Cairns, 4870, QLD,
Australia
Reef Unlimited Australia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Reef Unlimited Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Reef Unlimited Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Reef Unlimited Australia has purchased the following applications: Cobber (formerly ResPax) for Reservation and Booking Management in 2021, WordPress for Web Content Management in 2022, Genesys Cloud CX for Call Center in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Reef Unlimited Australia is running and its propensity to invest more and deepen its relationship with Cobber , Automattic , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Reef Unlimited Australia revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Reef Unlimited Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cobber | Legacy | Cobber (formerly ResPax) | Reservation and Booking Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Reef Unlimited Australia implemented Cobber, formerly ResPax, to manage reservations and ticketing for its Great Barrier Reef and Far North Queensland tours. The deployment uses Cobber as a Reservation and Booking Management application to centralize booking workflows and ticket issuance for operations based in Cairns, Queensland.
The implementation centers on reservations and ticketing capabilities and includes reporting functionality inferred from vendor materials, with Cobber handling availability management, booking capture, ticket generation, and operational reporting. Functionally the platform supports booking operations, frontline sales and guest services, and financial reporting workflows that feed tour scheduling and capacity planning.
Operational scope is focused on Reef Unlimited sites in Cairns and across Queensland, where the platform is configured to manage multiple tour products and ticket types. Governance and process changes emphasized centralized booking control and streamlined booking processes, with the vendor reporting estimated annual savings of around $180,000 as a result of the Cobber implementation.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WordPress | Web Content Management | Content Management | n/a | 2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX | Call Center | CRM | n/a | 2025 | 2025 |
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CRM | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2025 | 2025 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Domain Name System (DNS) | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2022 | 2022 |
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