Jigsaw
3 Water Lane,
Richmond, TW9 1TJ,
United Kingdom
Richmond, TW9 1TJ,
United Kingdom
44 20 8392-5603
Retail
Jigsaw Technographics
Jigsaw Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Jigsaw and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 554 Jigsaw employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jigsaw has purchased the following applications: SAP S/4 HANA for ERP Financial in 2018, Microsoft 365 for Collaboration in 2019, Algolia Search for Application, Web and Enterprise Search in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jigsaw is running and its propensity to invest more and deepen its relationship with SAP , Amazon Web Services (AWS) , Klarna or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jigsaw revenues, which have grown to $72.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jigsaw intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Jigsaw Tech Stack and Enterprise Applications
Jigsaw ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2018 | 2019 |
In 2018 Jigsaw implemented SAP S/4 HANA as its ERP Financial platform. The deployment targeted finance and accounting for Jigsaw's London retail operations, with a project window running from October 2018 to May 2019 and operational oversight provided by a finance and accounting controller.
The implementation configured SAP S/4 HANA core finance modules including general ledger, accounts payable, accounts receivable, asset accounting and financial close orchestration, reflecting standard ERP Financial capabilities. Configuration work focused on harmonizing the chart of accounts, establishing United Kingdom statutory accounting settings and centralizing master data for customers and vendors.
Architecturally the program established a centralized ERP instance to act as the system of record for transactional finance and accounting across Jigsaw's UK operations, with controls for segregation of duties, audit trails and reconciliations instrumented within SAP S/4 HANA. Processes were designed to support routine controller activities such as month end close, intercompany accounting and consolidated financial reporting.
Governance and rollout were organized around finance process owners, the finance and accounting controller led configuration validation and user acceptance testing, and the project was phased to stabilize core accounting processes before extending operational procedures. Training, cutover planning and updates to standard operating procedures were documented as part of the October 2018 to May 2019 deployment.
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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Jigsaw Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Jigsaw implemented Microsoft 365 in a Collaboration deployment to support its UK retail operations and corporate functions. The Microsoft 365 deployment is visible on Jigsaw's website and functions as a cloud-hosted productivity and collaboration layer for customer-facing content, internal communication and document access.
Deployment centers on standard Collaboration capabilities, with Exchange Online for email, Microsoft Teams for synchronous collaboration, SharePoint Online for document management and intranet content, OneDrive for employee file sync, and Office applications for authoring and editing. The configuration reflects a centralized Microsoft 365 tenant model with cloud identity and administrative controls governing user access and content publishing, aligning collaboration workflows across merchandising, store operations and corporate teams.
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Jigsaw Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2021 | 2021 |
In 2021, Jigsaw implemented Algolia Search on its website. The deployment uses Algolia Search within the Application, Web and Enterprise Search category to power the Jigsaw online storefront product discovery, providing instant search, autocomplete, faceted navigation, and relevance ranking across the public site.
Algolia Search is embedded in the storefront UI through Algolia APIs and client libraries, indexing the site product catalog to deliver low-latency query responses and autocomplete suggestions. Operational ownership is centered on the e commerce and merchandising teams, who manage relevance tuning, facet configuration, and merchandising rules via the Algolia management console, while the web engineering team maintains the front end integration. Search analytics and query logs are used to iteratively adjust ranking and synonyms, and index updates are executed to reflect product catalog changes and inventory status on the site.
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Jigsaw eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2022 | 2022 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Jigsaw CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement, Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2022 | 2022 |
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Partner Relationship Management | CRM |
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2022 | 2022 |
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Jigsaw ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Jigsaw PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Jigsaw IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Jigsaw
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Jigsaw Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Jigsaw IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Jigsaw digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Jigsaw Technographics
Jigsaw is a Retail organization based in United Kingdom,
with around 554 employees and annual revenues of $72.0 million.
Jigsaw operates a diverse technology stack with applications such as
SAP S/4 HANA, Microsoft 365 and Algolia Search,
covering areas like ERP Financial, Collaboration and Application, Web and Enterprise Search.
Jigsaw has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Microsoft and Algolia.
Jigsaw recently adopted applications including
Shopify in 2022, Sub2Tech in 2022 and Mercaux Customer Experience in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Jigsaw’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Jigsaw’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Jigsaw technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.