Reverb.com
Reverb.com Technographics
Reverb.com Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Reverb.com and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Reverb.com employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Reverb.com has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2013, Sift Science Digital Trust Platform for ML and Data Science Platforms in 2020, Zendesk Chat for Chatbots and Conversational AI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Reverb.com is running and its propensity to invest more and deepen its relationship with Intuit , Oracle , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Reverb.com revenues, which have grown to $45.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Reverb.com intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Reverb.com Tech Stack and Enterprise Applications
Reverb.com ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2013 | 2013 |
In 2013, Reverb.com deployed Intuit Quickbooks Enterprise as its ERP Financial system to formalize core accounting processes. The implementation targeted the company finance organization in the United States and was sized to support Reverb.com's roughly 200 employees and marketplace-driven revenue streams.
Reverb.com configured Intuit Quickbooks Enterprise to manage core financial modules including the general ledger, accounts payable, accounts receivable, and financial reporting. The deployment used multi-user accounting controls and role-based access to segregate duties across bookkeeping and financial reporting functions, and it leveraged built-in reconciliation and reporting capabilities to streamline month-end close workflows. The work preserved Microsoft Excel as a primary reconciliation and spreadsheet reporting tool, aligning Quickbooks transactions with Excel-based analysis and templates.
Governance changes centered on standardizing the chart of accounts and formalizing month-end close procedures, with the internal finance team driving staged adoption and operational training. Operational coverage emphasized accounting and finance functions, with the system serving as the authoritative ERP Financial record while Excel remained embedded for ad hoc reporting and reconciliations.
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ERP Financial | ERP |
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2016 | 2016 |
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Payment Processing | ERP |
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2016 | 2016 |
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Payment Processing | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2021 | 2021 |
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Reverb.com AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sift Science | Legacy | Sift Science Digital Trust Platform | ML and Data Science Platforms | AI Development | n/a | 2020 | 2020 |
In 2020, Reverb.com deployed Sift Science Digital Trust Platform on their website. The Sift Science Digital Trust Platform serves as an ML and Data Science Platforms implementation to ingest client-side and server-side event telemetry and deliver real-time risk scoring for transactions, account actions, and user behavior. The deployment embedded event collection into front-end pages and integrated server-side scoring into checkout and account management flows to enable automated decisions and analyst review workflows.
Configuration emphasized model-driven risk scoring, behavioral analytics, device and browser telemetry, and policy rule orchestration, reflecting typical digital trust capabilities available in the Sift Science Digital Trust Platform. Operational coverage extended across e-commerce checkout, account protection, and support-facing review queues, with centralized policy configuration and tuning by security and product teams. Governance focused on standardized event schemas, score-to-action mappings, and workflow orchestration to align site telemetry with machine learning signals and to route suspected risk to automated responses or manual investigation.
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Reverb.com AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Reverb.com deployed Zendesk Chat on their website. Zendesk Chat is in the Chatbots and Conversational AI category and was embedded as the front line conversational interface on product and support pages. Reverb.com Zendesk Chat Chatbots and Conversational AI support customer service and buyer assistance functions on the web storefront.
Deployment centered on the Zendesk Chat web widget embedded across the site, configured for live chat sessions, canned responses, pre chat collection, agent routing and chat transcript capture. Standard Chatbots and Conversational AI workflows such as visitor tracking, automated greetings and basic reporting were enabled to structure agent interactions. Configuration emphasized operator groups and availability scheduling to align chat coverage with support shifts.
Operational coverage focused on the customer support function on Reverb.com’s website, handling inbound buyer and post purchase inquiries. Governance implemented role based agent access and routing rules to direct conversations to specialist teams. The implementation positioned Zendesk Chat to handle real time conversational tasks on the site, supporting customer support and sales assistance workflows.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Reverb.com Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Reverb.com eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Shipping Management | eCommerce |
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2018 | 2018 |
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Shipping Management | eCommerce |
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2021 | 2021 |
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Reverb.com CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2018 | 2018 |
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Customer Engagement, Customer Loyalty | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Reverb.com ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Reverb.com PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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Reverb.com IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Reverb.com
| First Name | Last Name | Title | Function | Department | Phone | |
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Founder & CEO | CXO | Finance | |
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Director of Finance | Director | Finance | |
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COO | CXO | Finance | |
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Director of Business Development | Director | Finance | |
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CTO | CXO | Finance | |
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CFO | CXO | Finance | |
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Staff Accountant | Manager | Finance | |
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Director, Revenue Accounting | Director | Finance | |
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Apps Being Evaluated by Reverb.com Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Reverb.com IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Reverb.com digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Reverb.com Technographics
Reverb.com is a Media organization based in United States,
with around 200 employees and annual revenues of $45.0 million.
Reverb.com operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, Sift Science Digital Trust Platform and Zendesk Chat,
covering areas like ERP Financial, ML and Data Science Platforms and Chatbots and Conversational AI.
Reverb.com has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, Sift Science and Zendesk.
Reverb.com recently adopted applications including
Block Afterpay in 2021, Ruby Live Chat in 2021 and DHL EasyShip in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Reverb.com’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Reverb.com’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Reverb.com technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.