including 97% customer retention, 95% CSAT, and 15% annual growth, reflecting high satisfaction and retention associated with community-enabled support.
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twilio | Legacy | Twilio Sendgrid | Transactional Email | PaaS | n/a | 2017 | 2017 |
In 2017, Quicko implemented Twilio Sendgrid to manage website-driven transactional email workflows. The Twilio Sendgrid deployment is focused on Transactional Email originating from the Quicko website and customer-facing applications, providing a centralized service for programmatic message delivery.
The implementation leverages Twilio Sendgrid transactional capabilities including SMTP relay and REST API based send, configurable transactional templates with dynamic substitution, event webhooks for delivery and engagement events, and suppression and bounce handling. Configuration emphasizes sender authentication and deliverability controls, using DKIM and SPF aligned practices to maintain inbox placement and handle automated bounce processing.
Integrations are centered on the Quicko website, where application events trigger transactional sends such as account notifications, password resets, and billing receipts. Operational scope spans product engineering, billing, and customer support teams, which consume the Sendgrid API and template management to standardize message formats and automate notification flows.
Governance around Twilio Sendgrid includes centralized template management and change control for message copy and links, webhook monitoring for operational alerts, and role based access for template edits and API keys. The narrative reflects a purpose built Transactional Email implementation intended to unify website-triggered messaging under a single cloud email service.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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