Roots
Roots Technographics
Roots Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Roots and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 883 Roots employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Roots has purchased the following applications: Epicor ERP for ERP Financial in 2012, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, Salesforce Commerce Cloud for eCommerce in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Roots is running and its propensity to invest more and deepen its relationship with Epicor , Cisco Systems , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Roots revenues, which have grown to $221.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Roots intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Roots Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor ERP | ERP Financial | ERP Financial Management | n/a | 2012 | 2012 |
In 2012, Roots implemented Epicor ERP as an ERP Financial solution to upgrade its wholesale and retail application landscape, engaging a cross-functional team to develop and implement the system upgrade across channel operations. The project scope targeted fully integrated wholesale and retail workflows, aligning merchandising, inventory and financial control points under a unified application stack.
The deployment centered on the Epicor Software suite together with Momentis Solutions, and included Connected Retailer, Warehouse Management Systems (WMS), Merchandise Analytics and WebIM as primary functional components. Configuration work encompassed core ERP Financial capabilities alongside inventory and order management workflows, merchandise analytics integration and item master and catalog management through WebIM.
Architecturally the implementation established an integrated application topology that stitched retail channel processes to warehouse operations and merchandising analytics, enabling shared master data and transaction flows between wholesale and retail functions. Integrations emphasized synchronized inventory, order and merchandise data across Connected Retailer, WMS and the Epicor ERP platform to support consolidated financial reporting and operational control.
Governance was executed through the cross-functional implementation team, which coordinated requirements, configuration and rollout sequencing for the Epicor ERP and associated modules. The program used staged module alignment to sequence Connected Retailer, WMS, Merchandise Analytics and WebIM deployments, ensuring process alignment across merchandising, distribution and finance teams.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Roots implemented Cisco Webex Meetings in an Audio Video and Web Conferencing deployment on its website. The deployment positions Cisco Webex Meetings as the primary real time conferencing interface for browser based audio and video sessions accessed through Roots.com.
Configuration centers on embedded Webex Meetings clients, meeting scheduling and attendee controls, and browser first media negotiation to support one to many product demonstrations and internal huddles. Cisco Webex Meetings is used to provide standard meeting capabilities including real time video, audio, screen sharing, and session recording aligned to conferencing workflows.
Operational coverage spans e commerce customer engagement, marketing events, and corporate communications, while the system is accessible to staff and external participants via the public website. Integrations are implemented at the website front end and with corporate collaboration processes to route session invites and manage meeting lifecycle across teams.
Governance covers administrative controls, meeting role management, and user provisioning to enforce access and moderation for customer facing sessions and internal meetings. The deployment emphasizes embedded conferencing governance and operational controls applied at the website and corporate communications workflows.
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Collaboration | Collaboration |
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2012 | 2012 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2012 | 2012 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Commerce Cloud | eCommerce | eCommerce | n/a | 2011 | 2011 |
In 2011, Roots implemented Salesforce Commerce Cloud to power its consumer-facing website, standardizing online retail operations for the Canadian apparel and leather goods retailer. Roots implemented Salesforce Commerce Cloud in an eCommerce role to manage the digital storefront and customer experience across its site, reflecting an enterprise eCommerce application choice for a company of 883 employees and reported revenue of 221000000.
The implementation focused on core eCommerce capabilities typical of Salesforce Commerce Cloud, including catalog and product data management, storefront rendering and templates, merchandising and promotions configuration, shopping cart and checkout flows, and basic customer account and order capture functionality. Configuration work emphasized content management and merchandising controls to support campaign-driven product merchandising and storefront personalization.
Operationally the deployment was scoped to the public website and centralized online merchandising and content workflows, aligning eCommerce, marketing, and customer service processes for catalog updates and promotional execution. Governance centered on formalizing content and catalog change workflows to control storefront updates and promotional schedules while keeping platform management within the digital commerce team.
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eCommerce | eCommerce |
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2013 | 2013 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Warehouse Management | SCM |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2015 | 2015 |
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Customer Analytics | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Partner Relationship Management | CRM |
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2017 | 2017 |
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Partner Relationship Management | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Enablement | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2016 | 2016 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Roots
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Roots Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Roots IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Roots digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Roots Technographics
Roots is a Retail organization based in Canada,
with around 883 employees and annual revenues of $221.0 million.
Roots operates a diverse technology stack with applications such as
Epicor ERP, Cisco Webex Meetings and Salesforce Commerce Cloud,
covering areas like ERP Financial, Audio Video and Web Conferencing and eCommerce.
Roots has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor, Cisco Systems and Salesforce.
Roots recently adopted applications including
Atlassian Jira Service Desk in 2023, Amazon EC2 in 2023 and Akamai CDN in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Roots’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Roots’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Roots technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.