SaskTel
1855 Lorne Street 3rd Floor,
Regina, S4P 3N1, SK,
Canada
Regina, S4P 3N1, SK,
Canada
1 306-777-5301
Communications
SaskTel Technographics
SaskTel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SaskTel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 SaskTel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SaskTel has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2020, SAP HCM (HR) for Core HR in 2010, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SaskTel is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Bambora or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SaskTel revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SaskTel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SaskTel Tech Stack and Enterprise Applications
SaskTel ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020, SaskTel implemented Oracle Cloud ERP to address core ERP Financial requirements for its communications business. The Oracle Cloud ERP deployment was scoped to support SaskTel's finance organization at the company level, covering financial module integrations aligned to general ledger and transactional finance workflows for a company of approximately 3,000 employees.
The implementation centered on Oracle Fusion Financial integration capabilities and used FBDI for bulk data loads and BIP reporting for financial output. The engagement included development of reusable utilities such as an ERP Bulk Loader, a Call Back service, and a Notification Service to standardize data ingestion and asynchronous process handling across financial processes.
Integration architecture relied on Oracle Integration Cloud for orchestration, employing Webservice based interfaces both SOAP and REST, FBDI file imports, an FTP adapter for file transfer, and a cloud database connection to ATP for persistence and lookups. Unit testing was performed using SOAP UI and POSTMAN, and integrations included webservice endpoints and adapter configurations to connect external workflow sources to Oracle ERP Cloud.
Governance and operationalization included a common error handling framework for integrations and reuse patterns to accelerate future integrations, with active support for system integration testing and user acceptance testing phases. The implemented approach emphasized modular integration services and standardized notification and callback mechanisms to reduce integration variance across the ERP Financial footprint.
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ERP Financial | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2022 | 2022 |
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SaskTel HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2010 | 2010 |
In 2010, SaskTel implemented SAP HCM (HR) as its Core HR application to consolidate HR recordkeeping and employee lifecycle management for its Canada-based workforce of approximately 3,000 employees. The SAP HCM (HR) deployment served as the primary Core HR system supporting Human Resources business functions including benefits administration and job evaluation.
Configuration and functional scope included Personnel Administration PA, Time Management TM, Employee Self-Service ESS and Manager Self-Service MSS, and explicit coverage for Benefits and Pension and Job Evaluation workflows. The implementation of SAP HCM (HR) reflected standard Core HR process orchestration for employee data management, time capture and manager approval flows.
The SAP HCM (HR) instance was integrated within SaskTels broader SAP landscape, interfacing with BW/BI for HR reporting and analytics and connecting to Plant Maintenance CS to provide workforce assignment visibility across technical and field operations. Operational ownership and day to day support involved Information Systems teams in data architecture and systems analysis, Technology teams for access engineering, and Human Resources groups for benefits and job evaluation management, with functional engagement from Engineering and the Corporate Project Management Office.
Governance and rollout were coordinated by the Corporate Project Management Office with IS and HR governance processes established to manage configuration changes, data stewardship, and ESS MSS adoption. The implementation emphasized alignment of HR processes to SAP HCM (HR) modules and governance through formal IS change controls and HR policy integration.
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Learning and Development | HCM |
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2022 | 2022 |
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Payroll | HCM |
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2010 | 2010 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Task Management | HCM |
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2019 | 2019 |
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SaskTel ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, SaskTel implemented Salesforce Field Service (ex ClickSoftware) to support Field Service Management across its communications service operations. The deployment targeted the companys field workforce within a 3000 employee organization in Canada, aligning mobile scheduling and on-site service execution with corporate service delivery objectives.
Salesforce Field Service (ex ClickSoftware) was configured to leverage ClickMobile capabilities, including mobile workforce optimization, technician mobile access, and schedule optimization to increase utilization of field resources. Core functional workflows implemented included work order management, skills and priority based dispatching, appointment scheduling, and parts visibility to support field technicians and dispatch planners.
Operational scope focused on field operations, dispatch, and service delivery teams, embedding Field Service Management processes into day to day technician workflows. The implementation emphasized offline mobile usability, route aware scheduling, and rule based assignment logic to enforce service windows and technician skill matching for complex communications installs and repairs.
Governance and process changes centered on formalizing dispatch rules, technician role based access to mobile data, and standardized work order lifecycles to improve coordination between dispatch planners and field staff. Implementation narratives indicate an emphasis on operationalizing scheduling policies and mobile execution without naming external integration partners or prior system specifics.
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SaskTel Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2012 | 2018 |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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SaskTel Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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SaskTel Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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SaskTel eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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SaskTel CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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SaskTel TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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SaskTel PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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SaskTel IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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SaskTel CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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DDoS Protection | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at SaskTel
| First Name | Last Name | Title | Function | Department | Phone | |
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Manager Business Intelligence and Data Analytics | Manager | IT | |
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Manager – Business Intelligence and Data Analytics | Manager | IT | |
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Business Manager- BI and Data Analytics | Manager | IT | |
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VP Operations | VP | Operations | |
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Senior Director - Operations | Director | Operations | |
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Customer Service Operations Business Planner | Manager | Customer Service | |
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Finance Director | Director | Finance | |
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Finance Manager - Financial Analysis | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Director Finance Operations | Director | Finance | |
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Finance Manager, Financial Reporting | Manager | Finance | |
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Procurement Manager | Manager | Procurement | |
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Director – Technology | Director | IT | |
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Director - Human Resources (Staffing/OH&S/Environment) | Director | HR | |
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Director HR | Director | HR | |
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Director HR - Strategic Planning, Development, CSR and Perf Management | Director | HR | |
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Human Resources Director (Labour Relations, Compensation & Benefits and Job Evaluation) | Director | HR | |
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Vice President Human Resources & Corporate Services | VP | HR | |
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Apps Being Evaluated by SaskTel Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SaskTel IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SaskTel digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD SaskTel Technographics
SaskTel is a Communications organization based in Canada,
with around 3000 employees and annual revenues of $500.0 million.
SaskTel operates a diverse technology stack with applications such as
Oracle Cloud ERP, SAP HCM (HR) and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, Core HR and Field Service Management.
SaskTel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, SAP and Salesforce.
SaskTel recently adopted applications including
Bambora in 2022, SAP SuccessFactors Learning in 2022 and Alteryx One Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SaskTel’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SaskTel’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SaskTel technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.