Riverford
Riverford Organic Farmers, Wash Barn,
Buckfastleigh, TQ11 0JU,
United Kingdom
Buckfastleigh, TQ11 0JU,
United Kingdom
44 18 0322-7227
Retail
Riverford Technographics
Riverford Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Riverford and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1023 Riverford employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Riverford has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2013, ResDiary for Reservation and Booking Management in 2020, Zendesk Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Riverford is running and its propensity to invest more and deepen its relationship with Microsoft , IFS , WorldPay or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Riverford revenues, which have grown to $147.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Riverford intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Riverford Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX | ERP Financial | ERP Financial Management | n/a | 2013 | 2013 |
In 2013, Riverford implemented Microsoft Dynamics AX as its first ERP solution. The deployment addressed ERP Financial requirements for the fast moving fresh produce business and established a centralized system for core business functions across the company of 1,023 employees.
The Microsoft Dynamics AX implementation was scoped and project managed as a ground up delivery, focusing on financial management modules including general ledger, accounts payable, accounts receivable, and fixed assets, alongside inventory management, order management, and procurement capabilities consistent with an ERP Financial system. Configuration emphasized master data modeling for products and suppliers, transaction workflows for order to cash and procure to pay, and automation of routine accounting postings.
Operational coverage included finance, procurement, sales order processing, and distribution processes, with a single integrated instance designed to unify transactional data and provide supply chain visibility. Governance was enacted through formal project management and phased rollout planning, incorporating data migration, user training, and process redefinition to embed ERP Financial workflows across the organization.
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ERP Financial | ERP Financial Management |
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2025 | 2025 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ResDiary | Legacy | ResDiary | Reservation and Booking Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020 Riverford implemented ResDiary for Reservation and Booking Management. The ResDiary implementation is embedded on Riverford's website to provide online booking and reservation capabilities for its retail customer touchpoints. The deployment uses an embedded web booking flow and calendar-driven scheduling to capture customer reservation data and availability in real time.
Functional modules in play include the ResDiary online booking widget, calendar and capacity controls, customer reservation records and confirmation workflow, and booking management interfaces for retail operations staff. Operational scope spans Riverford's retail operations and customer service teams who use the system to schedule visits and manage on-site capacity. Governance emphasized aligning web-driven bookings with front-of-house scheduling processes and operational workflows to ensure web reservations are actionable for retail staff.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Riverford implemented Zendesk Chat on its website. Zendesk Chat, classified in the Chatbots and Conversational AI category, was provisioned as the primary web based messaging channel for customer support and site visitors. The implementation emphasized a lightweight browser widget to capture live conversations and session context from the public storefront.
Functional capabilities configured include real time messaging, proactive chat triggers, visitor tracking, agent routing, and canned responses, reflecting standard Chatbots and Conversational AI workflows. The deployment routes inquiries to customer service teams managing order queries and support, and supports conversation handoff to email or ticketing workflows consistent with web chat operations. Governance centered on session handling rules and agent queue configuration rather than broad back end system integrations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2025 | 2025 |
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Customer Support | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Riverford
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Riverford Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Riverford IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Riverford digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Riverford Technographics
Riverford is a Retail organization based in United Kingdom,
with around 1023 employees and annual revenues of $147.0 million.
Riverford operates a diverse technology stack with applications such as
Microsoft Dynamics AX, ResDiary and Zendesk Chat,
covering areas like ERP Financial, Reservation and Booking Management and Chatbots and Conversational AI.
Riverford has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, ResDiary and Zendesk.
Riverford recently adopted applications including
IFS Cloud ERP in 2025, Route101 Customer Experience in 2025 and DigitalOcean Droplets in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Riverford’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Riverford’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Riverford technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.