Saint Paul, 55102-1615, MN,
United States
Saint Paul Minnesota City of Technographics
Saint Paul Minnesota City of Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Saint Paul Minnesota City of and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3358 Saint Paul Minnesota City of employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Saint Paul Minnesota City of has purchased the following applications: CERVIS for Volunteer Management in 2020, Microsoft 365 for Collaboration in 2018, Zendesk Service for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Saint Paul Minnesota City of is running and its propensity to invest more and deepen its relationship with CERVIS Technologies , Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Saint Paul Minnesota City of revenues, which have grown to $537.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Saint Paul Minnesota City of intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Saint Paul Minnesota City of Tech Stack and Enterprise Applications
Saint Paul Minnesota City of HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CERVIS Technologies | Legacy | CERVIS | Volunteer Management | HCM | n/a | 2020 | 2020 |
In 2020, Saint Paul Minnesota City of deployed CERVIS in a Volunteer Management role by embedding the CERVIS application on its public municipal website. The web-hosted CERVIS instance provides public-facing volunteer registration, event and shift scheduling, volunteer account management, and administrative dashboards to manage volunteer rosters. The implementation is scoped to municipal volunteer programs and centralizes online intake and event listings for departments responsible for community engagement.
CERVIS was configured to support role-based access for volunteer coordinators and administrative staff, automated scheduling and shift assignment workflows, and reporting capabilities commonly used in Volunteer Management deployments. Integration attention focused on embedding CERVIS forms and event pages within the city's website to create a single public access point, while backend user administration and coordination remain within the city's application instance. Governance changes emphasized centralized volunteer intake workflows and administrative control over event approvals and volunteer communications.
|
Saint Paul Minnesota City of Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Saint Paul Minnesota City of implemented Microsoft 365 as its enterprise Collaboration platform. Microsoft 365 is deployed to provide Collaboration capabilities for municipal communications, cloud document sharing, and productivity across the organization.
The deployment uses a tenant based Microsoft 365 architecture consolidating email, calendaring, cloud document libraries, and team collaboration tools. Implemented functional modules align with Microsoft 365 core capabilities, including Exchange Online for email, SharePoint Online for intranet and document management, OneDrive for Business for personal file storage, and Microsoft Teams for chat and meetings, reflecting standard Collaboration workflows for content creation, versioning, and real time collaboration. The City also uses Microsoft 365 on their public website, indicating embedded or referenced hosted content and collaboration artifacts as part of their web presence.
Operational coverage extends across municipal business functions and departmental collaboration scaled to an organization of 3,358 employees. Governance is aligned with centralized tenant controls, role based access provisioning, SharePoint site governance and retention policy constructs that are typical for Collaboration category deployments. The implementation centralizes document collaboration and cross department workflows while surfacing Microsoft 365 hosted content through the City website.
|
Saint Paul Minnesota City of CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Saint Paul Minnesota City of implemented Zendesk Service on its website to deliver Customer Support for citizen facing municipal services. Zendesk Service is deployed as a web embedded support channel that feeds a centralized ticketing backend and knowledge base, supporting ticket creation, status tracking, self service help center functionality, and workflow automation for case handling.
Configuration emphasizes role based access controls, department specific queues, and automation rules to route inquiries to public works, permitting, housing, and other municipal teams. Governance focuses on ticket assignment and escalation workflows and knowledge base ownership, aligning the Saint Paul Minnesota City of Zendesk Service Customer Support function with existing municipal service intake and citizen engagement processes.
|
|
|
|
|
Marketing Automation | CRM |
|
2022 | 2022 |
|
Saint Paul Minnesota City of IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Saint Paul Minnesota City of
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Saint Paul Minnesota City of Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||