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Santander Consumer Bank
Location
Hemvärnsgatan 9,
Stockholm, 171 54,
Sweden
Website
https://www.santanderconsumer.se/
Phone
46 08-559 514 00
Artw industry
Banking and Financial Services
Employee
Revenue

Santander Consumer Bank Technographics

Santander Consumer Bank Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Santander Consumer Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 14000 Santander Consumer Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Santander Consumer Bank has purchased the following applications: Microsoft 365 for Collaboration in 2016, Hotjar for Customer Experience in 2018, Automation 360 for Robotic Process Automation in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Santander Consumer Bank is running and its propensity to invest more and deepen its relationship with Microsoft , Contentsquare , Crazy Egg or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Santander Consumer Bank revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Santander Consumer Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Santander Consumer Bank Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2016 2016
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2018 2018
Marketing Analytics CRM 2020 2020
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Automation Anywhere Legacy Automation 360 Robotic Process Automation PaaS n/a 2019 2019 In 2019, Santander Consumer Bank implemented Automation 360 to deploy Robotic Process Automation across both front and back office operations, targeting customer service workflows and core account processing. The deployment placed 150 bots into production running 24/7 and delivered more than 30,000 hours saved in processing time in 2019, shifting high volume transactional work away from manual handling. Automation 360 was configured to automate full end to end flows for specific functional workloads, including car loan processing, real time balance reconciliation on customer accounts, automated account closure updates, permissioning for loan payment deferments, and automatic regeneration and delivery of updated bills with recalculated payment amounts. The platform also supported a customer facing capability that generates an instantaneous comparison of average prices for three similar vehicles on the bank s website, removing the need for manual price searches. Bots executed continuous data orchestration between the bank s account records and web front end, and were used for a large scale systems migration where data conversion between systems was required. That migration was completed in 12 weeks with 100% accuracy, avoiding a projected vendor spend of USD 2M and a two year timeline. Operational coverage emphasized customer service, collections and backoffice processing while reducing manual work for staff. Governance was centralized under process ownership in the backoffice, with explicit operational pipelines for idea evaluation, testing and production deployment of new automations. Santander Consumer Bank is investigating additional Robotic Process Automation use cases for human resources and compliance and plans to test artificial intelligence augmented automations before expanding its bot estate. Nina Moller, Process Owner Backoffice, summarized the program by noting "Automation allows employees time to focus on work that brings the customer value, work that makes a difference to them."
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Secure Email Gateways (SEGs) CyberSecurity 2020 2020
Web Application Firewalls (WAF) CyberSecurity 2021 2021
IT Decision Makers and Key Stakeholders at Santander Consumer Bank
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Santander Consumer Bank Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Santander Consumer Bank Technographics

Santander Consumer Bank is a Banking and Financial Services organization based in Sweden, with around 14000 employees and annual revenues of $1.50 billion.

Santander Consumer Bank operates a diverse technology stack with applications such as Microsoft 365, Hotjar and Automation 360, covering areas like Collaboration, Customer Experience and Robotic Process Automation.

Santander Consumer Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Contentsquare and Automation Anywhere.

Santander Consumer Bank recently adopted applications including Imperva Sonar in 2021, Crazy Egg in 2020 and Cisco Secure Email (formerly Email Security Appliance) in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Santander Consumer Bank’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Santander Consumer Bank’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Santander Consumer Bank technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.