Santander Consumer Bank Norway
Strandveien 18,
Lysaker, 1366,
Norway
Lysaker, 1366,
Norway
47 21 08-30-00
Banking and Financial Services
Santander Consumer Bank Norway Technographics
Santander Consumer Bank Norway Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Santander Consumer Bank Norway and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Santander Consumer Bank Norway employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Santander Consumer Bank Norway has purchased the following applications: Banqsoft Credit Management for Debt Collection and Recovery in 2015, Giosg Live Chat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Santander Consumer Bank Norway is running and its propensity to invest more and deepen its relationship with Banqsoft , Giosg , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Santander Consumer Bank Norway revenues, which have grown to $590.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Santander Consumer Bank Norway intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Santander Consumer Bank Norway Tech Stack and Enterprise Applications
Santander Consumer Bank Norway ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Banqsoft | Legacy | Banqsoft Credit Management | Debt Collection and Recovery | ERP Services and Operations | n/a | 2015 | 2016 |
In 2015, Santander Consumer Bank Norway implemented Banqsoft Credit Management. Banqsoft Credit Management, classified in the Debt Collection and Recovery category, was engaged as an IT and data-processor to support the bank's consumer lending and portfolio operations within Norway, with a focus on credit management and debt collection workflows.
The implementation delivered core credit management capabilities aligned to Debt Collection and Recovery use cases, including case management, automated collections workflows, customer communication orchestration, payment plan management, and portfolio monitoring. Configuration emphasized rules-based workflow orchestration, account-level tracking, and operational case routing to standardize collections activity and customer engagement flows.
Banqsoft operated as a supplier and data-processor integrated with Santander Consumer Bank Norway's consumer lending and portfolio operations systems, enabling secure exchange of account, balance, and contact data across the bank's Norway operations. Operational coverage included collections teams, customer service, and portfolio operations, with the platform used to centralize collections activities and maintain audit-relevant records.
Governance was implemented through supplier data-processor arrangements and operational controls to align Banqsoft Credit Management with Santander Consumer Bank Norway compliance and operational requirements. The rollout concentrated on embedding Debt Collection and Recovery workflows into existing credit operations and establishing centralized oversight for collections processes.
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Santander Consumer Bank Norway AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Giosg | Legacy | Giosg Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Santander Consumer Bank Norway implemented Giosg Live Chat on its public website to add a conversational layer to digital customer engagement. The deployment inserted Giosg Live Chat into the bank's Chatbots and Conversational AI footprint, enabling real-time web-based interactions and front-end engagement capabilities for site visitors.
Configuration centered on web widget deployment, real-time messaging, automated greeting and routing rules, and pre-chat data capture to support customer service and sales workflows, reflecting standard Chatbots and Conversational AI functional modules. Operational ownership rested with digital channels and customer service teams, with agent-facing workflows and session handling providing the operational backbone for day-to-day customer conversations.
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Santander Consumer Bank Norway Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Santander Consumer Bank Norway implemented Microsoft 365 in the Collaboration category. The deployment is observable on the company’s public web estate, indicating Microsoft 365 is used both for internal collaboration and in contexts tied to their website. Santander Consumer Bank Norway has about 1200 employees and the Microsoft 365 implementation supports enterprise collaboration and productivity across the organization.
The Microsoft 365 deployment encompassed core Collaboration capabilities typical of the Microsoft 365 suite, including enterprise email and calendaring, team messaging and meetings, and cloud document management and sharing. Configuration signals are consistent with tenant-level services that provide consolidated mailboxes, SharePoint-based content sites, OneDrive personal storage, and collaborative workspaces for teams. These functional modules align with Collaboration use cases such as internal communication, document lifecycle management, and cross-team project collaboration.
Operational coverage is focused in Norway and spans corporate functions that interact with digital channels and internal collaboration platforms, including customer service and back-office teams. Governance appears to be handled at the tenant level with centralized administration for identity and access, content governance, and policy enforcement to standardize collaboration workflows. The presence of Microsoft 365 on the public website suggests its services are integrated alongside customer-facing digital properties as well as internal collaboration infrastructure.
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Santander Consumer Bank Norway Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2023 | 2023 |
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Santander Consumer Bank Norway CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2024 | 2024 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Santander Consumer Bank Norway PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Santander Consumer Bank Norway IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Santander Consumer Bank Norway CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Santander Consumer Bank Norway
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Santander Consumer Bank Norway Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Santander Consumer Bank Norway IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Santander Consumer Bank Norway digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Santander Consumer Bank Norway Technographics
Santander Consumer Bank Norway is a Banking and Financial Services organization based in Norway,
with around 1200 employees and annual revenues of $590.0 million.
Santander Consumer Bank Norway operates a diverse technology stack with applications such as
Banqsoft Credit Management, Giosg Live Chat and Microsoft 365,
covering areas like Debt Collection and Recovery, Chatbots and Conversational AI and Collaboration.
Santander Consumer Bank Norway has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Banqsoft, Giosg and Microsoft.
Santander Consumer Bank Norway recently adopted applications including
Netigate CX in 2024, DocuSign eSignature in 2023 and Mouseflow in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Santander Consumer Bank Norway’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Santander Consumer Bank Norway’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Santander Consumer Bank Norway technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.