Samsung Electronics UK
Samsung House 2000 Hillswood Dr, Lyne,
Chertsey, KT16 0RS,
United Kingdom
Chertsey, KT16 0RS,
United Kingdom
44 20 8380-7000
Manufacturing
Samsung Electronics UK Technographics
Samsung Electronics UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Samsung Electronics UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1426 Samsung Electronics UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Samsung Electronics UK has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, Mercer Darwin Benefits (formerly Thomsons Online Benefits) for Benefits Administration in 2016, SAP Concur Travel for Travel Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Samsung Electronics UK is running and its propensity to invest more and deepen its relationship with SAP , Adyen , Mercer or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Samsung Electronics UK revenues, which have grown to $4.89 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Samsung Electronics UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Samsung Electronics UK Tech Stack and Enterprise Applications
Samsung Electronics UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020, Samsung Electronics UK implemented SAP S/4 HANA as its ERP Financial platform. The deployment centralized Finance and Controlling processes under SAP FI/CO modules and established a standard application footprint for financial accounting, management accounting, and approval workflows across the organization.
SAP S/4 HANA implementation concentrated on FI/CO configuration, workflow and approval process orchestration, and business process mapping to align system behavior with corporate accounting and control policies. The project included configuration of inter-module interfaces, explicitly addressing SD and MM touchpoints to FI/CO so transactional flows from order to cash and procure to pay feed accurately into general ledger and controlling ledgers.
Operational support and governance leveraged a VOC ticket system to handle customer requests related to the global ERP, and a consulting support model for Samsung SDS Europe customer escalations and finance change requests. The delivery included training on S4 HANA Finance, production of risk and compliance reports for senior management, and participation in internal audits to identify and remediate control weaknesses.
Governance emphasized process remediation, user education, and conformity to company standards and agreed service levels, with task planning and prioritization to meet user deadlines. Cross functional involvement from finance, audit, and process owners was embedded to sustain FI/CO operations and to identify continuous improvement opportunities within the ERP Financial footprint.
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Expense Management | ERP |
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2016 | 2016 |
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Payment Processing | ERP |
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2020 | 2020 |
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Samsung Electronics UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mercer | Legacy | Mercer Darwin Benefits (formerly Thomsons Online Benefits) | Benefits Administration | HCM | n/a | 2016 | 2016 |
In 2016, Samsung Electronics UK implemented Mercer Darwin Benefits (formerly Thomsons Online Benefits) as its Benefits Administration platform. The deployment established an online flexible benefits portal used by HR and Reward teams to manage employee enrolment and in‑life administration for Samsung Electronics UK employees.
Configuration emphasis centered on portal-based flexible benefits and employee self-service enrolment workflows, supporting Annual Salary Review activities and salary survey participation referenced by Reward staff. Mercer Darwin Benefits was operated by Reward specialists and HR generalists and was explicitly used to run atrium events and communications to promote benefits to employees and emerging talent cohorts.
Governance of the platform was managed through the Reward function with Head of Reward oversight, aligning benefit lifecycle processes with promotion, competency evaluation and exit activities handled by HR. The implementation positioned Mercer Darwin Benefits to support benefit enrolment, in‑life changes and the administrative workflows required by Samsung Electronics UK’s HR and Reward teams.
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Benefits Administration | HCM |
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2012 | 2012 |
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Core HR | HCM |
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2018 | 2019 |
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Employee Recognition and Rewards Management | HCM |
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2021 | 2021 |
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Payroll | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Samsung Electronics UK ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Travel | Travel Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Samsung Electronics UK implemented SAP Concur Travel as its Travel Management solution. Samsung Electronics UK implemented SAP Concur Travel, a Travel Management application, to centralize expense processing and travel booking coordination for its UK operations.
The deployment is centered on expense report processing and corporate card management, covering both corporate card and cash expenses for more than 1000 SE UK LTD employees. Functional capabilities in use include rejected expense review and reprocessing, delegate processing of corporate card reports to prevent card blocks, and ongoing maintenance of user guidance for Concur and related systems.
SAP Concur Travel is integrated operationally with the GTNE travel booking system and referenced NERP user documentation, with transactional handoffs to the CitiBank Manager portal for corporate card application vetting and deactivation workflows. Operational coverage is UK centric, with support activities performed from Chertsey and escalation and liaison channels established with Samsung HQ in Korea to resolve Concur and GTNE system issues.
Governance and process changes include a 2 day SLA for handling expense inbox queries, weekly monitoring of overdue corporate card reports to prevent card blocks, vetting and approving online corporate card applications through the CitiBank Manager portal, and deactivating cards for business leavers via the same portal. Training and adoption practices were institutionalized through regular training sessions, drop in clinics and one to one sessions for departmental personal assistants, and continual updates to Concur, GTNE and NERP user guides.
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Samsung Electronics UK AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Artificial Intelligence Marketing | AI-Powered Application |
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2016 | 2016 |
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2015 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Samsung Electronics UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Samsung Electronics UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2015 | 2015 |
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Digital Asset Management | Content Management |
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2019 | 2019 |
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Digital Asset Management | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Samsung Electronics UK eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2015 | 2016 |
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eCommerce | eCommerce |
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2016 | 2016 |
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eCommerce | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Samsung Electronics UK CRM
Samsung Electronics UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Samsung Electronics UK PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2013 | 2013 |
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Samsung Electronics UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Samsung Electronics UK
| First Name | Last Name | Title | Function | Department | Phone | |
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Contact Centre Operations Manager | Manager | Customer Service | |
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Head of Customer Journey | Customer Engagement | CX | Director | Customer Service | |
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Head of eStore Customer Support & Contact Centre | Director | Customer Service | |
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Customer Success Manager | Manager | Customer Service | |
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DTC | Customer Journey & Content Development Lead | Manager | Customer Service | |
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Head of Development: Enterprise Customer Experience (CX) | Director | Customer Service | |
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IT Manager | Manager | IT | |
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Senior eCommerce Project Lead | Manager | Sales | |
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Senior Manager, DTC eCommerce | Manager | Sales | |
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Head of Retail & Contact Centre | Director | Customer Service | |
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Head of Digital Experience | Director | IT | |
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Head of People Operations | Director | HR | |
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HR VP | VP | HR | |
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People Director | Director | HR | |
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Europe Office, People Team, Talent Development Senior Manager | Manager | HR | |
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Payroll Accountant | Manager | HR | |
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Apps Being Evaluated by Samsung Electronics UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Samsung Electronics UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Samsung Electronics UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Samsung Electronics UK Technographics
Samsung Electronics UK is a Manufacturing organization based in United Kingdom,
with around 1426 employees and annual revenues of $4.89 billion.
Samsung Electronics UK operates a diverse technology stack with applications such as
SAP S/4 HANA, Mercer Darwin Benefits (formerly Thomsons Online Benefits) and SAP Concur Travel,
covering areas like ERP Financial, Benefits Administration and Travel Management.
Samsung Electronics UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Mercer.
Samsung Electronics UK recently adopted applications including
Reward Gateway Employee Reward and Recognition in 2021, Sprinklr Live Chat in 2021 and Bazaarvoice in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Samsung Electronics UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Samsung Electronics UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Samsung Electronics UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.