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Roanoke Electric Cooperative Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2018 2018
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
SD-WAN IaaS 2018 2018
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Proofpoint Legacy Proofpoint Email Security and Protection Secure Email Gateways (SEGs) CyberSecurity n/a 2017 2017
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Meridian Cooperative Legacy Utility Power NET Utilities ERP ERP Services and Operations n/a 2016 2016
In 2016, Roanoke Electric Cooperative implemented Utility Power NET as its Utilities ERP. The initial deployment placed Utility Power NET at the center of service ticketing and field scheduling for the cooperative’s customer service and operations teams. Utility Power NET was used to enter and manage tickets for scheduling connects, reconnects, disconnects, and installations, supporting work order orchestration and field dispatch workflows typical of a Utilities ERP. Customer care staff recorded service events in Utility Power NET as the operational record for electric service activities, enabling standardized ticket creation and status tracking. Operational use documented from August 2018 onward shows care center personnel entering tickets in Utility Power NET while operating a hybrid stack that included Sonar for internet install scheduling and SmartSheets for the Upgrade to Save program. Payment and program administration tasks such as taking bill payments by phone, preparing remittances, and sending PPM invoices to DSS for LIEAP and CIP programs were handled alongside Utility Power NET, reflecting cross-tool processes between customer care, billing, and field operations. Scope of the implementation focused on Customer Care and Field Operations within Roanoke Electric Cooperative, with staff-level workflow changes that centralized service event ticketing in Utility Power NET and combined office automation tools for mail processing and document handling as part of daily operational governance.
IT Decision Makers and Key Stakeholders at Roanoke Electric Cooperative
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Roanoke Electric Cooperative Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Roanoke Electric Cooperative Technographics

Roanoke Electric Cooperative is a Utilities organization based in United States, with around 70 employees and annual revenues of $34.0 million.

Roanoke Electric Cooperative operates a diverse technology stack with applications such as Microsoft Azure Cloud Services, Proofpoint Email Security and Protection and Utility Power NET, covering areas like Application Hosting and Computing Services, Secure Email Gateways (SEGs) and Utilities ERP.

Roanoke Electric Cooperative has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Proofpoint and Meridian Cooperative.

Roanoke Electric Cooperative recently adopted applications including Amazon EC2 in 2020, Amazon CloudFront in 2020 and Cloudflare CDN in 2020, highlighting its ongoing modernization strategy.

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Our research team continuously updates Roanoke Electric Cooperative’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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