Rackmount Solutions
2805 E Plano Pkwy 200,
Plano, 75074, TX,
United States
Plano, 75074, TX,
United States
1 800-352-6631
Professional Services
Rackmount Solutions Technographics
Rackmount Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Rackmount Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Rackmount Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Rackmount Solutions has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2010, LiveChat for Chatbots and Conversational AI in 2014, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Rackmount Solutions is running and its propensity to invest more and deepen its relationship with Oracle , PayPal , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Rackmount Solutions revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Rackmount Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Rackmount Solutions Tech Stack and Enterprise Applications
Rackmount Solutions ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2010 | 2010 |
In 2010, Rackmount Solutions implemented Oracle NetSuite ERP to consolidate core finance and billing operations, using the application as the central ERP Financial system for the company. The deployment addressed the needs of a 40 employee professional services firm headquartered in the United States with approximately 4,000,000 in annual revenue, concentrating on accounting and revenue management workflows rather than enterprise-wide manufacturing or supply chain modules.
The Oracle NetSuite ERP implementation focused on finance modules common to ERP Financial deployments, including general ledger, accounts payable, accounts receivable, billing and revenue recognition, fixed asset tracking, and financial reporting. The solution was provisioned as a cloud SaaS instance, configured with a centralized chart of accounts, role based access controls, segregation of duties rules, and standardized month end close procedures to support the finance and accounting teams. Governance included formalized approval workflows for invoices and expense processing, documented bookkeeping and reconciliation processes, and staged user onboarding across finance, billing, and operations to align operational procedures with the new system.
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Payment Processing | ERP |
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2017 | 2017 |
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Payment Processing | ERP |
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2020 | 2020 |
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Rackmount Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Rackmount Solutions deployed LiveChat on its website. Rackmount Solutions implemented LiveChat to provide a customer-facing conversational channel embedded directly in the public site.
The LiveChat implementation aligns with the Chatbots and Conversational AI category and leverages common functional modules such as an embedded website chat widget, real-time messaging, visitor tracking, canned responses, agent queues, chat routing, and transcript capture. Configuration and message templates reflect a scope appropriate for a 40-employee professional services firm, enabling consistent front-line response patterns and scripted handling of routine inquiries.
Deployment is based on a cloud-hosted LiveChat script embedded in Rackmount Solutions website pages, providing live conversational coverage for customer service and sales touchpoints across the United States. Chat transcripts are persisted for internal review and agent handoffs, supporting day-to-day sales and service workflows without introducing named third-party integrations.
Governance centers on queue management and conversational workflow definition, with rollout practices consistent with small team operations, including assignment of agents to queues, definition of canned response libraries, and transcript auditing to maintain response quality. The LiveChat deployment organizes front-office communications within Chatbots and Conversational AI operational constructs, enabling structured conversational workflows and centralized inbox handling by service and sales staff.
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Rackmount Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Rackmount Solutions implemented Microsoft 365 as its Collaboration platform. The deployment addressed core collaboration needs for the 40 employee professional services firm, delivering corporate email, real time communications, file collaboration, and client facing document access.
Implementation centered on Microsoft 365 core services, including Exchange Online for email, Microsoft Teams for chat and meetings, SharePoint and OneDrive for document management, and the Microsoft 365 Office client suite for desktop productivity. Tenant provisioning and centralized administration were established through the Microsoft 365 admin center, with identity and access managed through Azure Active Directory to control user provisioning and authentication.
Microsoft 365 is surfaced on Rackmount Solutions website and is used to deliver hosted content and collaboration links to clients and staff. Operational scope was organization wide, supporting client delivery, sales, and back office functions, and governance relies on centralized policy configuration and administrative workflows to manage accounts, access, and content lifecycle.
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Rackmount Solutions eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2017 |
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Product Review Management | eCommerce |
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2017 | 2017 |
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Rackmount Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2024 | 2024 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Rackmount Solutions PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Rackmount Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Rackmount Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO | CXO | Finance | |
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Managing Director, Global Operations | Director | Finance | |
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Vice President Business Development | VP | Sales | |
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Apps Being Evaluated by Rackmount Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Rackmount Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Rackmount Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Rackmount Solutions Technographics
Rackmount Solutions is a Professional Services organization based in United States,
with around 40 employees and annual revenues of $4.0 million.
Rackmount Solutions operates a diverse technology stack with applications such as
Oracle NetSuite ERP, LiveChat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Rackmount Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, LiveChat, Inc. and Microsoft.
Rackmount Solutions recently adopted applications including
Zoominfo Platform in 2024, MailChannels in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Rackmount Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Rackmount Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Rackmount Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.