Discover the latest software purchases and digital transformation initiatives being undertaken by Sacramento County and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11691 Sacramento County employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sacramento County has purchased the following applications: Oracle Service Cloud (ex RightNow) for Customer Support in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sacramento County is running and its propensity to invest more and deepen its relationship with Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sacramento County revenues, which have grown to $3.50 billions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sacramento County intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
About the Customer
Sacramento County is a county in the U.S. state of California, State of the United States. As of the 2010 census, the population was 1,418,788. Its county seat is Sacramento, which has been the state capital of California since 1854. Sacramento County is the central county of the Greater Sacramento metropolitan area.
Scope and Challenges
Sacramento County supports more than 1.5 million citizens. They select Oracle Service Cloud to provide the best possible service and support to internal agencies and other public constituents and to rethink traditional 311 services and provide the best possible citizen experience. With Oracle Service Cloud Sacramento County will be able to transform the way they engage with citizens for all non-emergency inquiries and services.
Outcome and Implications
Sacramento County selected Oracle Service Cloud to integrate data from different sources and optimize how residents interact with its 311 services across channels. With Oracle Service Cloud, Sacramento County has been able to automate previously manual processes to free up its communications center staff to focus more on customer service, collaboration, and public engagement.
|Vendor||Old Product||New Product||Category||Market||Users||VAR/SI||When||Live|
|Oracle||Legacy Applications||Oracle Service Cloud (ex RightNow)||Customer Support||CRM||n/a||n/a||2018||2019|
|First Name||Last Name||Title||Phone|
|Subscribe||Subscribe||Communication and Media Officer||Subscribe||Subscribe|
|Subscribe||Subscribe||Chief Information Officer||Subscribe||Subscribe|
|Subscribe||Subscribe||Information Technology Division Chief||Subscribe||Subscribe|