Reliance Home Comfort
P.O. BOX 2305,
Oshawa, L1H 7V5, ON,
Canada
Oshawa, L1H 7V5, ON,
Canada
1 866-735-4262
Professional Services
Reliance Home Comfort Technographics
Reliance Home Comfort Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Reliance Home Comfort and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Reliance Home Comfort employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Reliance Home Comfort has purchased the following applications: Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2011, Invoca Call Tracking for Call Tracking and Recording in 2020, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Reliance Home Comfort is running and its propensity to invest more and deepen its relationship with Oracle , IFS , Invoca or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Reliance Home Comfort revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Reliance Home Comfort intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Reliance Home Comfort Tech Stack and Enterprise Applications
Reliance Home Comfort ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011, Reliance Home Comfort implemented Oracle Field Service Cloud (ex TOA ETAdirect) in the Field Service Management category. The deployment targeted digitization of field operations and enhanced technician mobility to support service delivery across its field organization.
The implementation extended Oracle Field Service Cloud with enhanced mobile applications that enabled technicians to capture asset condition, service history, and job completion data at point of service. The program established preventative maintenance tracking and instrumented field data collection to support predictive analytics on asset failure and technician productivity. Field Service Management workflows such as scheduling, routing and dispatch were configured to ingest mobile telemetry and improve field assignment efficiency.
Collected field data was aggregated into analytics workflows to surface failure patterns and productivity trends, shifting maintenance planning from reactive to preventative approaches. Operational coverage focused on field technicians and maintenance teams, impacting operations, maintenance planning and customer service functions.
Governance and process changes were instituted to use field derived metrics for maintenance schedules and technician performance monitoring, including adjustments to ticket lifecycle and preventative maintenance workflows. The deployment produced explicit outcomes, saving 200000 dollars per year and improving customer service as reported.
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Field Service Management | ERP Services and Operations |
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2021 | 2021 |
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Reliance Home Comfort CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Invoca | Legacy | Invoca Call Tracking | Call Tracking and Recording | CRM | n/a | 2020 | 2020 |
In 2020 Reliance Home Comfort implemented Invoca Call Tracking on its website as part of its Call Tracking and Recording approach. The deployment instruments web-driven phone leads for the Canada-based professional services provider with approximately 1000 employees, centralizing phone call visibility alongside digital channels.
The implementation uses Invoca Call Tracking to enable standard Call Tracking and Recording capabilities, including dynamic number insertion, session-level call attribution, call recording, and analytics reporting. Configuration focuses on number pools, campaign-level tagging, and call-level metadata capture to link phone interactions back to specific web campaigns and landing pages.
Operational coverage sits at the intersection of marketing, contact center, and customer experience functions, with the website as the primary touchpoint for inbound voice attribution. Governance is oriented around centralized marketing operations controls for configuration and reporting, with operational workflows configured to route recorded calls and attribution data into downstream reporting and agent processes.
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Customer Experience | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Reliance Home Comfort IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
In 2016, Reliance Home Comfort deployed Microsoft Azure Cloud Services for Application Hosting and Computing Services to host and operate its customer-facing website. The Microsoft Azure Cloud Services implementation is positioned as the primary web hosting and front-end compute platform for online customer engagement and site content delivery. The deployment description on the company website identifies the application hosting footprint rather than specific managed services or third party integrations.
The implementation centers on web hosting, scalable compute, persistent storage, content delivery and standard cloud security controls consistent with Application Hosting and Computing Services. Operational coverage is focused on the company website and aligns with Canada based IT operations, with internal IT teams responsible for provisioning, certificate lifecycle, capacity scaling and environment segregation through the cloud provider management plane. Governance concentrates on cloud resource lifecycle and access management to support web availability and ongoing operational maintenance of Microsoft Azure Cloud Services.
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Reliance Home Comfort
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Apps Being Evaluated by Reliance Home Comfort Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Reliance Home Comfort IT executives and key decision makers. This section highlights Reliance Home Comfort's latest recorded technology evaluations, including Sitecore CMS for Web Content Management on 2024-12-04. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Reliance Home Comfort digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Reliance Home Comfort Technographics
Reliance Home Comfort is a Professional Services organization based in Canada,
with around 1000 employees and annual revenues of $250.0 million.
Reliance Home Comfort operates a diverse technology stack with applications such as
Oracle Field Service Cloud (ex TOA ETAdirect), Invoca Call Tracking and Microsoft Azure Cloud Services,
covering areas like Field Service Management, Call Tracking and Recording and Application Hosting and Computing Services.
Reliance Home Comfort has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Invoca and Microsoft.
Reliance Home Comfort recently adopted applications including
IFS Cloud FSM in 2021, Invoca Call Tracking in 2020 and Heap Analytics in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Reliance Home Comfort’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Reliance Home Comfort’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Reliance Home Comfort technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.