Old Mutual
107 Rivonia Road,
Johannesburg, 2196,
South Africa
Johannesburg, 2196,
South Africa
27 21 509 9111
Banking and Financial Services
Old Mutual Technographics
Old Mutual Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Old Mutual and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 31000 Old Mutual employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Old Mutual has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2022, Livestorm for Audio Video and Web Conferencing in 2022, Glassbox SessionCam for Customer Analytics in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Old Mutual is running and its propensity to invest more and deepen its relationship with Tawk.to , Connex One , Livestorm or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Old Mutual revenues, which have grown to $6.21 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Old Mutual intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Old Mutual Tech Stack and Enterprise Applications
Old Mutual AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Old Mutual deployed Tawk.to on its public website. Tawk.to is a Chatbots and Conversational AI application used to enable web-based customer engagement and digital customer service. This record documents Old Mutual Tawk.to Chatbots and Conversational AI usage for website customer service on the corporate web estate of the South Africa headquartered financial services group.
The implementation is delivered as an embedded web chat widget loaded via client-side script, providing live chat, visitor session tracking, chat transcripts, and an agent dashboard typical of web chat platforms. Functional modules implemented include real-time messaging, canned responses and session handover to human agents, aligned with digital customer support workflows. The full application name Tawk.to appears in the site source, confirming a front-end web channel deployment.
Operational coverage centers on the public website and impacts customer service, digital channels and web operations teams responsible for online engagement. Governance and operational responsibility are likely concentrated in digital service and support functions, with configuration controls for agent access, chat moderation and transcript retention. Rollout visibility is limited to the corporate website channel rather than internal back-office systems.
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Speech Recognition AI | AI-Powered Application |
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2020 | 2020 |
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Old Mutual Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Livestorm | Legacy | Livestorm | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
In 2022, Old Mutual deployed Livestorm on its public website. The Livestorm deployment provides Audio Video and Web Conferencing functionality to support marketing, customer engagement and corporate communications.
The Livestorm application is used as a browser-based SaaS platform offering webinar registration and hosting, live video and screen sharing, on-demand replay delivery, and event-level analytics consistent with Audio Video and Web Conferencing capabilities. Configuration focused on embedding Livestorm event pages and registration forms into the public site, enabling prospect and client capture through standardized event pages. The implementation leverages the full Livestorm application lifecycle for scheduled webinars and on-demand sessions.
Operational coverage centers on the public-facing website and aligns the Livestorm application to marketing and client-facing teams in South Africa. Governance and operational processes emphasize standardized event configuration, moderation workflows,and replay access control managed by marketing and communications. Old Mutual Livestorm Audio Video and Web Conferencing supports the companys external engagement and corporate communications use cases.
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Old Mutual CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Glassbox | Legacy | Glassbox SessionCam | Customer Analytics | CRM | n/a | 2020 | 2020 |
In 2020, Old Mutual implemented Glassbox SessionCam on its public website to capture user sessions for Customer Analytics. The deployment focused on client side instrumentation and session level capture to support digital experience monitoring and behavioral analysis.
Glassbox SessionCam was configured to record session replay, heatmaps, form analytics, and conversion funnel analysis, aligning with standard Customer Analytics capabilities. Implementation included page level tagging and recording rules tuned to surface UX friction and conversion drop off patterns.
Operational ownership was aligned to digital experience, UX, customer support, and conversion optimization teams within Old Mutual in South Africa, using session recordings to support issue triage and user behavior investigations. Governance established role based access to recordings and privacy controls for captured sessions, with emphasis on in browser session capture and analysis using Glassbox SessionCam for Customer Analytics on the company website.
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Old Mutual ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Old Mutual Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collateral Management | Investment Management |
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2015 | 2015 |
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Portfolio and Investment Management | Investment Management |
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2009 | 2009 |
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Old Mutual TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Risk Management | TRM |
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2018 | 2018 |
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Old Mutual PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Old Mutual IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Old Mutual CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Old Mutual
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Operating Officer | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Group Chief Technology Officer | CXO | IT | |
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Finance Manager | Manager | Finance | |
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Apps Being Evaluated by Old Mutual Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Old Mutual IT executives and key decision makers. This section highlights Old Mutual's latest recorded technology evaluations, including TCS BaNCS for Core Banking on 2026-03-26 and SS&C Chorus BPM for Business Process Management on 2026-02-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Old Mutual digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-26 | Old Mutual | Evaluated | Tata Consultancy Services | TCS BaNCS | Core Banking | ERP Services and Operations |
| 2026-02-26 | Old Mutual | Evaluated | SS&C Technologies | SS&C Chorus BPM | Business Process Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Old Mutual Technographics
Old Mutual is a Banking and Financial Services organization based in South Africa,
with around 31000 employees and annual revenues of $6.21 billion.
Old Mutual operates a diverse technology stack with applications such as
Tawk.to, Livestorm and Glassbox SessionCam,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Customer Analytics.
Old Mutual has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tawk.to, Livestorm and Glassbox.
Old Mutual recently adopted applications including
Tawk.to in 2022, Livestorm in 2022 and Slack Connect in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Old Mutual’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Old Mutual’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Old Mutual technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.