Rochester Gas and Electric Corporation
Rochester Gas and Electric Corporation Technographics
Rochester Gas and Electric Corporation Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Rochester Gas and Electric Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Rochester Gas and Electric Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Rochester Gas and Electric Corporation has purchased the following applications: Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2019, Slack Connect for Collaboration in 2022, HCL Digital Experience for Web Content Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Rochester Gas and Electric Corporation is running and its propensity to invest more and deepen its relationship with Salesforce , HCL Technologies , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Rochester Gas and Electric Corporation revenues, which have grown to $170.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Rochester Gas and Electric Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Rochester Gas and Electric Corporation Tech Stack and Enterprise Applications
Rochester Gas and Electric Corporation ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Rochester Gas and Electric Corporation implemented Salesforce Field Service (ex ClickSoftware) for Field Service Management to coordinate utility field operations and collections workflows. Deployment centered on an in-vehicle mobile client called ClickMobile running on the truck computer, used by field crews to receive dispatched work, view instructions, and close jobs in the mobile unit. The implementation was exercised by Rochester, New York field personnel during August to October 2019, reflecting site-level operational use.
Functional capabilities observed include mobile job dispatch and mobile work order completion, meter operations workflows for turning electric and gas meters off and on for nonpayment and payment recovery, riser disconnection when meter-level disconnects could not be performed, gas meter reading capture, and end-of-day cash collections recording. Operational practices incorporated safety and compliance checks into the field process, including 360 vehicle pre-trip inspections and ladder compliance verifications, with each job recorded in the truck computer. Governance shifted to a mobile-first execution model with standardized mobile work orders and end-of-day collections handling, aligning field operations and collections business functions under the Salesforce Field Service Field Service Management deployment.
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Rochester Gas and Electric Corporation Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022 Rochester Gas and Electric Corporation implemented Slack Connect as a core Collaboration tool, embedding Slack on its public website to enable direct, real time external messaging and partner engagement. The deployment of Slack Connect positions the application as the companys Collaboration layer for customer and partner communications, routing website interactions into managed Slack channels for conversational engagement.
Configuration emphasizes standard Collaboration capabilities, including persistent channels, real time messaging, guest access and file sharing, with Slack Connect used to host external-facing channels that surface website-initiated conversations. The implementation concentrates on channel provisioning, access controls and notification routing, and the Slack Connect application is referenced directly on the corporate site to capture and forward inbound inquiries into designated workspaces.
Governance appears centered on administrative controls and channel lifecycle workflows to manage external collaboration through Slack Connect, with policies for guest membership and channel moderation to limit exposure. Operational scope is website-driven external engagement, using Slack Connect to create a bridge between web visitors and the companys collaboration environment without details provided about internal system integrations.
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Rochester Gas and Electric Corporation Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HCL Technologies | Legacy | HCL Digital Experience | Web Content Management | Content Management | n/a | 2020 | 2020 |
In 2020, Rochester Gas and Electric Corporation implemented HCL Digital Experience as its Web Content Management platform to manage content on its public website. HCL Digital Experience was provisioned to centralize authoring, structured templates, and publishing controls to support marketing, corporate communications, and customer service content operations.
The deployment emphasized standard Web Content Management capabilities including role based access control, workflow driven approvals, a centralized content repository and digital asset management, and responsive delivery for site pages and microsites. Governance was organized around editorial workflows and IT stewardship of templates and publishing pipelines, with the HCL Digital Experience application aligned to web operations, marketing, and customer engagement functions.
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Rochester Gas and Electric Corporation IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Rochester Gas and Electric Corporation
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Rochester Gas and Electric Corporation Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Rochester Gas and Electric Corporation IT executives and key decision makers. This section highlights Rochester Gas and Electric Corporation's latest recorded technology evaluations, including SmartSheet for Project Portfolio Management on 2025-12-15, Hitachi Ventyx FocalPoint Suite for Asset Performance Management on 2025-02-05, and Moodys Analytics for Risk Management on 2025-02-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Rochester Gas and Electric Corporation digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Rochester Gas and Electric Corporation Technographics
Rochester Gas and Electric Corporation is a Utilities organization based in United States,
with around 500 employees and annual revenues of $170.0 million.
Rochester Gas and Electric Corporation operates a diverse technology stack with applications such as
Salesforce Field Service (ex ClickSoftware), Slack Connect and HCL Digital Experience,
covering areas like Field Service Management, Collaboration and Web Content Management.
Rochester Gas and Electric Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce and HCL Technologies.
Rochester Gas and Electric Corporation recently adopted applications including
Slack Connect in 2022, Microsoft Azure Cloud Services in 2022 and HCL Digital Experience in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Rochester Gas and Electric Corporation’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Rochester Gas and Electric Corporation’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Rochester Gas and Electric Corporation technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.