About the Customer
Sacramento County is a county in the U.S. state of California, State of the United States. As of the 2010 census, the population was 1,418,788. Its county seat is Sacramento, which has been the state capital of California since 1854. Sacramento County is the central county of the Greater Sacramento metropolitan area.
Scope and Challenges
Sacramento County supports more than 1.5 million citizens. They select Oracle Service Cloud to provide the best possible service and support to internal agencies and other public constituents and to rethink traditional 311 services and provide the best possible citizen experience. With Oracle Service Cloud Sacramento County will be able to transform the way they engage with citizens for all non-emergency inquiries and services.
Outcome and Implications
Sacramento County selected Oracle Service Cloud to integrate data from different sources and optimize how residents interact with its 311 services across channels. With Oracle Service Cloud, Sacramento County has been able to automate previously manual processes to free up its communications center staff to focus more on customer service, collaboration, and public engagement.
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