Safaricom
Waiyaki Way, Westlands,
Nairobi, 800,
Kenya
Nairobi, 800,
Kenya
254 722 000000
Communications
Safaricom Technographics
Safaricom Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Safaricom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6230 Safaricom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Safaricom has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2014, Oracle Cloud HCM for Core HR in 2021, Oracle Retail Central Office for Retail Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Safaricom is running and its propensity to invest more and deepen its relationship with Oracle , Moodle , Codility or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Safaricom revenues, which have grown to $2.05 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Safaricom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Safaricom Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
In 2014 Safaricom implemented Oracle E-Business Suite as an ERP Financial platform, executing an 18 months program organized into three phases. Phase I went live in September 2014 and delivered core transactional capabilities, while Phase II remained ongoing with Oracle Incentives Compensation, Advanced Mobile Supply Chain and Demantra slated for a May 2015 go-live.
Phase I delivery of Oracle E-Business Suite R12 included Finance, HR, Supply Chain Management, Warehousing, Project Management, Fixed Assets and Enterprise Asset Management, Governance Risk and Compliance, Oracle Identity Management and an Oracle SOA layer. The program included formalized data migration workstreams, with named roles including Technical Delivery Manager, Data Migration Lead and an alternate Business Analyst driving cutover, data validation and post-go-live stabilization activities.
A parallel Oracle Retail system implementation was delivered and integrated to Oracle E-Business Suite, covering ORCO, ORPOS, ORBO and SIM components. That retail delivery included hardware sizing and selection, vendor selection, level 2 technical and functional design, end to end testing including system integration testing and user acceptance testing, data migration, cutover and post-go-live support, with 40 retail stores brought into the retail footprint in March 2014.
Early program planning and architecture work was executed as a Phase 0 roadmap and level 2 design engagement with IBM in March 2013, and selection activities for the Oracle Retail solution included development of evaluation criteria, requirements definition and benchmarking visits to Oracle UK and Vodafone Romania in September 2012. Operational scope for the initiative spanned finance, HR, supply chain and retail operations, with governance formalized through technical delivery and subject matter lead roles to coordinate configuration, testing and deployment across sites.
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ERP Financial | ERP Financial Management |
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2021 | 2022 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2021 | 2022 |
In 2021, Safaricom implemented Oracle Cloud HCM. The deployment was executed as part of a broader Oracle Fusion Cloud selection that also included ERP, SCM, and Procurement to increase employee and supplier engagement and to deliver timely and relevant business insights and a consistent user experience across the organization.
Oracle Cloud HCM was provisioned as the Core HR layer, centralizing workforce records, organizational modeling, position and job structures, and employee lifecycle data. The implementation encompassed common Core HR functional capabilities including workforce administration, absence and time management, talent and performance modules, and configuration of role-based access and security to support HR transactional workflows.
The Oracle Cloud HCM implementation was integrated with the concurrently selected Oracle Fusion Cloud ERP, SCM, and Procurement suites, creating a unified data model to support shared master data and cross-suite business processes. The deployment used cloud-native Oracle Fusion architecture to enable cross-functional data flows between HR and finance and supplier processes, aligning HR master data with payroll and vendor engagement systems in the Oracle ecosystem.
Governance focused on standardizing HR processes and consolidating employee data to enable consistent user experience and reporting, with rollout targeted to Safaricom’s HR organization serving 6,230 employees in Kenya. The stated objective of the program was to increase employee and supplier engagement and operational efficiency by delivering timely business insights and a consistent user experience through Oracle Cloud HCM and the integrated Oracle Fusion Cloud suites.
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Learning and Development | HCM |
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2021 | 2021 |
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Talent Assessment | HCM |
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2020 | 2020 |
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Video Interviewing | HCM |
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2021 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail Central Office | Retail Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014 Safaricom implemented Oracle Retail Central Office as a core component of its Retail Management program, delivering retail systems into 40 physical stores that went live in March 2014. The Oracle Retail Central Office work was executed alongside a multi phase enterprise program that included Oracle E-Business Suite R12, with core EBS modules going live in September 2014 and Phase II retail planning and mobile supply chain activities targeted for May 2015.
The implementation covered Oracle Retail Central Office modules including ORCO, ORPOS, ORBO and SIM, with configuration focused on retail master data, merchandising, pricing, and point of sale orchestration. Technical delivery responsibilities included hardware sizing and selection, vendor evaluation, technical design artifacts, data migration leadership, and structured testing across system integration testing and user acceptance testing, followed by cutover execution and post go live support.
Integration architecture explicitly linked Oracle Retail components to Oracle E-Business Suite R12 and other enterprise applications to synchronize retail transactions with finance, supply chain and fixed asset ledgers. The broader EBS scope implemented in the program included Finance, HR, Supply Chain Management, Warehousing, Project Management, Fixed Assets and EAM, Governance Risk and Compliance, Oracle Identity Management and Oracle SOA, while Phase II planned to integrate Incentive Compensation, Advanced Mobile Supply Chain and Demantra for advanced planning.
Program governance was staged, beginning with a Phase 0 technical planning engagement with IBM in March 2013 that produced roadmap, planning and level 2 design deliverables. Safaricom staffed the program with a Technical Delivery Manager, Data Migration Lead and an alternate Business Analyst for an 18 month EBS program executed in three phases, and managed solution integrator evaluation activities including vendor selection, requirements definition and benchmarking visits to Oracle UK and Vodafone Romania in September 2012.
Explicit outcomes recorded in program artifacts include the Oracle Retail rollout to 40 stores in March 2014 and the Oracle E-Business Suite R12 cutover to production in September 2014, with Phase II retail planning and mobile supply chain integration progressing toward a May 2015 go live.
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Retail Management | ERP Services and Operations |
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2014 | 2014 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2012 | 2012 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2014 | 2014 |
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Supply Chain Management | SCM |
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2021 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2021 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Backup as a Service (BaaS) | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2018 | 2018 |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Safaricom
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Safaricom Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Safaricom Technographics
Safaricom is a Communications organization based in Kenya,
with around 6230 employees and annual revenues of $2.05 billion.
Safaricom operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle Cloud HCM and Oracle Retail Central Office,
covering areas like ERP Financial, Core HR and Retail Management.
Safaricom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle.
Safaricom recently adopted applications including
Flexie CRM in 2024, Microsoft Power BI in 2022 and Oracle Cloud ERP in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Safaricom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Safaricom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Safaricom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.