Reliable Parts Ltd
4754 Almond Avenue,
Dallas, 75247, TX,
United States
Dallas, 75247, TX,
United States
1 800-527-2343
Distribution
Reliable Parts Ltd Technographics
Reliable Parts Ltd Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Reliable Parts Ltd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 Reliable Parts Ltd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Reliable Parts Ltd has purchased the following applications: Iptor IBS ERP for ERP Financial in 2016, Ruby Live Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Reliable Parts Ltd is running and its propensity to invest more and deepen its relationship with Iptor , Ruby , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Reliable Parts Ltd revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Reliable Parts Ltd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Reliable Parts Ltd Tech Stack and Enterprise Applications
Reliable Parts Ltd ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Iptor | Legacy | Iptor IBS ERP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Reliable Parts Ltd upgraded its existing Iptor system to Iptor IBS ERP. The project targeted the ERP Financial category to support the distributor’s high-volume transaction processing and finance operations.
The Iptor IBS ERP implementation focused on scaling transaction throughput and strengthening core financial and distribution workflows. Configuration work emphasized accounts receivable and payable controls, order-to-cash processing, and inventory and warehouse transaction handling consistent with ERP Financial capabilities for a distributor processing thousands of daily transactions.
Operational coverage extended across Reliable Parts’ geographically dispersed sites and e-commerce order flows, aligning the application with multi-site business function needs in distribution, operations and finance. The vendor demonstrations specifically validated Iptor IBS ERP’s processing capacity for current transaction volumes and anticipated growth, which informed the selection over two competitors.
Governance and procurement decisions prioritized an upgrade approach due to lower overall cost compared to a rip and replace installation, and Millard elected to move to the latest Iptor release rather than replace the platform. Iptor IBS ERP was chosen on the basis of transaction-capacity, multi-site support and e-commerce readiness, positioning Reliable Parts Ltd to handle increased daily transaction volumes while retaining centralized financial and distribution control.
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Reliable Parts Ltd AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Reliable Parts Ltd deployed Ruby Live Chat on its customer-facing website. The deployment embeds the Ruby Live Chat widget into product and support pages, positioning the implementation within the Chatbots and Conversational AI category. The implementation provides a persistent web-based conversational entry point for site visitors, routed to live agents to support order inquiries and technical assistance. Operational scope is oriented to the United States market and the company's customer service and inside sales teams.
Ruby Live Chat is configured to support real-time messaging, session routing to human agents, message templates and transcript capture, capabilities consistent with Chatbots and Conversational AI implementations. Functional impact centers on online customer engagement and direct sales support, with agent workflows adjusted to manage inbound chat sessions and handoffs. Governance focused on chat handling procedures and agent response standards to maintain consistency across web interactions. The solution is used as the primary website conversational interface.
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Reliable Parts Ltd Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Reliable Parts Ltd implemented Microsoft 365 as its primary Collaboration platform. Microsoft 365 was provisioned as a cloud tenant to support enterprise email, cloud file storage and document co authoring, and real time messaging for 450 employees across the United States. The company's public website source references Microsoft 365 usage.
The deployment included tenant configuration, role based administration, user provisioning through Microsoft identity services, and governance for SharePoint site collections and OneDrive storage, aligned to collaboration workflows such as team sites, document versioning and permissions management. Operational coverage extended across commercial, operations and distribution functions, with ongoing administration handled by the corporate IT operations function.
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Reliable Parts Ltd CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2017 | 2017 |
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Reliable Parts Ltd ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Reliable Parts Ltd IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Reliable Parts Ltd CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Reliable Parts Ltd
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Reliable Parts Ltd Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Reliable Parts Ltd IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Reliable Parts Ltd digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Reliable Parts Ltd Technographics
Reliable Parts Ltd is a Distribution organization based in United States,
with around 450 employees and annual revenues of $120.0 million.
Reliable Parts Ltd operates a diverse technology stack with applications such as
Iptor IBS ERP, Ruby Live Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Reliable Parts Ltd has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Iptor, Ruby and Microsoft.
Reliable Parts Ltd recently adopted applications including
Cisco IronPort Cloud Email Security in 2021, Cisco Secure Email (formerly Email Security Appliance) in 2021 and Ruby Live Chat in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Reliable Parts Ltd’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Reliable Parts Ltd’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Reliable Parts Ltd technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.