Salt Spring Coffee
#105 - 3551 Viking Way,
Richmond, V6V 1W1, BC,
Canada
Richmond, V6V 1W1, BC,
Canada
1 800-332-8858
Consumer Packaged Goods
Salt Spring Coffee Technographics
Salt Spring Coffee Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Salt Spring Coffee and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 Salt Spring Coffee employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Salt Spring Coffee has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2014, Tidio Live Chat for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Salt Spring Coffee is running and its propensity to invest more and deepen its relationship with Oracle , PayPal , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Salt Spring Coffee revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Salt Spring Coffee intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Salt Spring Coffee Tech Stack and Enterprise Applications
Salt Spring Coffee ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014 Salt Spring Coffee implemented Oracle NetSuite ERP to centralize its ERP Financial systems for the 70 employee consumer packaged goods business. The deployment used Oracle as the vendor and targeted core finance consolidation across accounting and finance functions.
The implementation configured Oracle NetSuite ERP with standard ERP Financial modules, including general ledger, accounts payable, accounts receivable, fixed assets accounting, tax management, and inventory valuation workflows appropriate for a CPG operator. Configuration emphasized chart of accounts rationalization, automated journal processing, and configurable financial reporting to support month end and statutory close activities.
The architecture followed a cloud delivered SaaS model for application hosting, with role based access controls and centralized data models to unify transactional finance and inventory accounting records. Operational coverage extended across finance, accounting, procurement, and operations teams, aligning source transactional flows into a single financial system of record.
Governance focused on formalizing financial controls, audit trails, and documented close procedures, supported by NetSuite native workflow and approval engines. The rollout was executed in stages to onboard core finance functions first, followed by inventory and procurement processes, with training and process documentation to embed new operating procedures.
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Subscription and Recurring Billing | ERP |
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2020 | 2020 |
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Salt Spring Coffee AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Salt Spring Coffee implemented Tidio Live Chat on its public website. The deployment uses Tidio Live Chat, a Chatbots and Conversational AI solution, embedded as a visitor-facing chat widget to capture real-time customer queries and support site navigation for the ecommerce storefront. For a 70-employee consumer packaged goods company, the configuration emphasizes automated responses and agent handoff to manage order enquiries and routine customer support tasks, positioning conversational tooling at the front end of the web customer experience.
Configuration efforts focused on the chat widget, canned responses, and rule-based automation to triage conversations and route live chats to internal support or ecommerce staff. Operational coverage is centered on the website channel and the support function, with governance changes that adjusted support workflows and agent responsibilities to include chat monitoring, response standards, and escalation paths for complex order or product issues. Tidio Live Chat is therefore instrumented as the primary Chatbots and Conversational AI layer for customer-facing conversational interactions on Salt Spring Coffee's site.
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Salt Spring Coffee Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2011 | 2011 |
In 2011, Salt Spring Coffee deployed Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The company surfaces Google Workspace capabilities on its public website and uses the suite for core corporate communications and file sharing.
The Google Workspace implementation includes Gmail for corporate email, Calendar for scheduling, Google Drive with shared drives for centralized document storage, Docs Sheets and Slides for collaborative authoring, and Meet for virtual meetings, with Groups used for team membership and distribution lists. These functional modules align with standard Collaboration workflows for editing review and approvals and support real time coauthoring.
Operationally the deployment supports the full 70 person organization and is applied to business functions including marketing sales operations and customer service. Google Workspace acts as the primary collaboration layer for cross functional content production internal communications and document retention.
Administration and governance are handled through the Google Admin console with centralized account provisioning group based access controls and domain level settings for external sharing and security. Configuration focuses on user lifecycle management shared drive organization and basic compliance controls provided within Google Workspace.
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Salt Spring Coffee CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Salt Spring Coffee IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Salt Spring Coffee
| First Name | Last Name | Title | Function | Department | Phone | |
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Co-founder, President and CEO | CXO | Finance | |
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Director Operations | Director | Finance | |
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Director of Marketing & Communications | Director | Marketing | |
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Apps Being Evaluated by Salt Spring Coffee Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Salt Spring Coffee IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Salt Spring Coffee digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Salt Spring Coffee Technographics
Salt Spring Coffee is a Consumer Packaged Goods organization based in Canada,
with around 70 employees and annual revenues of $10.0 million.
Salt Spring Coffee operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Tidio Live Chat and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Salt Spring Coffee has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Tidio and Google.
Salt Spring Coffee recently adopted applications including
PayPal Enterprise in 2021, Tidio Live Chat in 2021 and Google Pay in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Salt Spring Coffee’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Salt Spring Coffee’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Salt Spring Coffee technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.