Suffern, 10901, NY,
United States
RefurbUPS.com Technographics
RefurbUPS.com Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by RefurbUPS.com and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 RefurbUPS.com employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that RefurbUPS.com has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2011, Oracle NetSuite Commerce for eCommerce in 2020, Oracle NetSuite CRM for CRM in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems RefurbUPS.com is running and its propensity to invest more and deepen its relationship with LivePerson , Oracle , Shopper Approved or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing RefurbUPS.com revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RefurbUPS.com intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
RefurbUPS.com Tech Stack and Enterprise Applications
RefurbUPS.com AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011 RefurbUPS.com implemented LivePerson Conversational Cloud. RefurbUPS.com uses LivePerson Conversational Cloud in the Chatbots and Conversational AI category on its public website to support customer support and sales workflows and to provide real time customer engagement.
Deployment is a cloud delivered, web embedded chat implementation using the LivePerson Conversational Cloud application, configured to present a site level chat widget and conversational flows for common inbound inquiries. Functional capabilities in use include automated conversational routing, scripted FAQ and knowledge driven flows, and live agent handoff to the company support and sales staff. Operational coverage is focused on the RefurbUPS.com website and is internally governed by site administrators and support personnel given the companys small team size, with configuration and conversational content managed in the LivePerson Conversational Cloud console.
|
RefurbUPS.com eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite Commerce | eCommerce | eCommerce | n/a | 2020 | 2020 |
In 2020, RefurbUPS.com deployed Oracle NetSuite Commerce to power its website. RefurbUPS.com implemented Oracle NetSuite Commerce as its eCommerce platform to centralize storefront operations, product listing, and online sales workflows.
The implementation concentrated on configuring Oracle NetSuite Commerce storefront capabilities, including product catalog management, shopping cart and checkout workflows, customer account management, and order management modules. Deployment scope covered the public website and internal operations for content, pricing, and order processing, with governance set up for centralized catalog administration and staged content and pricing updates to control change management during configuration and release cycles.
|
|
|
|
|
eCommerce | eCommerce |
|
2011 | 2011 |
|
|
|
|
|
Product Review Management | eCommerce |
|
2015 | 2015 |
|
RefurbUPS.com CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite CRM | CRM | CRM | n/a | 2020 | 2020 |
In 2020, RefurbUPS.com deployed Oracle NetSuite CRM on its website. The small United States based professional services firm with approximately 10 employees configured the application to centralize customer and prospect interactions, aligning the implementation with core CRM requirements for sales, service, and marketing contact management.
The Oracle NetSuite CRM instance is a cloud hosted SaaS deployment connected to the public website to capture leads and drive contact record creation via embedded web forms. Configuration work focused on lead capture workflows, contact and account management, opportunity pipeline stages, activity and task tracking, and basic workflow automation consistent with the CRM category. No additional third party integrations are specified in the source, and operational governance is managed internally by the small team who administers configuration, data hygiene, and day to day CRM processes.
|
RefurbUPS.com IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
RefurbUPS.com CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Web Gateways (SWG) | CyberSecurity |
|
2011 | 2011 |
|
IT Decision Makers and Key Stakeholders at RefurbUPS.com
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Product Sales | Manager | Finance | ||||
| VP Operations | VP | Operations | ||||
| Administrator | Non Manager | Operations |
Apps Being Evaluated by RefurbUPS.com Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||