Saga Services
3 Pancras Square,
London, N1C 4AG,
United Kingdom
London, N1C 4AG,
United Kingdom
44 13 0377-1111
Professional Services
Saga Services Technographics
Saga Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Saga Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1150 Saga Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Saga Services has purchased the following applications: TribePad ATS for Applicant Tracking System in 2019, Guidewire BillingCenter for Insurance Billing Administration in 2023, SAP BW (Business Warehouse) for Data Warehouse in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Saga Services is running and its propensity to invest more and deepen its relationship with TribePad , OpenText , Guidewire or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Saga Services revenues, which have grown to $222.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Saga Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Saga Services Tech Stack and Enterprise Applications
Saga Services HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TribePad | Legacy | TribePad ATS | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, Saga Services deployed TribePad ATS as its Applicant Tracking System to manage external hiring through its public careers site. TribePad ATS is hosted on Saga's website and is used to publish vacancies, collect candidate applications, and present the careers experience to external applicants.
Implementation focused on career site integration and the configuration of job posting workflows, application form capture, candidate profile management, and configurable screening stages. The TribePad ATS configuration supports applicant tracking, candidate status transitions, and dashboards for recruiters to manage vacancies. Standard reporting and export capabilities are configured to surface candidate funnel metrics to hiring teams.
Operational coverage includes Talent Acquisition and HR teams across Saga Services in the United Kingdom who access TribePad ATS through the web interface embedded in Saga's careers pages. The system centralizes candidate records and communication threads to streamline requisition handling and shortlisting processes. Integrations are limited to the public careers site implementation based on available source information.
Governance centers on recruiter and hiring manager workflows with role based access controls to candidate records and requisition permissions configured inside TribePad ATS. The implementation aligns Saga Services external hiring operations with the Applicant Tracking System and centralizes recruiting processes on the careers platform.
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Workforce Management | HCM |
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2016 | 2016 |
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Saga Services ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Guidewire | Legacy | Guidewire BillingCenter | Insurance Billing Administration | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023 Saga Services deployed Guidewire BillingCenter as part of a wider Guidewire InsurancePlatform implementation to standardize billing and accelerate product delivery across its UK insurance business. Guidewire BillingCenter was implemented within the Insurance Billing Administration category and was rolled out in parallel with Guidewire PolicyCenter and Guidewire Digital, starting with the motor product and following with iterative releases for home and other lines.
The program followed a 12 month implementation cadence for the initial product, using package configuration and agile delivery practices to configure core billing capabilities typical of Insurance Billing Administration, including invoicing, billing accounts, and customer payment workflows. The implementation emphasized omnichannel billing interactions and agent-facing workflows so contact center staff could complete quotes and midterm transactions with minimal additional training.
Operational integration centered on the Guidewire suite, with Guidewire PolicyCenter and Guidewire Digital deployed alongside Guidewire BillingCenter and supported by Guidewire DataHub and Guidewire InfoCenter components listed in the program. The solution covered Saga Services insurance operations in the United Kingdom, impacting contact center agents, product teams, and the central IT development function, and enabled reuse of developed technology across products to reduce duplicate development effort.
Governance and delivery shifted to a single agile team model that combined Saga Services internal IT capability with Guidewire product teams, supported by rigorous training and a structured six month selection and planning phase prior to go live. The rollout narrative emphasized cultural change to agile ways of working, iterative product releases, and a platform-first approach that created a foundation for digitizing service transactions, enabling omnichannel experiences, faster product change cycles, and consolidation from multiple applications into a unified billing platform.
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Insurance ERP | ERP Services and Operations |
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2023 | 2023 |
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Insurance Policy Administration | ERP Services and Operations |
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2023 | 2023 |
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Saga Services Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP BW (Business Warehouse) | Data Warehouse | Analytics and BI | n/a | 2013 | 2013 |
In 2013, Saga Services implemented SAP BW (Business Warehouse) as a Data Warehouse to centralize enterprise reporting and analytics across the organization in the United Kingdom. The deployment emphasized the SAP BW application stack, using SAP IDT and BEx tools to build BEx queries and expose analytical datasets to downstream reporting consumers.
The implementation work focused on SAP BW modeling and query design, combining metadata modeling, ETL orchestration and query layer configuration. Engineers used SAP IDT to construct data flows and BEx for query creation and presentation, while SAP BW ECC6 security setup governed access to data objects and query execution, reflecting role based access control and authorization provisioning within SAP BW (Business Warehouse).
Integrations were explicitly implemented with Oracle RDBMS as a source system and Kalido to support data consolidation and master data processes, and the SAP BW environment was configured to interoperate with SAP ECC6 for secured access to transactional and master data. Operational coverage emphasized enterprise reporting and analytics workflows, with formalized BEx query governance and security processes to control access and lifecycle of analytical artifacts.
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Data Warehouse | Analytics and BI |
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2023 | 2023 |
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Saga Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PBX, VoiP and Phone Systems | Collaboration |
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2015 | 2015 |
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Saga Services Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2011 | 2011 |
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Saga Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2015 | 2015 |
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Call Center | CRM |
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2015 | 2015 |
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Call Tracking and Recording | CRM |
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2020 | 2020 |
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Call Tracking and Recording | CRM |
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2016 | 2016 |
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Customer Analytics | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2011 | 2011 |
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Tag Management | CRM |
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2020 | 2020 |
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Saga Services ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Saga Services TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Saga Services PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2018 | 2018 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2017 | 2017 |
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Master Data Management | PaaS |
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2013 | 2013 |
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Test Automation Platform | PaaS |
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2015 | 2015 |
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Test Automation Platform | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Saga Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Saga Services CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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DDoS Protection | CyberSecurity |
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2020 | 2020 |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Saga Services
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Saga Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Saga Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Saga Services digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Saga Services Technographics
Saga Services is a Professional Services organization based in United Kingdom,
with around 1150 employees and annual revenues of $222.0 million.
Saga Services operates a diverse technology stack with applications such as
TribePad ATS, Guidewire BillingCenter and SAP BW (Business Warehouse),
covering areas like Applicant Tracking System, Insurance Billing Administration and Data Warehouse.
Saga Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TribePad, Guidewire and SAP.
Saga Services recently adopted applications including
Guidewire BillingCenter in 2023, Guidewire InsuranceSuite in 2023 and Guidewire PolicyCenter in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Saga Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Saga Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Saga Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.