Raffles Medical Group
Suite 11-00 Raffles Hospital,
Singapore, 188770,
Singapore
Singapore, 188770,
Singapore
65-6-3111111
Healthcare
Raffles Medical Group Technographics
Raffles Medical Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Raffles Medical Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 997 Raffles Medical Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Raffles Medical Group has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2018, Mercer Easy Enroll for Benefits Administration in 2017, Algolia Search for Application, Web and Enterprise Search in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Raffles Medical Group is running and its propensity to invest more and deepen its relationship with SAP , Mercer , Moodle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Raffles Medical Group revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Raffles Medical Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Raffles Medical Group Tech Stack and Enterprise Applications
Raffles Medical Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018 Raffles Medical Group implemented SAP ERP ECC 6.0 as a central ERP Financial platform to establish a tightly integrated system across its Singapore entities and hospital operations. The deployment was scoped to cover all legal entities in Singapore and Raffles Hospital, aligning financial and clinical administrative functions under a single SAP instance.
The implementation configured core SAP ERP ECC 6.0 financial modules including FI and CO and procurement via MM, alongside SAP healthcare capabilities IS-H and i.s.h Med Solution to address patient management and patient accounting requirements. The project included localization of SAP ECC 6.0 EHP6 for Singapore statutory and regulatory needs, and applied standard ERP Financial workflows for general ledger, accounts payable, accounts receivable, controlling, and materials management.
Architecturally the deployment integrated patient management and patient accounting functions with the ERP Financial ledgers and MM procurement processes to ensure cross-functional posting and billing flows within a unified SAP landscape. The implementation emphasizes entity-level financial consolidation and hospital operational coverage, with configuration to support clinical billing events feeding patient accounting and financial modules.
Governance and rollout were organized around centralized configuration for finance and procurement and specialized configuration for hospital operations and patient services, with process adjustments to align hospital billing and patient management workflows to ERP Financial controls. The program focused on delivering a single, localized SAP ERP ECC 6.0 environment for Raffles Medical Group in Singapore to meet its stated need for tight integration across entities and departments.
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Raffles Medical Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mercer | Legacy | Mercer Easy Enroll | Benefits Administration | HCM | n/a | 2017 | 2017 |
In 2017, Raffles Medical Group implemented Mercer Easy Enroll for Benefits Administration. The deployment centralized employee benefits enrollment and eligibility management across the HR organization, aligning benefits workflows with regional compensation and mobility programs.
Mercer Easy Enroll was configured to support expatriate management and global mobility projects, core benefits enrollment and eligibility workflows, and mechanisms to capture salary proposals and compensation inputs used in the Mercer Job Evaluation Exercise and Mercer Salary Benchmarking Exercise. Configuration work emphasized role based access for HR and regional benefits administrators, structured enrollment approvals, and templated enrollment events to standardize plan elections.
The implementation covered regional offices in China, including Shanghai, Beijing and Chongqing, Indo China, and Singapore, and expressly supported expatriates management alongside local staff. Operational scope included coordination with payroll management local and regional, manpower budgeting processes, and inputs for Employment Act and labour law reviews and HR policies.
Governance established central HR oversight for benefits enrollment and standardized routing for salary proposals, while embedding Mercer driven compensation exercises into periodic HR policy review cycles. Rollout followed a regional sequencing to accommodate local labour law requirements and payroll cycles, with Mercer Easy Enroll serving as the centralized benefits administration platform.
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Learning and Development | HCM |
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2019 | 2019 |
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Raffles Medical Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2020 | 2020 |
In 2020, Raffles Medical Group deployed Algolia Search in the Application, Web and Enterprise Search category on its public website. The Algolia Search implementation serves as the primary site search engine, focused on website content discovery and patient-facing search functions across clinical service pages, locations, and informational content. This positions Raffles Medical Group Algolia Search Application, Web and Enterprise Search to support business functions related to digital patient engagement and website navigation.
The deployment uses Algolia Search as a hosted SaaS search layer, with site content indexed via API-driven crawls and client-side search widgets embedded into the website front end. Configuration activity centered on relevance tuning, autocomplete and instant search, facet filtering, synonyms management and search analytics through the Algolia dashboard, reflecting standard Application, Web and Enterprise Search capabilities. Operational governance is exercised through dashboard-based index management, relevance rules and scheduled content refresh processes to keep search indexes aligned with website updates.
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Raffles Medical Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Raffles Medical Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Raffles Medical Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Raffles Medical Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Raffles Medical Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Group Financial Controller and Company Secretary | Manager | Finance | |
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Deputy Finance Manager | Manager | Finance | |
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CIO | CXO | Finance | |
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Apps Being Evaluated by Raffles Medical Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Raffles Medical Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Raffles Medical Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Raffles Medical Group Technographics
Raffles Medical Group is a Healthcare organization based in Singapore,
with around 997 employees and annual revenues of $120.0 million.
Raffles Medical Group operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Mercer Easy Enroll and Algolia Search,
covering areas like ERP Financial, Benefits Administration and Application, Web and Enterprise Search.
Raffles Medical Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Mercer and Algolia.
Raffles Medical Group recently adopted applications including
WooCommerce in 2021, Insider Connect in 2021 and Hotjar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Raffles Medical Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Raffles Medical Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Raffles Medical Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.