Ricoh
3-6, Nakamagome 1-chome, Ohta-ku,
Tokyo, 143-8555,
Japan
Tokyo, 143-8555,
Japan
81 3-3777-8111
Professional Services
Ricoh Technographics
Ricoh Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ricoh and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 78665 Ricoh employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Ricoh has purchased the following applications: SAP S/4HANA Cloud for ERP Financial in 2023, Mercer Darwin Benefits (formerly Thomsons Online Benefits) for Benefits Administration in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ricoh is running and its propensity to invest more and deepen its relationship with SAP , Mercer , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ricoh revenues, which have grown to $17.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ricoh intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ricoh Tech Stack and Enterprise Applications
Ricoh ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4HANA Cloud | ERP Financial | ERP | n/a | 2023 | 2024 |
In 2023, Ricoh implemented SAP S/4HANA Cloud and adopted RISE with SAP as part of SAP’s Asia Pacific and Japan cloud customer wins. The initiative targets ERP Financial capability for Ricoh Co., with an explicit focus on centralizing financial operations and standardizing accounting practices across the organization.
SAP S/4HANA Cloud was configured to deliver core finance functionality including general ledger, accounts payable, accounts receivable, fixed asset accounting, cash and treasury management, period close orchestration, and embedded real-time financial reporting and analytics. Configuration workstreams emphasized master data governance, chart of accounts harmonization, intercompany accounting rules, and automation of recurring finance processes to reduce manual reconciliation and accelerate period close cycles.
The deployment leverages RISE with SAP cloud delivery to consolidate application lifecycle management, software updates, and cloud hosting under a unified operating model, aligning finance and controllership organizations across Ricoh’s APJ footprint. Governance and process changes centered on centralized process ownership, standardized financial controls, and consistent reporting, positioning Ricoh to adopt continuous innovation within the SAP S/4HANA Cloud ERP Financial environment.
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Ricoh HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mercer | Legacy | Mercer Darwin Benefits (formerly Thomsons Online Benefits) | Benefits Administration | HCM | n/a | 2019 | 2019 |
In 2019 Ricoh implemented Mercer Darwin Benefits (formerly Thomsons Online Benefits) under the Benefits Administration category as part of a structured employee rewards communications program. The engagement built on Mercer Impact team involvement since 2015 and positioned Mercer Darwin Benefits as the central benefits administration platform for targeted engagement activity.
The implementation combined platform-led enrollment capability with a communications stack that included a Benefit Explorer website, a Benefit Guide, Benefit Snapshot mobile guide, and creative elements labeled Maltese Cross. Campaign design emphasized clear and concise benefit information, strong calls to action, life event based microsite content, and behavioural techniques such as people like me and peer influence to increase uptake during the benefit selection window and a second midsummer campaign.
Operationally the work focused on HR reward and internal communications functions, with messaging shaped by employee feedback and engagement data to reach hard to reach employee segments and discrete business units. Mercer Darwin Benefits was used as the conduit for enrollment and information, while communications and microsite assets were iteratively refreshed twice, with campaign cadence maintained two times per year.
Governance was iterative and measurement driven, teams reviewed progress and rebuilt materials based on prior results, including two brand refreshes. The results cited include an engagement jump from 5% to 83% in one part of the business in the first year of Mercer-led communications, and sustained engagement with benefits and the Darwin platform between 71% and 80% in subsequent periods, with peak engagement when the benefits brand was aligned to Ricoh’s Employee Value Proposition.
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Ricoh Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Ricoh deployed Cisco Webex Meetings as its Audio Video and Web Conferencing platform. Cisco Webex Meetings is embedded on Ricoh's public website to provide web based meeting joins and customer facing event access, aligning Audio Video and Web Conferencing with external engagement touchpoints. The implementation places the Cisco Webex Meetings application at the front end of Ricoh's customer interaction flows for remote meetings and partner collaboration.
The Cisco Webex Meetings implementation leverages standard conferencing capabilities such as HD video, VoIP audio, screen sharing, meeting recording, participant moderation controls, and browser and mobile client access. Configuration emphasizes meeting scheduling and join workflows surfaced directly from Ricoh's website, enabling external guests to join sessions without separate desktop installation. Operational coverage focuses on corporate communications and customer engagement functions, with administrative controls and meeting security configured to govern access and host management through the Cisco Webex Meetings deployment.
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Ricoh Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2021 | 2021 |
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Ricoh CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Ricoh ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2024 | 2024 |
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Ricoh IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Digital Workspace | IaaS |
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2018 | 2018 |
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Ricoh CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Ricoh
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Ricoh Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ricoh IT executives and key decision makers. This section highlights Ricoh's latest recorded technology evaluations, including SAP S/4 HANA for ERP Financial on 2026-03-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ricoh digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-19 | Ricoh | Evaluated | SAP | SAP S/4 HANA | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Ricoh Technographics
Ricoh is a Professional Services organization based in Japan,
with around 78665 employees and annual revenues of $17.70 billion.
Ricoh operates a diverse technology stack with applications such as
SAP S/4HANA Cloud, Mercer Darwin Benefits (formerly Thomsons Online Benefits) and Cisco Webex Meetings,
covering areas like ERP Financial, Benefits Administration and Audio Video and Web Conferencing.
Ricoh has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Mercer and Cisco Systems.
Ricoh recently adopted applications including
ServiceNow ITSM in 2024, SAP S/4HANA Cloud in 2023 and Sitecore CMS in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ricoh’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ricoh’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ricoh technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.