Salt Spring Island, V8K 1R6, BC,
Canada
Saltspring Soapworks Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Saltspring Soapworks and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11 Saltspring Soapworks employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Saltspring Soapworks has purchased the following applications: Amazon S3 for Cloud Storage in 2022, Emetti Customer Support Platform for Customer Support in 2021, Shopify for eCommerce in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Saltspring Soapworks is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Cloudflare , Emetti or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Saltspring Soapworks revenues, which have grown to $3.7 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Saltspring Soapworks intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon S3 | Cloud Storage | IaaS | n/a | 2022 | 2022 | ||
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Emetti | Legacy | Emetti Customer Support Platform | Customer Support | CRM | n/a | 2021 | 2021 | In 2021, Saltspring Soapworks deployed the Emetti Customer Support Platform on its public website. Saltspring Soapworks implemented Emetti Customer Support Platform, a Customer Support application, to handle customer inquiries, order support, and consumer messaging tied to its online retail operations. The deployment appears as a web embedded support layer backed by a cloud hosted support platform, adopting standard Customer Support workflows. Configuration focused on customer interaction channels typical to the category, including ticketing, live chat, knowledge base content, and automated message routing, with branding and response templates tuned to the company’s product catalog and e commerce context. Operational responsibility is scoped to the small operations and online sales function within the company, with the platform serving as the primary public channel for customer service and order related questions. Governance centers on platform configuration and response workflows rather than broad IT integration, with the implementation designed for direct website based engagement and ongoing tuning of support content and routing rules. | |
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Marketing Automation | CRM |
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2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Shopify | Legacy | Shopify | eCommerce | eCommerce | n/a | 2022 | 2022 | ||
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Shipping Management | eCommerce |
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2018 | 2018 |
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