Apps Run The World

Sacramento County Digital Transformation Initiatives

Apps Run The World

About the Customer

Sacramento County is a county in the U.S. state of California, State of the United States. As of the 2010 census, the population was 1,418,788. Its county seat is Sacramento, which has been the state capital of California since 1854. Sacramento County is the central county of the Greater Sacramento metropolitan area.

Scope and Challenges

Sacramento County supports more than 1.5 million citizens. They select Oracle Service Cloud to provide the best possible service and support to internal agencies and other public constituents and to rethink traditional 311 services and provide the best possible citizen experience. With Oracle Service Cloud Sacramento County will be able to transform the way they engage with citizens for all non-emergency inquiries and services.   

Outcome and Implications

Sacramento County selected Oracle Service Cloud to integrate data from different sources and optimize how residents interact with its 311 services across channels. With Oracle Service Cloud, Sacramento County has been able to automate previously manual processes to free up its communications center staff to focus more on customer service, collaboration, and public engagement.  

660 Ecology Lane
Sacramento, 95827 , CA
1 916-876-6192
Industry Employees Revenue
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Enterprise Software & Cloud Applications Purchased by Sacramento County

Vendor Old Product New Product Function Market Users VAR/SI When Live
Oracle Legacy Applications Oracle Service Cloud (ex RightNow) Customer Experience Platform CRM n/a n/a 2018 2019

IT Decision Makers and Key Stakeholders at Sacramento County

First Name Last Name Title Email Phone
Subscribe Subscribe Communication and Media Officer Subscribe Subscribe
Subscribe Subscribe Chief Information Officer Subscribe Subscribe
Subscribe Subscribe Information Technology Division Chief Subscribe Subscribe