Ricoh USA
300 Eagleview Blvd,
Exton, 19341, PA,
United States
Exton, 19341, PA,
United States
1 610-296-8000
Professional Services
Ricoh USA Technographics
Ricoh USA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ricoh USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20000 Ricoh USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ricoh USA has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2012, Oracle Cloud HCM Benefits for Benefits Administration in 2019, IBM Maximo for Enterprise Asset Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ricoh USA is running and its propensity to invest more and deepen its relationship with Oracle , SAP , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ricoh USA revenues, which have grown to $5.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ricoh USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ricoh USA Tech Stack and Enterprise Applications
Ricoh USA ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, Ricoh USA implemented Oracle E-Business Suite as its ERP Financial platform. The Oracle E-Business Suite implementation targeted core financial processing for the enterprise and was positioned to drive seamless integration between Enterprise Services applications, specifically CA PPM, Oracle R12, and Oracle Sales Cloud.
Configuration centered on standard ERP Financial modules including General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Fixed Assets, and subledger accounting. Project costing and project accounting capabilities were configured to align financial transactions with CA PPM project records and to support project-based billing and capitalization workflows.
The integration architecture relied on a service oriented integration layer with a combination of batch interfaces and near real time API exchanges to synchronize master data such as chart of accounts, customers, suppliers, and projects across Oracle E-Business Suite, Oracle Sales Cloud, and CA PPM. Interface design focused on reconciling transactional flows between sales orders, revenue events, and project billing while preserving a single financial ledger for control and downstream reporting.
Governance emphasized master data management, interface monitoring, and cross functional workflow ownership between Finance, Sales Operations, and Project Management teams, with staged rollouts and cutover controls to limit reconciliation exposure. The program instituted change control for financial configuration and integration mapping to maintain consistent accounting treatment across Enterprise Services applications.
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ERP Financial | ERP |
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2019 | 2019 |
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Ricoh USA HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM Benefits | Benefits Administration | HCM | n/a | 2019 | 2019 |
In 2019 Ricoh USA implemented Oracle Cloud HCM Benefits as part of a Benefits Administration initiative. The Oracle Cloud HCM Benefits deployment was integrated into a broader Oracle HCM Cloud rollout that included Recruiting, Core HR, and Workforce Compensation, and it targeted the US workforce encompassing more than 20,000 employees.
The implementation was provisioned on Oracle HCM Cloud and configured to support Benefits Administration workflows such as benefits enrollment management, eligibility rules configuration, and life event processing. The project included structured data conversion and interface migration to unify HR master data and to automate enrollment and eligibility reconciliation across HR modules.
Integrations executed as part of the rollout included the US payroll upgrade and a cross-border payroll integration between Ricoh Canada and Ricoh USA, aligning benefits deduction feeds with payroll processing. Governance was enforced through cross-functional teams led by the Principal ERP, with phased rollout sequencing, data conversion validation, and interface testing to minimize disruption while improving operational efficiency and data management.
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Compensation Management | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2019 | 2019 |
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Employee Experience | HCM |
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2018 | 2020 |
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HR Service Delivery | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System, Candidate Relationship Management | HCM |
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2018 | 2019 |
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Workforce Management | HCM |
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2018 | 2020 |
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Workforce Management | HCM |
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2013 | 2014 |
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Ricoh USA ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Ricoh USA implemented IBM Maximo as its Enterprise Asset Management application to support facilities and site operations. The deployment focused on site-level facilities coordination functions, with IBM Maximo used to record and manage work orders and asset records for facility infrastructure at the Boca Raton site and other facilities where site management processes were applied.
IBM Maximo was configured to support core Enterprise Asset Management workflows, most notably work order intake, assignment, and completion, and to maintain an asset registry tied to facilities maintenance activities. Configuration emphasized work order lifecycle management, technician task tracking, and service request handling to align site management and facilities coordinator responsibilities, including audio visual conference room support and mailroom shipping and receiving related maintenance tasks.
Operational integration included concurrent use of a Landlord database and the IBM Maximo database, with processes for ensuring proper input and completion of work orders across both systems. The implementation established cross-system work order visibility and a single operational workflow for site management to validate task completion and maintain property operations records.
Governance and process changes centered on standardizing work-order submission and completion procedures, with facilities coordinators responsible for ensuring accurate data entry into both Landlord and IBM Maximo databases. Role responsibilities were formalized to support ongoing site management, auditability of maintenance actions, and consistent handling of facility service requests within the Enterprise Asset Management environment.
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Field Service Management | ERP Services and Operations |
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2013 | 2013 |
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Lease Management | ERP Services and Operations |
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2016 | 2016 |
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Legal Practice Management | ERP Services and Operations |
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2018 | 2018 |
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Legal Time and Billing | ERP Services and Operations |
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2015 | 2015 |
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Ricoh USA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Ricoh USA Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Ricoh USA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2008 | 2008 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation, Sales Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Ricoh USA PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Ricoh USA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Ricoh USA CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Ricoh USA
| First Name | Last Name | Title | Function | Department | Phone | |
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Chairman & CEO | CXO | Finance | |
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Chief Information Officer | CXO | IT | |
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Senior Vice President, CIO and Chief Process Officer | CXO | IT | |
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Senior Vice President & Chief Financial Officer | CXO | Finance | |
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Tax Director | Director | Finance | |
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VP of Information Technology / CIO | VP | IT | |
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Director, Field Services | Director | Operations | |
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Director Of Field Services | Director | Operations | |
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Senior Vice President, Service Delivery | VP | HR | |
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Director of Field Services | Director | Operations | |
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Director IT | Director | Finance | |
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Director of Finance | Director | Finance | |
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Director, Global Procurement | Director | Procurement | |
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Director, Application Support and Operations | Director | IT | |
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Director, Asset Management and Asset Life Cycle Management | Director | Investment | |
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VP IT | VP | IT | |
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Director of Inventory, Planning & Control | Director | Supply Chain | |
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Managing Director, Additive Manufacturing North America | Director | Finance | |
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Director Operations | Director | Finance | |
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Vice President of Professional Services | VP | Operations | |
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Chief Financial Officer & Chief Legal Officer | CXO | Operations | |
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VP, Compliance-Legal | VP | Operations | |
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Sr. Manager, HR Programs & Compliance | Manager | HR | |
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Litigation, Compliance & Legal Operations Manager | Manager | Operations | |
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Vice President, RAC Benefits & HRIS | VP | HR | |
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Senior Program Manager, HR Technologies & Insights | Manager | HR | |
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Senior Manager of Payroll Operations | Manager | HR | |
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Director - Payroll Operations | Director | Finance | |
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Talent Acquisition Manager, US | Manager | HR | |
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Senior Manager, US Talent Acquisition | Manager | HR | |
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Executive Vice President Human Resources | VP | HR | |
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Vice President, Human Resources | VP | HR | |
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Senior Manager – Enterprise IT Strategy and Solution | Manager | IT | |
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Senior Director IT Financial Systems | Director | IT | |
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Senior IT Manager, Principal ERP | Manager | IT | |
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Director, Finance | Director | Finance | |
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Apps Being Evaluated by Ricoh USA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ricoh USA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ricoh USA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Ricoh USA Technographics
Ricoh USA is a Professional Services organization based in United States,
with around 20000 employees and annual revenues of $5.00 billion.
Ricoh USA operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle Cloud HCM Benefits and IBM Maximo,
covering areas like ERP Financial, Benefits Administration and Enterprise Asset Management.
Ricoh USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and IBM.
Ricoh USA recently adopted applications including
DocuSign eSignature in 2021, Oracle CX Cloud in 2021 and Oracle Moat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ricoh USA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ricoh USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ricoh USA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.