AI Buyer Insights:

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

Quo, formerly OpenPhone
Location
461 2 Street Suite 236,
San Francisco, 94107, CA,
United States
Website
https://www.openphone.com/
Phone
1 805-263-9177
Artw industry
Professional Services
Employee
Revenue

Quo, formerly OpenPhone Technographics

Quo, formerly OpenPhone Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Quo, formerly OpenPhone and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Quo, formerly OpenPhone employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Quo, formerly OpenPhone has purchased the following applications: Cohere Rerank 3 for Generative AI Platforms in 2024, Zendesk Chat for Chatbots and Conversational AI in 2022, Dreamdata Revenue Analytics for Analytics and BI in 2024 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Quo, formerly OpenPhone is running and its propensity to invest more and deepen its relationship with Cohere , Zendesk , Caldera Labs or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Quo, formerly OpenPhone revenues, which have grown to $17.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Quo, formerly OpenPhone intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Quo, formerly OpenPhone Data, Technology Stack, and Enterprise Applications
AI Development
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cohere Legacy Cohere Rerank 3 Generative AI Platforms AI Development n/a 2024 2024
In 2024 Quo, formerly OpenPhone, implemented Cohere Rerank 3 to automate in-app and ticketed customer support. Cohere Rerank 3 is part of Cohere's Generative AI Platforms offering and was selected to improve retrieval and ranking of support content for both self-service and agent-assisted workflows. This deployment targeted customer support functions across Quo's support and product teams within its professional services oriented operations. Cohere Rerank 3 was applied as the ranking layer in a retrieval-augmented generation style stack, inferred from the case study description of retrieval-based automation and improved ranking for support content. The implementation focused on reranking candidate knowledge snippets, tuning relevance signals, and routing higher-quality responses into conversational assistants and search interfaces. Configuration work emphasized relevance thresholds, ranking model tuning, and content selection controls to elevate answer quality for end users. Operationally the solution was embedded into in-app help flows and ticketing pipelines to enable automated responses and improved self-serve pathways. The scope explicitly covered in-app support experiences and ticket handling workflows used by customer support teams, creating a unified retrieval surface across support content sources. No specific external ticketing vendors are reported in the source material, the integration signal is limited to in-app and ticketed support channels. Governance and rollout work centered on content curation and ranking policy adjustments to align automated responses with escalation rules and support workflows. Outcomes called out in Cohere's customer story include achieving greater than 54% self-serve outcomes and a reported 4x ROI. The case documents Quo Cohere Rerank 3 Generative AI Platforms customer support implementation as a retrieval-focused automation approach applied to support operations.
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2022 2022
Chatbots and Conversational AI AI-Powered Application 2023 2023
Chatbots and Conversational AI AI-Powered Application 2023 2023
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Dreamdata Legacy Dreamdata Revenue Analytics Analytics and BI Analytics and BI n/a 2024 2024
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2024 2024
Collaboration Collaboration 2019 2019
Collaboration Collaboration 2022 2022
Collaboration Collaboration 2022 2022
Survey and Questionnaire Collaboration 2022 2022
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Content Management Content Management 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Account Based Marketing CRM 2023 2023
Account Based Marketing CRM 2024 2024
Customer Data Platform CRM 2023 2023
Customer Experience CRM 2022 2022
Customer Support CRM 2022 2022
Digital Advertising Platform CRM 2025 2025
Marketing Analytics CRM 2023 2023
Marketing Analytics CRM 2024 2024
Marketing Automation CRM 2006 2006
Marketing Automation CRM 2023 2023
Marketing Automation CRM 2023 2023
Marketing Automation, Sales Automation CRM 2023 2023
Sales Automation, CRM, Sales Engagement CRM 2022 2022
Tag Management CRM 2020 2020
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2025 2025
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2024 2024
Transactional Email PaaS 2023 2023
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2021 2021
Cloud Storage IaaS 2020 2020
Content Delivery Network IaaS 2023 2023
Content Delivery Network IaaS 2023 2023
Content Delivery Network IaaS 2023 2023
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Endpoint Detection and Response (EDR) CyberSecurity 2022 2022
Secure Email Gateways (SEGs) CyberSecurity 2022 2022
Web Application Firewalls (WAF), Phishing Protection CyberSecurity 2023 2023
IT Decision Makers and Key Stakeholders at Quo, formerly OpenPhone
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Quo, formerly OpenPhone Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Quo, formerly OpenPhone Technographics

Quo, formerly OpenPhone is a Professional Services organization based in United States, with around 150 employees and annual revenues of $17.0 million.

Quo, formerly OpenPhone operates a diverse technology stack with applications such as Cohere Rerank 3, Zendesk Chat and Dreamdata Revenue Analytics, covering areas like Generative AI Platforms, Chatbots and Conversational AI and Analytics and BI.

Quo, formerly OpenPhone has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Cohere, Zendesk and Dreamdata.

Quo, formerly OpenPhone recently adopted applications including Magellan AI Platform in 2025, New Relic APM in 2025 and Cohere Rerank 3 in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Quo, formerly OpenPhone’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Quo, formerly OpenPhone’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Quo, formerly OpenPhone technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.