San Diego, 92121, CA,
United States
San Diego County Credit Union Technographics
San Diego County Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by San Diego County Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 750 San Diego County Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that San Diego County Credit Union has purchased the following applications: ADP Workforce Now for Core HR in 2010, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2013, TimeTrade Scheduling for Online Meeting Scheduling in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems San Diego County Credit Union is running and its propensity to invest more and deepen its relationship with ADP , Oracle , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing San Diego County Credit Union revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for San Diego County Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
San Diego County Credit Union Tech Stack and Enterprise Applications
San Diego County Credit Union HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2010 | 2018 |
In 2010, San Diego County Credit Union implemented ADP Workforce Now. The ADP Workforce Now implementation serves as the institution's Core HR platform, centralizing employee master data and position management for approximately 750 employees across its banking operations. Functional capabilities configured included employee records, benefits administration, payroll data workflows, time and attendance capture, and standard HR reporting and analytics consistent with Core HR operations.
Deployment emphasized consolidation of HR processes and establishing a single source of truth for personnel data, with configuration focused on role based access controls and HR lifecycle event processing. Governance and change control were structured around centralized HRIS stewardship and policy driven approvals to manage hires, terminations, and benefits enrollment. ADP Workforce Now was instrumented to support ongoing HR operational workflows and compliance reporting requirements typical for a regional financial services employer.
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Payroll | HCM |
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2010 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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San Diego County Credit Union AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, San Diego County Credit Union implemented LivePerson Conversational Cloud. LivePerson Conversational Cloud is a Chatbots and Conversational AI application deployed on their website to provide web chat and messaging-based member engagement.
The deployment uses the cloud-hosted LivePerson Conversational Cloud platform with an embeddable web chat widget, enabling automated conversational workflows including intent classification, scripted responses, and escalation to live agents. Operational scope centers on digital channels and the customer service organization, and the implementation included configuration of conversational flows, agent handoff rules, and analytics dashboards for conversation monitoring and operational oversight.
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San Diego County Credit Union Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TimeTrade | Legacy | TimeTrade Scheduling | Online Meeting Scheduling | Collaboration | n/a | 2018 | 2018 |
In 2018, San Diego County Credit Union implemented TimeTrade Scheduling as an Online Meeting Scheduling solution and embedded the TimeTrade Scheduling experience directly into its public website for member-facing appointment booking. The deployment positioned online scheduling as a front door for branch and member services interactions, aligning the application with customer engagement and appointment workflows.
The implementation configured TimeTrade Scheduling to support standard Online Meeting Scheduling capabilities such as online appointment booking, calendar orchestration, and routing of requests into branch scheduling workflows, while remaining focused on retail banking and member services operations. Governance centered on operationalizing web-based appointment intake and aligning branch staffing and service queues to scheduled visits, preserving a clear relationship between San Diego County Credit Union, TimeTrade Scheduling, Online Meeting Scheduling and its customer appointment business function.
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San Diego County Credit Union Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2013 | 2013 |
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San Diego County Credit Union CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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San Diego County Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2009 | 2009 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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San Diego County Credit Union CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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DDoS Protection | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at San Diego County Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by San Diego County Credit Union Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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