RSA Canada
18 York Street, Suite 800,
Toronto, M5J 2T8, ON,
Canada
Toronto, M5J 2T8, ON,
Canada
1 416 366-7511
Insurance
RSA Canada Technographics
RSA Canada Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by RSA Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 RSA Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that RSA Canada has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020, MicroStrategy ONE Analytics for Analytics and BI in 2016, Hyland OnBase for Content Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems RSA Canada is running and its propensity to invest more and deepen its relationship with Salesforce , MicroStrategy , Hyland or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing RSA Canada revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RSA Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
RSA Canada Tech Stack and Enterprise Applications
RSA Canada AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, RSA Canada deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website to introduce a web based conversational channel for policyholders and prospects. The deployment is listed under the Chatbots and Conversational AI category and supports the insurer’s digital engagement for its Canadian operations, where RSA Canada operates with approximately 3,000 employees and reported revenue of 2000000000.
The Salesforce Chat (formerly Salesforce Live Agent) implementation was configured with an embedded web chat widget, an agent console for live handling, presence and availability management, canned responses and scripted reply templates, chat transcript capture, and session handoff rules. Functional workflows emphasize routing visitors to available agents through queueing rules, capturing chat transcripts for downstream case handling, and applying template driven responses to streamline claims intake and customer service interactions.
Integration scope is explicit to the RSA Canada website, where the web widget is embedded on customer facing pages to provide live chat coverage for customer service and claims teams across Canada. Governance and operational controls described include operator scheduling and staffing rules, scripted response governance, transcript retention and routing policies, and escalation paths from chat to asynchronous channels to align with insurance operational processes.
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RSA Canada Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MicroStrategy | Legacy | MicroStrategy ONE Analytics | Analytics and BI | Analytics and BI | n/a | 2016 | 2018 |
In 2016, RSA Canada implemented MicroStrategy ONE Analytics for Analytics and BI to centralize travel insurance reporting, data mining and analytical requirements. The MicroStrategy ONE Analytics deployment was underpinned by a purpose-built data warehouse that serves as the primary data source for all travel insurance related reporting and analytics.
The implementation delivered core Analytics and BI capabilities including production reporting, interactive dashboards, ad hoc query and data mining support, with MicroStrategy ONE Analytics configured to leverage a semantic metadata layer for consistent metrics. The data warehouse design incorporated DB2 and SQL Server based reporting marts, with ETL orchestration implemented using IBM DataStage to populate the analytical schema and support downstream MicroStrategy content.
Integration and architecture work included development of a middle tier composed of Java EE web services to facilitate integrations with other applications and the online Insurance Sale Portal operated by the digital team. Mainframe sources were incorporated into the ETL flows, and SQL Server hosted specific reporting marts, creating a hybrid architecture where MicroStrategy ONE Analytics consumes the consolidated warehouse for front end analytics.
Operational scope focused on travel insurance product reporting and analytics, with responsibilities spanning design, build, QA troubleshooting and production support for the Travel Insurance suite of products. Governance centered on using the central data warehouse as the single authoritative source for reporting, and workflows were adjusted to include ETL orchestration, web service integration points and QA processes to support ongoing production stability.
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RSA Canada Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hyland | Legacy | Hyland OnBase | Content Management | Content Management | n/a | 2015 | 2015 |
In 2015, RSA Canada implemented Hyland OnBase as a Content Management solution to augment its claims transformation with Guidewire. The initiative placed Hyland OnBase at the center of RSA Canada’s content architecture for claims, aligning document and case content with the insurer’s Guidewire-based claims workflows.
Hyland OnBase was configured to provide enterprise document capture and imaging, a centralized content repository with metadata indexing, workflow automation for claims case progression, and records management to enforce retention policies. Configurations emphasized content lifecycle management and case file assembly to support adjuster and claims handler processes, leveraging document versioning, search, and secure access controls typical of Content Management platforms.
The OnBase deployment integrated with RSA Canada’s Guidewire environment to link structured claim records with unstructured documents, enabling content to be attached to claim transactions and surfaced within claims workflows. Operational scope focused on the claims organization across Canada, supporting claims adjusters, case teams, and claims operations, with integration points centered on document ingestion, association to claim identifiers, and workflow triggers driven by Guidewire events.
Rollout followed a phased approach by claims business unit and process stream, with governance established between claims operations and IT to define content retention, access policies, and workflow ownership. Standardization of claims content models and authoring controls supported consistent claim file completeness requirements. The deployment positioned Hyland OnBase as the enterprise Content Management backbone for RSA Canada’s claims transformation program with Guidewire.
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Web Content Management | Content Management |
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2019 | 2019 |
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RSA Canada CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2018 | 2018 |
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RSA Canada ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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RSA Canada TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2019 | 2020 |
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RSA Canada PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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RSA Canada IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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RSA Canada CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at RSA Canada
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by RSA Canada Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from RSA Canada IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the RSA Canada digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD RSA Canada Technographics
RSA Canada is a Insurance organization based in Canada,
with around 3000 employees and annual revenues of $2.00 billion.
RSA Canada operates a diverse technology stack with applications such as
Salesforce Chat (formerly Salesforce Live Agent), MicroStrategy ONE Analytics and Hyland OnBase,
covering areas like Chatbots and Conversational AI, Analytics and BI and Content Management.
RSA Canada has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, MicroStrategy and Hyland.
RSA Canada recently adopted applications including
Salesforce Chat (formerly Salesforce Live Agent) in 2020, Adobe Analytics Cloud in 2020 and Act-On Marketing Platform in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of RSA Canada’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates RSA Canada’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete RSA Canada technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.