Raiffeisenbank
Zmaja od Bosne bb,
Sarajevo, 71000,
Bosnia and Herzegovina
Sarajevo, 71000,
Bosnia and Herzegovina
387 33 755 010
Banking and Financial Services
Raiffeisenbank Technographics
Raiffeisenbank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Raiffeisenbank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 46185 Raiffeisenbank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Raiffeisenbank has purchased the following applications: Temenos T24 for Core Banking in 2025, Hotjar for Customer Experience in 2019, Platform.sh for Apps Development in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Raiffeisenbank is running and its propensity to invest more and deepen its relationship with Temenos , QSS , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Raiffeisenbank revenues, which have grown to $5.97 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Raiffeisenbank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Raiffeisenbank Tech Stack and Enterprise Applications
Raiffeisenbank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, Raiffeisen Bank dd Bosnia-Herzegovina implemented Temenos T24 as its Core Banking platform for retail banking. The go-live establishes Temenos T24 as the bank’s primary core solution supporting retail account servicing and current account operations for approximately 500,000 customers in Bosnia and Herzegovina.
The deployment was executed as a cloud-native, scalable implementation hosted on Red Hat OpenShift hybrid cloud, leveraging Temenos’ API-based architecture for modular integration and faster time to market. Temenos T24 was configured to deliver comprehensive core functionality typical of Core Banking platforms, including retail account processing, transaction posting, and platform-level API services to enable downstream orchestration and product launch workflows.
Operational coverage spans retail, corporate and SME segments within the bank’s Bosnian network, and the Temenos Core implementation aligns the country unit with the Temenos core already in use across other Raiffeisen Bank International markets such as Kosovo, Slovakia and Poland. The scope focused on migrating current account operations onto the Temenos T24 core to standardize core processing and support future capability additions across the footprint.
Governance and delivery combined vendor and partner collaboration, with Temenos working alongside delivery partner Tech Mahindra and Raiffeisen Bank’s own certified specialist team who were accredited on Temenos solutions. The project was positioned to increase operational efficiency, enhance customer experience and future-proof the bank’s operations, while enabling phased migration of additional capabilities over time.
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Digital Banking | ERP Services and Operations |
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2019 | 2019 |
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Raiffeisenbank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019 Raiffeisenbank implemented Hotjar on its public website in Bosnia and Herzegovina, deploying the application as part of its Customer Experience tooling to capture web user behavior for digital customer engagement. The Hotjar deployment is focused on session replays, heatmaps, on-page feedback widgets, and funnel analysis capabilities that inform UX and conversion workflows across the bank's retail web estate.
Configuration and instrumentation were executed through client-side tagging and page-level script inclusion, consistent with Customer Experience implementations, with likely sampling and consent controls to align with banking data protection requirements. Operational ownership is concentrated in digital channels and UX teams, with outputs intended to inform product, marketing, and web operations decisions rather than back-office banking systems.
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Tag Management | CRM |
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2014 | 2014 |
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Raiffeisenbank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Platform.sh | Legacy | Platform.sh | Apps Development | PaaS | n/a | 2020 | 2020 |
In 2020, Raiffeisenbank implemented Platform.sh to host and run its corporate website. The Platform.sh deployment is part of the bank's Apps Development footprint, centralizing web application delivery and public digital channel hosting under a platform-managed service.
Platform.sh is used to provide containerized runtimes and Git-driven continuous delivery workflows for the website, enabling environment provisioning, automated builds, and controlled code promotion. The implementation emphasizes developer workflow automation and platform-managed infrastructure, aligning release controls and environment consistency across development, staging, and production for the teams responsible for the bank's web presence.
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Raiffeisenbank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Raiffeisenbank
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Apps Being Evaluated by Raiffeisenbank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Raiffeisenbank IT executives and key decision makers. This section highlights Raiffeisenbank's latest recorded technology evaluations, including Temenos T24 for Core Banking on 2026-01-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Raiffeisenbank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-06 | Raiffeisenbank | Evaluated | Temenos | Temenos T24 | Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Raiffeisenbank Technographics
Raiffeisenbank is a Banking and Financial Services organization based in Bosnia and Herzegovina,
with around 46185 employees and annual revenues of $5.97 billion.
Raiffeisenbank operates a diverse technology stack with applications such as
Temenos T24, Hotjar and Platform.sh,
covering areas like Core Banking, Customer Experience and Apps Development.
Raiffeisenbank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Temenos, Contentsquare and Platform.sh.
Raiffeisenbank recently adopted applications including
Temenos T24 in 2025, Platform.sh in 2020 and QSS Digital Banking Platform in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Raiffeisenbank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Raiffeisenbank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Raiffeisenbank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.