Chicago, 60611, IL,
United States
Rivers Casino Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Rivers Casino and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Rivers Casino employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Rivers Casino has purchased the following applications: Ticketmaster for Reservation and Booking Management in 2023, Agilysys Stratton Warren System for Procurement in 2019, Media Temple for Application Hosting and Computing Services in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Rivers Casino is running and its propensity to invest more and deepen its relationship with Ticketmaster , Agilysys , Media Temple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Rivers Casino revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Rivers Casino intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ticketmaster | Legacy | Ticketmaster | Reservation and Booking Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Rivers Casino implemented Ticketmaster for Reservation and Booking Management on its public website to centralize online event ticketing and reservations. Ticketmaster is used to publish event pages, present seat maps, manage online inventory and execute customer checkout workflows through the Rivers Casino web storefront.
The implementation emphasizes core ticketing modules common to Reservation and Booking Management, including event scheduling, seating configuration, inventory and pricing controls, promotional code and discount workflows, and order management. Configuration work focused on cataloging entertainment offerings, mapping venue seating, and establishing ticket types and sell limits to support box office and web sales channels.
Integration scope centers on embedding Ticketmaster within the Rivers Casino website for online sales and linking those online sales workflows to onsite box office operations and event marketing processes. Operational coverage is aligned with the casino events and marketing functions in the United States, with governance controls set around centralized event cataloging, ticketing rules, refund and transfer policies, and role based access for ticketing staff and marketing operators.
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Agilysys | Legacy | Agilysys Stratton Warren System | Procurement | Procurement | n/a | 2019 | 2020 |
In 2019, Rivers Casino implemented the Agilysys Stratton Warren System for Procurement. The deployment targeted property procurement across its leisure and hospitality operations in the United States, supporting purchasing workflows for food and beverage, facilities, and other operational supplies for a 1500 person workforce. The Agilysys Stratton Warren System was positioned as the central Procurement application to standardize requisitioning and purchase order processing across the casino enterprise.
Configuration centered on core Procurement modules including requisitioning, purchase order management, supplier master data, invoice matching, and approval workflow automation, aligning with standard purchase to pay processes. The implementation incorporated catalog controls and role based purchasing permissions to enforce segregation of duties and multi level approval hierarchies common in hospitality procurement. Inventory procurement controls were configured to reflect food and beverage consumption cycles and facilities maintenance purchasing patterns.
Integration work established interfaces and data exchange with property accounting, payroll, and inventory management systems to synchronize vendor records, invoices, and cost center posting, making the Stratton Warren System the transactional procurement hub. Governance focused on central procurement policy, supplier onboarding procedures, and a staged rollout of approval workflows to ensure consistent controls across departments and sites. Operational ownership was assigned to procurement and finance stakeholders to manage catalogs, supplier relationships, and ongoing procurement exception handling.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Media Temple | Legacy | Media Temple | Application Hosting and Computing Services | IaaS | n/a | 2013 | 2013 |
In 2013 Rivers Casino deployed Media Temple to host its public website. Media Temple is serving as the Application Hosting and Computing Services provider for the riverscasino.com presence, supplying the web hosting and managed compute layer for the property.
The Media Temple implementation is configured to handle core website hosting functions, including web content delivery, DNS administration and platform control plane operations, and it supports standard application hosting workflows such as SSL certificate management and content publishing through the vendor interface. Operational ownership of the Media Temple environment is managed within Rivers Casino's digital and marketing teams, which coordinate hosting configuration, content deployment and routine web operations for the casino's online channels.
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Content Delivery Network | IaaS |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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