Sailrite
2390 E. 100 S.,
Columbia City, 46725, IN,
United States
Columbia City, 46725, IN,
United States
1 260-244-4647
Consumer Packaged Goods
Sailrite Technographics
Sailrite Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sailrite and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 Sailrite employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sailrite has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2011, FrontApp for Collaboration in 2020, Riskified Chargeback Guarantee for eCommerce Fraud Protection in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sailrite is running and its propensity to invest more and deepen its relationship with LivePerson , Front , Riskified or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sailrite revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sailrite intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sailrite Tech Stack and Enterprise Applications
Sailrite AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, Sailrite implemented LivePerson Conversational Cloud as a customer-facing messaging layer. LivePerson Conversational Cloud is deployed on www.sailrite.com and is classified in the Chatbots and Conversational AI category, providing an embedded web chat experience to capture and manage customer inquiries in real time.
The implementation centers on conversational bot capabilities, automated response templates, session transcript capture, and live agent handoff workflows, configured to support online customer service and ecommerce support functions. Operational deployment is website hosted, with runtime components running in the vendor cloud and a browser-embedded chat widget on Sailrite pages, while management focuses on intent configuration, conversation flows, and analytics dashboards to monitor conversational performance.
|
Sailrite Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Front | Legacy | FrontApp | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Sailrite implemented FrontApp as a website-facing customer messaging layer. FrontApp is used as a Collaboration platform to centralize inbound website inquiries and route them to internal teams for resolution.
The deployment centers on a FrontApp instance embedded in Sailrite web contact flows, configured as a shared inbox with assignment routing and templated responses. Configuration emphasizes collaborative capabilities common to Collaboration applications, including internal comments for agent collaboration, tagging for case categorization, collision detection to avoid duplicate responses, and automation rules to streamline initial triage.
Operational coverage is focused on customer service and ecommerce inquiry handling from the Sailrite website, centralizing messages that previously arrived through disparate channels. The implementation scopes inbox ownership by role, with inbox segmentation and routing rules directing requests to sales support or fulfillment personnel based on message content and tags.
Governance around the FrontApp deployment includes defined inbox ownership, standardized response templates, and triage workflows to ensure consistent handling of website-originated contacts. Controls are centered on process orchestration within the Collaboration environment, supporting coordinated team responses and reducing ad hoc routing of customer messages.
|
Sailrite eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Riskified | Legacy | Riskified Chargeback Guarantee | eCommerce Fraud Protection | eCommerce | n/a | 2018 | 2018 |
In 2018, Sailrite implemented Riskified Chargeback Guarantee as part of its online storefront controls. Riskified Chargeback Guarantee is deployed as an eCommerce Fraud Protection solution to support decisioning and chargeback indemnification for orders processed on sailrite.com.
The implementation embeds Riskified Chargeback Guarantee into the checkout and order-acceptance workflow, enabling automated risk decisioning, chargeback guarantee coverage, and managed review queues consistent with eCommerce Fraud Protection practices. Operational scope covers Sailrite’s e-commerce and customer service functions in the United States, and the deployment aligned fraud governance, dispute handling, and order acceptance policies to centralize risk decisions and chargeback handling.
|
|
|
|
|
eCommerce | eCommerce |
|
2007 | 2007 |
|
|
|
|
|
eCommerce | eCommerce |
|
2011 | 2011 |
|
|
|
|
|
Shipping Management | eCommerce |
|
2015 | 2015 |
|
Sailrite CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
Sailrite PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
Sailrite IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
Sailrite CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2016 | 2016 |
|
IT Decision Makers and Key Stakeholders at Sailrite
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
President | CXO | Finance | |
|
|
|
Marketing Manager | Manager | Marketing | |
|
|
|
President | CXO | Finance | |
|
|
|
Customer Support Manager | Manager | Customer Service | |
|
|
|
Marketing Manager | Manager | Marketing | |
|
Apps Being Evaluated by Sailrite Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sailrite IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sailrite digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Sailrite Technographics
Sailrite is a Consumer Packaged Goods organization based in United States,
with around 70 employees and annual revenues of $6.0 million.
Sailrite operates a diverse technology stack with applications such as
LivePerson Conversational Cloud, FrontApp and Riskified Chargeback Guarantee,
covering areas like Chatbots and Conversational AI, Collaboration and eCommerce Fraud Protection.
Sailrite has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LivePerson, Front and Riskified.
Sailrite recently adopted applications including
FrontApp in 2020, Oracle NetSuite CRM in 2020 and DigitalOcean Droplets in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sailrite’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sailrite’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sailrite technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.