Tinton Falls, 7724, NJ,
United States
Reynwood Communications Technographics
Reynwood Communications Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Reynwood Communications and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Reynwood Communications employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Reynwood Communications has purchased the following applications: Olark Live Chat for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, WooCommerce for eCommerce in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Reynwood Communications is running and its propensity to invest more and deepen its relationship with Olark , Google , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Reynwood Communications revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Reynwood Communications intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Reynwood Communications Tech Stack and Enterprise Applications
Reynwood Communications AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Reynwood Communications implemented Olark Live Chat on their website. Olark Live Chat is deployed as a customer facing conversational layer classified under Chatbots and Conversational AI to support customer service and sales inquiry handling.
Deployment uses the Olark Live Chat JavaScript widget embedded in the company website, providing real time messaging, offline messaging capture, and transcript logging typical of the Chatbots and Conversational AI category. Functional capabilities include the live chat interface, visitor identification and routing to internal staff, and archived chat transcripts for follow up. Operational scope is website based customer support across the United States, with the application integrated into existing contact flows and owned by the customer service and sales teams for inquiry triage and case escalation. Governance centers on assigning chat ownership to internal staff and retaining conversation records for operational continuity.
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Reynwood Communications Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Reynwood Communications implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The deployment is referenced on the Reynwood corporate website and serves as the core productivity and communication layer for the firm.
The implementation focused on standard Google Workspace capabilities, including Gmail for corporate email, Calendar for scheduling, Google Drive and Shared Drives for centralized document storage, and Google Docs and Sheets for collaborative document and spreadsheet editing. Google Meet provided virtual meeting capability while the Google Workspace Admin console handled account provisioning, access control, and basic device management. Configuration choices reflected the scale of a 20-employee professional services firm, emphasizing streamlined collaboration and cross-user sharing.
Operational coverage extended across all departments at Reynwood Communications to support client communications, internal collaboration, document co-editing, and scheduling workflows. Governance centered on Google Workspace administrative controls and role based account management to structure user permissions and workflow access. The relationship between Reynwood Communications, Google Workspace (Formerly Google G-Suite), and Collaboration is directly tied to enabling core business functions for a small professional services organization.
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Reynwood Communications eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2021 | 2021 |
In 2021, Reynwood Communications deployed WooCommerce as its eCommerce platform on its public website. The WooCommerce implementation extends the company WordPress site and operates as the digital storefront, providing product catalog management, checkout workflows, order management, and payment processing interfaces. For a 20-person professional services firm, the configuration emphasizes catalog-driven service listings and client ordering workflows rather than complex multi-site commerce.
The deployment is configured using core WooCommerce modules and common extension patterns, with store management consolidated into a small internal team responsible for product pages, pricing, and order fulfillment. Operational coverage is web-native, supporting online sales and client-facing transactions, and governance centers on content and commerce publishing workflows within site administration. The implementation uses eCommerce controls for taxes, shipping rules, and order status orchestration, with no named third-party integrations specified in the available source.
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Reynwood Communications CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2006 | 2006 |
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CRM | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Reynwood Communications ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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Reynwood Communications PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2012 | 2012 |
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Reynwood Communications IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Reynwood Communications
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Chief Executive Officer | CXO | Finance | ||||
| Chief Financial Officer | CXO | Finance | ||||
| President, Member of the Board of Advisors | Manager | Finance |
Apps Being Evaluated by Reynwood Communications Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||